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Land Rover Schaumburg - Service Center

Schaumburg, IL

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603 Reviews

603 Reviews of Land Rover Schaumburg - Service Center

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March 11, 2021

Outstanding service by Bill Hans. Handled professionally the entire way! Porter Gerald also a great representative for the Brand. Delivered a service as promised. Thank you. More

by jameskirk22
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephen Pavlik
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gerald , Christopher Peterson, Bill Hans
March 10, 2021

Outstanding service and overall work. Carlo did a great job on keeping me informed on the timing of the repairs. He also did a nice job on explaining all my repair options. I highly recommend this place. More

by MO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlo
March 10, 2021

Pretty badBad communication, took 17 days to repair, Pretty bad Bad communication, took 17 days to repair, just got car back and it is filthy... I mentioned it to the manager and his response was "I wil More

by DWBECK202
Customer Service
Recommend Dealer
No
Employees Worked With
Christian Csavoy
Jun 24, 2023 -

Jaguar Land Rover Schaumburg responded

We want our clients to have the best experience, we apologize for not delivering on that for you. Please reach out to me directly via email at BillHans@Zeigler.com to discuss further. -Bill Hans, Service Manager

March 09, 2021

I received excellent professional service and it was quick and affordable. I appreciate speaking with the team about how to keep my vehicle in great shape. More

by anovak3573
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephen Pavlik
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bill Hans
March 03, 2021

The only issue I had was related to an email I received that stated my service was due. When I got there I was advised it was not due until May and I would need to reschedule. It would have been more incon More

by LNWALTER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christian Csavoy
March 01, 2021

Ruby and lead tech gave it to me straight and quickly resolved needed maintenance. Loaner car provided was excellent and could be a possible future purchase. More

by PAULKOESTER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ruby Ilyayeva
February 25, 2021

I had very good experience when I brought my car. My service consultant Ruby is amazing. She is respectful, honest and care about her customers. I am glad she takes care of my car. I trust her with my More

by MAHINDU75
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ruby Ilyayeva
February 23, 2021

Stephen Helpful and friendly. Prod speciality Kyle is knowledgeable. however, neither warranty issues were fixed. Not checked before I picked up vehicle. Your team is working on it and a future visit is More

by Manley Tate
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephen Pavlik
4.0
This rating includes all reviews, with more weight given to recent reviews.
February 18, 2021

It was a pleasure dealing with Stephen. He was very professional and kept me updated about my vehicle while it was being serviced. He was also always quick to respond which I appreciated. More

by Malex
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephen Pavlik
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 23, 2021 -

Jaguar Land Rover Schaumburg responded

Thank you Malex!

February 16, 2021

I had appointment for change oil and check hood. I left car on Thursday. Car didn’t ready the end of the day. All day on Friday car didn’t repair. I called few times and nobody give me answer what time car More

by ANNALEWCZAK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Christian Csavoy
Jun 24, 2023 -

Jaguar Land Rover Schaumburg responded

We want our clients to have the best experience, we apologize for not delivering on that for you. Please reach out to me directly via email at BillHans@Zeigler.com to discuss further. -Bill Hans, Service Manager

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