Back

Jaguar Land Rover Santa Monica - Service Center

Santa Monica, CA

4.6
286 Reviews

286 Reviews of Jaguar Land Rover Santa Monica - Service Center

Sort by
February 13, 2024

The service is always fantastic when dealing with Land Rover Santa Monica & Mario Garcia. I travel from Orange County when I have several other dealer options to service my 2020 Range Rover Sport HSE. More

by JAMESWESTCONSULTANT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mario Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 16, 2024 -

Jaguar Land Rover Santa Monica responded

Hi James, thank you so much for taking the time to give us feedback! We are thrilled to hear that you had a smooth servicing experience with us! I will be passing the kind words along to Mario Garcia! Looking forward to servicing you again in the future! Best Regards, Jaguar Land Rover Santa Monica Service Center.

February 12, 2024

The staff was very attentive. The service was excellent but the cost was a bit pricey. More

by Cgonzalez90301
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jorge Rojas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 16, 2024 -

Jaguar Land Rover Santa Monica responded

Hi, thank you for giving us feedback! We are pleased to hear that you had a smooth servicing experience! Looking forward to servicing you again in the future! I will be passing the kind words along to Jorge Rojas! Best Regards, Jaguar Land Rover Santa Monica Service Center.

February 11, 2024

John is amazing. I get scared your company doesn’t appreciate what he does for you and he will leave the company. As you can tell I have grown quite dependent on him. More

by Fran d
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Bevardos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 16, 2024 -

Jaguar Land Rover Santa Monica responded

Hi Fran, thank you so much for taking the time to give us feedback! We are thrilled to hear that you had an amazing servicing experience with us! I will be passing the kind message along to John Bervados! Looking forward to servicing you again in the future! Best Regards, Jaguar Land Rover Santa Monica Service Center.

February 09, 2024

On time, friendly, good advice, clean. Ok ok ok ok ok ok ok ok ok More

by mlieberm
Recommend Dealer
Yes
Employees Worked With
Mario Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 16, 2024 -

Jaguar Land Rover Santa Monica responded

Hi, thank you for taking the time to give us feedback! We are pleased to hear that you enjoyed your servicing experience with us! I will be passing the kind words along to Mario Garcia! Looking forward to servicing you again in the future! Best Regards, Jaguar Land Rover Santa Monica Service Center.

February 08, 2024

Great communication and service. Mario is a go to guy for any needs on your car, taking care and making the experience smooth and easy. I’ve been going to him for over 5 years and th More

by zoran
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mario Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 15, 2024 -

Jaguar Land Rover Santa Monica responded

Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

January 28, 2024

Very pleasant experience at their Service Department! Jorge Rojas was extremely understanding and was thorough with what needed to be performed. He was nice enough to even provide me with a loaner vehi More

by David007kim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jorge Rojas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 07, 2024 -

Jaguar Land Rover Santa Monica responded

Hi, thank you so much for taking the time to give us feedback! We are thrilled to hear that you had a great service experience with us. I will be passing the kind words along to Jorge. Looking forward to servicing you again in the future! Best Regards, Jaguar Land Rover Santa Monica.

January 28, 2024

Fast service, friendly, good snacks, water. . Everyone was helpful and friendly . Friendly environment, cleanliness , excellebt More

by SALGUEROKEVIN20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mario Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 08, 2024 -

Jaguar Land Rover Santa Monica responded

Hi, thank you so much for taking the time to give us feedback! We are thrilled to hear that you had a great service experience with us. Looking forward to servicing you again in the future. Best Regards, Jaguar Land Rover Santa Monica.

January 25, 2024

Car was there 5 weeks. Understood the first week was waiting for parts, but thereafter variety of excuses that didn’t all ring true. No real apologies nor any concession in More

by mklowden
Recommend Dealer
No
Employees Worked With
I prefer to not rate individuals
Feb 08, 2024 -

Jaguar Land Rover Santa Monica responded

We regret to see these sentiments, that does not meet our standards and we'll address it with the team immediately. If there's anything we can do to turn this experience around for you, please feel free to reach out to us directly at marketing@jlrsm.com. We're always working on improving and your feedback is important to us.

January 19, 2024

I brought my 2020 Evoque in for routine maintenance & was greeted quickly and professionally. My concerns were logged, dealt with, & my vehicle returned to me the next day. More

by sueswindle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Bevardos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 07, 2024 -

Jaguar Land Rover Santa Monica responded

Hi, thank you so much for taking the time to give us feedback! We are thrilled to hear that you had a great service experience with us! Looking forward to servicing you again in the future! Best Regards, Jaguar Land Rover Santa Monica.

January 16, 2024

John is an excellent service provider. I did not have an excellent experience before dealing with John. More

by sherrygkia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Bevardos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 07, 2024 -

Jaguar Land Rover Santa Monica responded

Hi, thank you so much for taking the time to give us feedback! We are thrilled to hear that you had a great service experience with us! I will be passing the kind words along to John. Looking forward to servicing you again in the future! Best Regards, Jaguar Land Rover Santa Monica.

...
8
...