Jaguar Land Rover Santa Monica - Service Center

Everyone that helped me was amazing but using my wheel package has been a bit of a nightmare. Apparently I can’t get a liner so I’d have to be without a car all day and they no longer come to my home. I package has been a bit of a nightmare. Apparently I can’t get a liner so I’d have to be without a car all day and they no longer come to my home. I’ve had to work with the wheel people directly and it’s been a very annoying process. More

Appreciate the staff at Jaguar Santa Monica. Jesse is always prompt and professional, and maintains great communication while my vehicle is being serviced. Jesse is always prompt and professional, and maintains great communication while my vehicle is being serviced. More

Incompetence is the word. They are unable to fix a car the first time, or often the second time. I've had to return my cars for the same issue multiple times on multiple occas They are unable to fix a car the first time, or often the second time. I've had to return my cars for the same issue multiple times on multiple occasions. And they scratched my brand new car. More

I was completely impressed with their professionalism an accident Customer Service. Friendly stuff and Highly skilled. accident Customer Service. Friendly stuff and Highly skilled. More

Rep was a bit condescending, I was not pleased with the interaction. I think he look at a customer and decide how to approach them based on if he feels they are wealthy or not interaction. I think he look at a customer and decide how to approach them based on if he feels they are wealthy or not More

No longer a long wait to schedule your appointment for service. Jorge, took care of the problem and provided me with a loaner. service. Jorge, took care of the problem and provided me with a loaner. More

Mario Is great and has always been helpful when I have ever dealt with him ever dealt with him More

Mr. Saenz kept me informed throughout the time they were servicing the car. Courteous and efficient service. Highly recommend. servicing the car. Courteous and efficient service. Highly recommend. More

I dropped off my jaguar for evaluation (11/23/24) and repair (after taking it in 3 times within 4weeks before the problem was addressed). It was not until 3/4/24 before it was ready for pick up. The part repair (after taking it in 3 times within 4weeks before the problem was addressed). It was not until 3/4/24 before it was ready for pick up. The part that was ordered and installed was incorrect, which caused a delay. Also, I picked the car up 2/14/24 but the engine light came back on before I could get home, so I turned around and took it back. It was another 2 weeks before I was called to pick it up again. More

They took care of my broken part on the first visit. I don't have 15 words to say. I don't have 15 words to say. More