Jaguar Land Rover Santa Monica - Service Center

I’ve never had anything but good experiences working with this dealers It They already know what I want and need and our antic I even ask this dealers It They already know what I want and need and our antic I even ask More

I have been a Land Rover/Range Rover owner for 18 years. I have used this service center exclusively because I always believed it offered the best care for our automobiles. However, I have learned that corn I have used this service center exclusively because I always believed it offered the best care for our automobiles. However, I have learned that corners have been cut in their annual servicing of our vehicles. Tires don't get rotated, so they don't last as long. When I inquired about this, they said that I hadn't requested tire rotation. Well, tire rotation is a basic part of any annual servicing so for a service center that charges top dollar for their work to tell me that tire rotation is not necessarily done when a car is being serviced was disappointing to say the least. Also, even when I come in for a basic service, I am always hit with a number of other services the shop 'highly recommends' based on their inspection of the vehicle. On average (and I'm talking about multiple services at Jaguar Land Rover Santa Monica), these extra, highly recommended services bring what was supposed to be a basic service cost up to the $4,000 range. I could understand if that happened once or twice, but it's every time. I have never brought a vehicle there for a basic service without a costly recommendation for me to approve so they can add it to the work. This last time was no different. And after paying much more than I was expecting, they didn't even turn off the 'in need of service' sign that lights up on the dash. They always did and in the past, so when I called to point this out, I was told that that would be an additional service I would need to bring the car in for. And by the way, this additional service visit would not be free of charge. So, I'm disappointed and in search of a shop that won't gouge me. What I will say is that the work that is done by this service center is good. It's just pricey and you're going to get costly service recommendations to add to the work being done on your car every visit. More

This was my second time dealing with them in a few weeks. They were near impossible to get anyone on the phone or to get a call back. Communicating with them was beyond frustrating. They told me to come b They were near impossible to get anyone on the phone or to get a call back. Communicating with them was beyond frustrating. They told me to come by without an appt and without a specific person to ask for. When I got there I WAITED and was passed around from person to person. Everyone seem frazzled, sweaty and overworked. They didn't understand why I was there and were reluctant to help me. It was beyond frustrating. I would avoid going to them at all costs. More

Everyone is so nice and helpful and service was great. They care about making the customer happy They care about making the customer happy More

My advisor John always takes care of me. He is very professional. Every time I have any issues, I don’t have to worry. He is very professional. Every time I have any issues, I don’t have to worry. More

Hands-down, best dealership ever when I go here John takes care of me. He has my vehicle in and out of there as fast as possible they always target the problem. I usually don’t have to wait around for a takes care of me. He has my vehicle in and out of there as fast as possible they always target the problem. I usually don’t have to wait around for a week to get my vehicle back. It’s back to me in two days Will never use any other dealership ! Thank you, John Bardo, and your team for your services!🫶🏻 More

Armando always a pleasure to talk to and the other employees are great too Got car in very timely manner employees are great too Got car in very timely manner More

quick to make an appointment and they offered a rental car for us which was nice car for us which was nice More

Armando is also very helpful. Replies in a timely manner and is good at keeping me aware of what is happening and the timelines involved Replies in a timely manner and is good at keeping me aware of what is happening and the timelines involved More

The dealer and GM helped my wife and me make the right decision. There was no pressure to sell a different car, and they explained that several models have great financing rates, including maintenance cov decision. There was no pressure to sell a different car, and they explained that several models have great financing rates, including maintenance coverage. More