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Jaguar Land Rover Santa Monica - Service Center

Santa Monica, CA

4.6
288 Reviews

288 Reviews of Jaguar Land Rover Santa Monica - Service Center

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August 28, 2022

They are always so helpful when I’ve had to have them check something with my car. Especially Armando—he’s amazing!! More

by delta3pa
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Armando Saenz Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 29, 2022 -

Jaguar Land Rover Santa Monica responded

Hi, thank you do much for taking the time to give us feedback! We are thrilled to hear that you had a great experience! I will be passing the kind words along to Armando, and the rest of our team here at service! Looking forward to servicing you again in the future. Best Regards, Jaguar Land Rover Santa Monica Service.

Helpful
August 28, 2022

Couldn't have been better. Jorge is a total pro, He went over the results of the inspection which had never been done before More

by jimclarksm
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jorge Rojas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 29, 2022 -

Jaguar Land Rover Santa Monica responded

Hi Jim! Thank you for your kind words and this wonderful review! We are so happy to read such a great review about Jaguar Land Rover of Santa Monica Service! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

Helpful
August 28, 2022

My service tech Armando is amazing. I appreciate how he explains and works with the service team to solve any issue. More

by CHRIS@CHICASTACOS.COM
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Armando Saenz Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 29, 2022 -

Jaguar Land Rover Santa Monica responded

Hi Chris, we are thrilled to hear you had an amazing experience! I will be passing the kind words along to Armando, and the rest of our team here at service! Looking forward to servicing you again in the future! Best Regards, Jaguar Land Rover Santa Monica Service.

Helpful
August 27, 2022

After going Five times to take care of a problem with my car they finally fix it. My passenger mirror has an inside crack in it. And they tell me that the warranty doesn’t cover that. That’s not right. More

by jsetareh
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
John Bevardos
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 29, 2022 -

Jaguar Land Rover Santa Monica responded

We regret to see your negative experience with us. We have addressed this with the team and are looking into this matter. We hope to have the opportunity to better serve you in the future. Best Regards, Jaguar Land Rover Santa Monic Service.

Helpful
August 25, 2022

John Bevardos is very professional, knowledgeable, and informative. He is always a pleasure to work with. More

by JENNIFERKELLEN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Bevardos
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 25, 2022 -

Jaguar Land Rover Santa Monica responded

Hi Jennifer, thank you so much for taking the time to give us feedback! We are thrilled to hear you had a great service experience! I will be passing the message along to John and the rest of our team. Looking forward to servicing you again in the future! Best Regards, Jaguar Land Rover Santa Monica Service.

Helpful
August 24, 2022

Jorge was my service manager and he was very helpful. I felt really taken care of. More

by Tracy26
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jorge Rojas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 24, 2022 -

Tracy26 responded

Thank you!

Helpful
August 21, 2022

Thank you John Bervados for continuous perfect service and the rental is always key ! Thanks! More

by SBK
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Bevardos
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 22, 2022 -

Jaguar Land Rover Santa Monica responded

Hi SBK, thank you for giving us feedback! I will be passing the kind words along to John! Looking forward to servicing you again in the future. Best Regards, Jaguar Land Rover Santa Monica Service.

Helpful
August 20, 2022

The service was great and very helpful. Made the experience feel seamless and easy too. More

by hartonop
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jorge Rojas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 22, 2022 -

Jaguar Land Rover Santa Monica responded

Hello there, thank you for taking the time to give us feedback! I will be passing the kind words along to Jorge, and the rest of our team here at service! Looking forward to servicing you again in the future. Best Regards, Jaguar Land Rover Santa Monica Service.

Aug 22, 2022 -

Jaguar Land Rover Santa Monica responded

Hello there, thank you for taking the time to leave us feedback! We are thrilled to hear your service experience was up to our standards! I will be passing the kind words along to Jorge and the rest of our team here at service! Looking forward to servicing you again in the future! Best Regards, Jaguar Land Rover Santa Monica Service.

Helpful
August 18, 2022

Awesome service as always. Great loaner car staff and service staff. Always in and out quickly More

by GKO888
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jefferson Ascencio
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 18, 2022 -

Jaguar Land Rover Santa Monica responded

Hi, thank you for taking the time to give us feedback. We are thrilled to hear you had a great experience at service! I will be passing the kind words along to Jefferson and the rest of our team here! Looking forward to servicing you again in the future. Best Regards, Jaguar Land Rover Santa Monica Service.

Helpful
August 18, 2022

Excellent service. They greet you on time and there is a minimum of paperwork. The work gets done right the first time. The loners cars are prompt and clean. More

by armirow
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mario Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 18, 2022 -

Jaguar Land Rover Santa Monica responded

Hi, thank you so much for taking the time to leave us a review! I will be passing the kind words along to Mario, and the rest of our team here! Looking forward to servicing you again in the future! Best Regards, Jaguar Land Rover Santa Monica.

Helpful
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