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Jaguar Land Rover Santa Monica - Service Center

Santa Monica, CA

4.6
289 Reviews

289 Reviews of Jaguar Land Rover Santa Monica - Service Center

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October 05, 2022

Paul is always on top of everything. He always tries to accommodate me in any situations More

by GMORICEAU
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 06, 2022 -

Jaguar Land Rover Santa Monica responded

Hi, thank you so much for taking the time to give us feedback. We are thrilled to hear you had a great service experience. I will be passing the kind words along to Paul! Looking forward to servicing you again in the future. Best Regards, Jaguar Land Rover Santa Monica Service Center.

Helpful
October 02, 2022

Always great service from Armando and staff. Highly recommend getting your car serviced there. And always I. A timely manner. More

by STEFANIE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Armando Saenz Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rosie and Hayden
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Oct 03, 2022 -

Jaguar Land Rover Santa Monica responded

Hi Stefanie, thank you so much for taking the time to give us feedback! We are thrilled to hear that you have always been receiving great service from us! I will be passing the kind words along to Armando! Looking forward to servicing you again in the future! Best Regards, Jaguar Land Rover Santa Monica Service.

Helpful
September 30, 2022

Paul was great. Thanks for listening, flexibility and professionalism. By far the best service rep with whom I’ve worked. More

by jgk_007
Friendliness
Recommend Dealer
Yes
Employees Worked With
Paul Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 30, 2022 -

Jaguar Land Rover Santa Monica responded

Hi, thank you so much for taking the time to give us feedback! We are thrilled to hear you had a smooth service experience! I will be passing the kind message along to Paul! Looking forward to servicing you again in the future! Best Regards, Jaguar Land Rover Santa Monica Service.

Helpful
September 29, 2022

A service that needed to take over one time took three time and over a month to complete. More

by noammaor
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jorge Rojas
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 29, 2022 -

Jaguar Land Rover Santa Monica responded

Hi, We regret to see these sentiments, that does not meet our standards and we'll address it with the team immediately. If there's anything we can do to turn this experience around for you, please feel free to reach out to us directly at marketing@jlrsm.com. We're always working on improving and your feedback is important to us.

Helpful
September 24, 2022

I received excellent service at the dealership. However, this survey is annoying as it should be possible to submit a review with just ratings. Being forced to take the time to provide comments in More

by GINATE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mario Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 26, 2022 -

Jaguar Land Rover Santa Monica responded

Hi Nate, thank you so much for taking the time to give us feedback! We are thrilled to hear that you received excellent service from our dealership to our service department. I will be passing the kind words along to Mario, and the rest of our team here! Looking forward to servicing you again in the future! Best Regards, Jaguar Land Rover Santa Monica.

Helpful
September 19, 2022

GREAT SERVICE! EASY DROP OF AND PICK UP! WOULD RECOMMEND TO FRIENDS, WILL RETURN THANKS More

by ALEXM9
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mario Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 20, 2022 -

Jaguar Land Rover Santa Monica responded

Hi Alex! Thank you so much for taking the time to give us feedback! We are thrilled to hear you had a smooth service experience! I will be passing this message along to our team here at service! Looking forward yo servicing you again in the future! Best Regards, Jaguar Land Rover Santa Monica Service.

Helpful
September 17, 2022

It is very good. ,Nice staff, organized, checked the problem of my car. Provide rental More

by MOMMYGOF3
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Armando Saenz Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jorge Rojas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 20, 2022 -

Jaguar Land Rover Santa Monica responded

Hi, thank you for taking the time to give us feedback! We are glad to hear you had a great service experience! Looking forward to servicing you again in the future! Best Regards, Jaguar Land Rover Santa Monica Service.

Helpful
September 15, 2022

It has significant improvement for the last 6mo in personal touch with a customers better quality of the work done More

by ARTHURKOPP
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Bevardos
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 15, 2022 -

Jaguar Land Rover Santa Monica responded

Hi Arthur, thank you for taking the time to give us feedback! We are thrilled to hear you had a great experience! I will be passing the kind words along to John, and the rest of our team here at service! Looking forward to servicing you again in the future! Best Regards, Jaguar Land Rover Santa Monica Service Center.

Helpful
September 14, 2022

very efficient and helpful, car was taken care of quickly- will be back soon soon More

by diane.silver
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jefferson Ascencio
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Bevardos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mario Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Armando Saenz Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jorge Rojas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 14, 2022 -

Jaguar Land Rover Santa Monica responded

Hi Diane, thank you so much for taking the time to give us feedback! We are thrilled to hear you had a smooth experience! I will be passing the kind words along to our team here at service. Looking forward to servicing you again in the future! Best Regards, Jaguar Land Rover Santa Monica Service Center.

Helpful
September 01, 2022

COMMUNICATION WITH SERVICE DEPARTMENT MADE THE EXPERIENCE MUCH EASIER AND MORE EFFICIENT. JOHN HAS BEEN EXTREMELY HELPFUL IN ALL OUR DEALINGS WITH BOTH OF OUR AUTOS. More

by alanspiwak
Recommend Dealer
Yes
Employees Worked With
John Bevardos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 01, 2022 -

Jaguar Land Rover Santa Monica responded

Hi Alan, thank you so much for taking the time to give us feedback! We are thrilled to hear you had a great experience! I will be passing the kind words along to John, and the rest of our team here at service. Looking forward to servicing you again in the future! Best Regards, Jaguar Land Rover Santa Monica Service.

Helpful
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