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Jaguar Land Rover Santa Monica - Service Center

Santa Monica, CA

4.6
293 Reviews

293 Reviews of Jaguar Land Rover Santa Monica - Service Center

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April 01, 2023

Everyone that works at Land Rover Santa Monica is extremely nice! The sales process was super fast! I love my Range Rover! More

by ralphmeyer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 03, 2023 -

Jaguar Land Rover Santa Monica responded

Hi Ralph, thank you so much for taking the time to give us feedback! We are thrilled to hear that you had an amazing purchasing experience! I will be passing the kind words along to Paul and the rest of our team here at service! Looking forward to servicing you again in the future! Best Regards, Jaguar Land Rover Santa Monica.

March 30, 2023

This dealership exceeded all expectations on every front. I highly recommend them. A great experience. More

by keith57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Grigor Georgizian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 30, 2023 -

Jaguar Land Rover Santa Monica responded

Hi Keith, thank you so much for taking the time to give us feedback! We are thrilled to hear you had a smooth purchasing experience! I will be passing the kind message along to Grigor! Looking forward to servicing you again in the future! Best Regards, Jaguar Land Rover Santa Monica.

March 29, 2023

The vehicle I was given was not the same as the vehicle being worked on. This is something Land Rover should be able to accommodate, especially when people’s work and lifestyle has to be maintained with th More

by NLD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don’t Recall
Mar 29, 2023 -

Jaguar Land Rover Santa Monica responded

We regret to see these sentiments, that does not meet our standards and we'll address it with the team immediately. If there's anything we can do to turn this experience around for you, please feel free to reach out to us directly at marketing@jlrsm.com. We're always working on improving and your feedback is important to us.

March 29, 2023

Great service, 0 complaints. Everyone was very nice and professional, this is my preferred dealership for service since it’s down the street from my job. More

by ERICAEWOODSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Bevardos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 29, 2023 -

Jaguar Land Rover Santa Monica responded

Hi Erica, thank you so much for taking the time to give us feedback! We are thrilled to hear you had a smooth service experience! I will be passing the kind words along to John! Looking forward to servicing you again in the future! Best Regards, Jaguar Land Rover Santa Monica Service Center.

March 23, 2023

Armando is always great to work with, he has very good judgment on repairs and which is needed soonest versus things that can wait. I am happy to work with Armando and have been for many years. More

by MICHAELOSMENT
Recommend Dealer
Yes
Employees Worked With
Armando Saenz Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 27, 2023 -

Jaguar Land Rover Santa Monica responded

Hi Michael, thank you so much for taking the time to give us feedback! We are thrilled to hear you had a smooth service experience! I will be passing the kind words along to Armando! Looking forward to servicing you again in the future! Best Regards, Jaguar Land Rover Santa Monica Service Center.

March 12, 2023

The only reason I bring my Range Rover to this location is because I get excellent service from John Bevardos. There is only so much he can do however because the place seems to be short staffed and don’t More

by dennis.pelino
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
John Bevardos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 13, 2023 -

Jaguar Land Rover Santa Monica responded

Hi Dennis, thank you so much for taking the time to give us feedback! We are thrilled to hear you had a smooth service experience. I will be passing the kind words along to John! Looking forward to servicing you again in the future! Best Regards, Jaguar Land Rover Santa Monica Service Center.

March 09, 2023

Taking your car in for service is never fun. But the service department is w we yuck and easily done! More

by jaynekay
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 09, 2023 -

Jaguar Land Rover Santa Monica responded

Hi Jay, thank you so much for taking the time to give us feedback! We are thrilled to hear that you had a smooth service experience! I will be passing the kind message along to Paul! Looking forward to servicing you again in the future! Best Regards, Jaguar Land Rover Santa Monica Service Center.

March 08, 2023

Armando is an attentive, knowledgeable, and courteous representative. I’m happy to be dealing with him More

by sberger4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Armando
Mar 08, 2023 -

Jaguar Land Rover Santa Monica responded

Hi, thank you so much for taking the time to give us feedback! We are thrilled to hear you had a smooth service experience! I will be passing the kind words along to Armando! Looking forward to servicing you again in the future! Best Regards, Jaguar Land Rover Santa Monica Service Center.

March 03, 2023

My servicing was done efficiently and the staff were friendly. Staff always help me figure out best solution without me over paying. More

by REBECCACHARLES93
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jefferson Ascencio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mario Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Armando Saenz Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jorge Rojas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 03, 2023 -

Jaguar Land Rover Santa Monica responded

Hi Rebecca, thank you so much for taking the time to give us feedback! We are thrilled to hear that you had a smooth service experience! I will be passing the kind words along to our team here at service! Looking forward to servicing you again in the future. Best Regards, Jaguar Land Rover Santa Monica Service Center.

February 12, 2023

Your service advisor has great personality, very friendly, knowledgeable also he provided best customer service. Your service manager asked to clean and washed my care before they gave my car back� More

by seyedact
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Armando Saenz Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 13, 2023 -

Jaguar Land Rover Santa Monica responded

Hi, thank you so much for taking the time to give us feedback! We are thrilled to hear you had an amazing service experience! I will be passing the kind message along to Armando, and our team here at service! Looking forward to servicing you again in the future! Best Regards, Jaguar Land Rover Santa Monica Service Center.

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