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Jaguar Land Rover Santa Monica - Service Center

Santa Monica, CA

4.6
286 Reviews

286 Reviews of Jaguar Land Rover Santa Monica - Service Center

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May 25, 2023

Was a great experience! The service was great. Was quick, smooth and satisfactory. We love the team! More

by GMITTMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jefferson Ascencio
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Bevardos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mario Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Armando Saenz Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jorge Rojas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 25, 2023 -

Jaguar Land Rover Santa Monica responded

Hi, thank you so much for taking the time to give us feedback! We are thrilled to hear that you had a great service experience! I will be passing the kind message along to our team here at service! Looking forward to servicing you again in the future! Best Regards, Jaguar Land Rover Santa Monica Service Center.

May 05, 2023

Once again, exceptional service by Armando Saenz Jr. A great experience from start to finish. More

by CS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Armando Saenz Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 05, 2023 -

Jaguar Land Rover Santa Monica responded

Hi, thank you so much for taking the time to give us feedback! We are thrilled to hear that you had an amazing service experience! I will be passing the kind message along to Armando! Looking forward to servicing you again in the future! Best Regards, Jaguar Land Rover Santa Monica.

May 05, 2023

Service was quick and easy. They finished earlier than expected, which made it even better. The free car service was great to have. More

by jason@nierras.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t recall
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May 05, 2023 -

Jaguar Land Rover Santa Monica responded

Hi Jason, thank you so much for taking the time to give us feedback! We are thrilled to hear that you had a smooth service experience! I will be passing the kind words along to our team here at service! Looking forward to servicing you again in the future! Best Regards, Jaguar Land Rover Santa Monica Service Center.

May 03, 2023

Great job getting my vehicle back to me quickly. Advisors were friendly and courteous. Great experience. More

by ERIK.CURTIS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jefferson Ascencio
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Bevardos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mario Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Armando Saenz Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jorge Rojas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 03, 2023 -

Jaguar Land Rover Santa Monica responded

Hi Erik, thank you so much for taking the time to give us feedback! We are thrilled to hear you had an amazing service experience! I will be passing the kind message along to our team here at service! Looking forward to servicing you again in the future! Best Regards, Jaguar Land Rover Santa Monica Service Center.

May 01, 2023

I never take my vehicle to any other dealership? Mario is the best, very professional and I never have any issues with my service More

by Greg Figaire
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mario Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 01, 2023 -

Jaguar Land Rover Santa Monica responded

Hi Greg, thank you so much for taking the time to give us feedback! We are thrilled to hear that you had a smooth service experience! I will be passing the kind words along to Mario! Looking forward to servicing you again in the future! Best Regards, Jaguar Land Rover Santa Monica Service Center.

April 28, 2023

Excellent service. Very kind and helpful staff. Car was cleaned and operating perfectly. This is my fourth Jaguar and I am very happy with the treatment I get from t More

by phillip20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jorge Rojas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 28, 2023 -

Jaguar Land Rover Santa Monica responded

Hi Phillip, thank you so much for taking the time to give us feedback! We are thrilled to hear that you had an amazing service experience! I will be passing the kind words along to Jorge! Looking forward to servicing you again in the future. Best Regards, Jaguar Land Rover Santa Monica Service Center.

April 23, 2023

The hourly charge is REAL HIGH . I will think twice before bringing my car in . More

by RAFFIJAHILIAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jorge Rojas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Yaghootian 5 Star
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Apr 25, 2023 -

Jaguar Land Rover Santa Monica responded

Hi Raffi, thank you so much for taking the time to give us feedback! I will be passing the kind review along to Jorge and David! Looking forward to servicing you again in the future! Best Regards, Jaguar Land Rover Satna Monica.

April 16, 2023

The staff is so kind and knowledgeable, and really looks out for your well-being More

by LISA@HAPPILYLISA.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jorge Rojas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 18, 2023 -

Jaguar Land Rover Santa Monica responded

Hi Lisa, thank you so much for taking the time to give us feedback! We are thrilled to hear you had a great service experience! I will be passing the kind message along to Jorge! Looking forward to servicing you again in the future! Best Regards, Jaguar Land Rover Santa Monica Service Center.

April 16, 2023

My Service Advisor Jeff Ascencio was great! He was extremely knowledgeable and professional. He kept me updated me on my parts being ordered for the proper service and reassured me that my ex More

by David007kim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jefferson Ascencio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 18, 2023 -

Jaguar Land Rover Santa Monica responded

Hi David, thank you so much for taking the time to give us feedback! We are thrilled to hear you had a smooth service experience! I will be passing the kind words along to Jeff! Looking forward to servicing you again in the future! Best Regards, Jaguar Land Rover Santa Monica Service Center.

April 15, 2023

I am a customer of Santa Monica Service Department for over 15 y. You always can expect worm welcome from the dedicated staff who providing personalized service in order to meat all customer needs. More

by ARTHURKOPP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Bevardos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rebecca Korban , Jorge Aguilar
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Apr 18, 2023 -

Jaguar Land Rover Santa Monica responded

Hi Arthur, thank you so much for taking the time to give us feedback! We are thrilled to hear you had an amazing service experience! I will be passing the kind message along to John, Rebecca, and Jorge! Looking forward to servicing you again in the future! Best Regards, Jaguar Land Rover Santa Monica Service Center.

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