Jaguar Land Rover Santa Monica - Service Center

John was wonderful. Extremely helpful and accommodating. Would recommend him and the dealership to anyone. Extremely helpful and accommodating. Would recommend him and the dealership to anyone. More

Always the best service, even when I don't have an appointment John will go out of his way to accommodate me appointment John will go out of his way to accommodate me More

My car still has issues that was not detected by anyone in the sales or service department, or they just pretend they don’t see it. in the sales or service department, or they just pretend they don’t see it. More

Great service from my service rep to the complimentary car. Communication was great from my rep. car. Communication was great from my rep. More

Mario is the most responsive service consultant I’ve ever used. He answers texts and calls quickly and assures me I’ll be well taken care of, regardless of the problem. Once I reach him, I know the car will used. He answers texts and calls quickly and assures me I’ll be well taken care of, regardless of the problem. Once I reach him, I know the car will be okay. I have no desire to call anyone else at the service department other than Mario. And my husband is so impressed with the way Mario takes care of my car, that he will call him too! More

Jeff was very helpful, got me in and out with no troubles and in a timely matter. and in a timely matter. More

What happened to the 23 words I already wrote? If you want a survey, don't make us repeat!!! Which I won't!!! Thanks to MARIO GARCIA & SERVICE MANAGER, Rebecca!!! Both are THE BEST!!! If you want a survey, don't make us repeat!!! Which I won't!!! Thanks to MARIO GARCIA & SERVICE MANAGER, Rebecca!!! Both are THE BEST!!! More

My car was in the shop for two weeks for a minor issue, I thought I would receive a call or a follow up or an update as to what, when etc.. I never got a call from my Service Rep. or a callback from the Ser thought I would receive a call or a follow up or an update as to what, when etc.. I never got a call from my Service Rep. or a callback from the Service Manager Rebecca as I had left her a vm. Very poor service I must say & very disappointed for a Dealer. I eventually had to call the General Manager and we had a good conversation and he said he would talk to them. STILL never got a phone call after that,.The only guy who was calling me back was Raffi and he was great.. More

I cannot rave enough about the multiple POSITIVE experiences I have had working with the Jaguar Santa Monica team. I came in with a shattered sunroof and multiple other minor damages to my Land Rove experiences I have had working with the Jaguar Santa Monica team. I came in with a shattered sunroof and multiple other minor damages to my Land Rover, and not only did Jorge and his team make the process extremely easy to understand, they also did fantastic work, and made it seem like no damage had ever happened. I originally came into the shop distraught, but Jorge truly took care of both myself and my car and I left feeling so much better. I would recommend this shop to anyone I know and highly encourage others to come to this location if they need any services done!! Thank you to Jorge and the entire service team! More

Professional and timely service on programming an additional car key. Service professionals were accurate with assessment of timing. additional car key. Service professionals were accurate with assessment of timing. More