Jaguar Land Rover Santa Monica - Service Center

Wonderful ! ! Always gets me in and takes care of what needs to be done effectively! Always !!! ! Always gets me in and takes care of what needs to be done effectively! Always !!! More

I have no complaints. I went in and they did what they were supposed to do. Jaguar is kind of an orphan so I am glad to have a dealer nearby. I went in and they did what they were supposed to do. Jaguar is kind of an orphan so I am glad to have a dealer nearby. More

Not sure how they do it but the service process is incredibly efficient, something that is unique in this post covid world. Zero waiting around on the drop off or pick up. Everyone is very friendly. incredibly efficient, something that is unique in this post covid world. Zero waiting around on the drop off or pick up. Everyone is very friendly. More

Very professional, courteous, prompt, a good communicator. A pleasant vibe. He took care of the car as it was his. communicator. A pleasant vibe. He took care of the car as it was his. More

excellent service no time to say more please accept the minimum words thank you thank you thank you minimum words thank you thank you thank you More

Jorge was wonderful. My only complaint is that I was told they'd replace the battery for my key and that was not done which means I have to find the time to go back. Othe My only complaint is that I was told they'd replace the battery for my key and that was not done which means I have to find the time to go back. Other than that they did an amazing job cleaning my car as well, that was such a pleasant surprise. More

As long as Rebecca Corbin is at Santa Monica it will always have issues and problems. It starts from the top down. She doesn’t care about customers at all, profit margin is all she cares about. I’ve giv always have issues and problems. It starts from the top down. She doesn’t care about customers at all, profit margin is all she cares about. I’ve given this dealership many opportunities to get things done right, John is really a great guy and helpful, as for his boss, she is another story and the reason why we don’t take out Range Rovers or Jaguar to them anymore. I’d rather drive to Woodland Hills than have to deal with Rebecca ever again. Not worth the headache. They literally keep the car and then come back with “we couldn’t duplicate it” the speaker is literally blown out, how can you not duplicate it? I had to physically show them the subwoofer was separated from the housing, how does a technician miss this and tell me “they can’t duplicate it” beyond frustrating that they hold your car and don’t do the work. More

THE PROBLEM "RESTRICTED PERFORMANCE" WAS NOT FIXED. CAME BACK 4 WEEKS LATER. THEN THE MISFORTUNE OF DEALING WITH MARIO GARCIA. NEVER WOULD CALL BACK AS HE SAID ON SEVERAL OCCASION. RAFI THEN TOOK CARE CAME BACK 4 WEEKS LATER. THEN THE MISFORTUNE OF DEALING WITH MARIO GARCIA. NEVER WOULD CALL BACK AS HE SAID ON SEVERAL OCCASION. RAFI THEN TOOK CARE OF IT . WHEN I ASKED RAFI WAS THE CAR READY, HE SAID "YEAD DIDN'T MARIO CALL YOU AT 1PM". NO MARIO DID NOT CALL NOR DID HE CALL ON FRIDAY 9/15 AS HE SAID HE WOULD TO UPDATE THE CAR. HE NEVER EVEN CAME TO WORK THAT DAY. NOT TO MENTION THE WHOLE REASON I BROUGHT THE CAR IN THIS LAST TIME (ON 9/13) WAS DUE TO THE RED LIGHT WARNING ("RESTRICTED PERFORMANCE") WHICH MR. HERNANDEZ TOLD ME WAS TAKEN CARE OF WHEN I HAD BROUGHT THE CAR IN 4 WEEKS EARLIER TO UNDERGO ITS ANNUAL MAINTENAANCE AND PURCHASE 2 MORE TIRES. ALL IN ALL VERY FRUSTRATING EXPERIENCE. I DREAD EVER CALLING BACK More

The guy lied about his price, and he should get fired. Makes me never want to use your company again. Makes me never want to use your company again. More

Mario has always been extremely helpful, he keeps me up to date on my repairs and has been very helpful explaining repair details with me. An asset to your team. to date on my repairs and has been very helpful explaining repair details with me. An asset to your team. More