Jaguar Land Rover Riverside

Woman buying her first car and taken advantage of by Riverside Jaguar sales. Contacted the dealer for a used car they advertised. It had an outstanding critical recall that was partially completed and t Riverside Jaguar sales. Contacted the dealer for a used car they advertised. It had an outstanding critical recall that was partially completed and this dealer told me it was my problem. Then they tried to sell me GPS and paint protection. They finally agreed to remove these costs and send me a contract. I offered a deposit ($5000) and to wire them the money but Jeff and Bryant said they wanted to send me electronic documents. I had at this point arranged with Chevy to have the recall part sent to my nearest dealer and had a loaner car that I arranged to return. I called the dealer the next day when I did not get a contract and was told they needed to confirm a local address and I again offered to pay for the car. Then the next day Bryant called to say that he was sending the contract and needed it signed in the next hour because there was another buyer on the way, at which point I explained that I have been waiting on him for the contract and had arranged for the recalled part to be sent to the dealer! I felt they dismissed women and took advantage being that it was my first car purchase. I called Jeff to understand what they were doing with their commitment to me only to be told they were selling the car to someone who was on his way to the dealer since he was approved for a loan even though I was paying cash and had an agreed deal 2 days ago. Jeff and Bryant are unethical and I would try and avoid this dealer if you are a woman, married to woman or have a daughter. Just imagine what I went through because I depended on this dealer for transportation and have had to scramble to find another car. But this time will look for an ethical dealer that cares about their customers and wants them to return. They really showed how they cared about customers when I offered to provide the information needed to insure the next owner can get the recall part, instead they said that is the new owner's problem and didn't want to notify them! Perhaps they were worried it would loose them the commission on the deal which they obviously put ahead of the major inconvenience to the new customer! More

I recently had the pleasure of experiencing exceptional service at Land Rover Riverside, thanks to the outstanding assistance provided by Erin Dang. From the moment I arrived, Erin’s professionalism and at service at Land Rover Riverside, thanks to the outstanding assistance provided by Erin Dang. From the moment I arrived, Erin’s professionalism and attention to detail were evident, making the entire process seamless and stress-free. Upon discussing the issue with Erin, I was impressed by his promptness in addressing it. Not only was the problem swiftly identified, but it was also resolved efficiently, allowing me to have my vehicle back the very next day. This level of efficiency truly exceeded my expectations and left a lasting impression. More

Bryan is the absolute best! The service is top notch and always easy. They go above the call of duty to make sure my car is on point. The service is top notch and always easy. They go above the call of duty to make sure my car is on point. More

My assigned individual is always attentive and knowledgeable. I highly recommend Landrover of Riverside. So glad to not have to travel to Anaheim. Thank you for the great service you provide. knowledgeable. I highly recommend Landrover of Riverside. So glad to not have to travel to Anaheim. Thank you for the great service you provide. More

Great service . Good attitudes and good work.. I would recommend to other jaquar car owners to use there service. Good attitudes and good work.. I would recommend to other jaquar car owners to use there service. More

Excellent customer service. They go out of their way to make sure you are happy with their services. They go out of their way to make sure you are happy with their services. More

Mark Espinoza was professional, courteous and efficient. I really appreciated the video of the multi point inspection so that I could share it with my husband. I really appreciated the video of the multi point inspection so that I could share it with my husband. More

They were able to get me in quick and worked on my car in a timely manner. a timely manner. More

Morgan Conde is great to work with and was excellent! Got me in and out really fast. Got me in and out really fast. More

Mark is a excellent service advisor. I always trust him with my car. He really goes the extra mile I always trust him with my car. He really goes the extra mile More