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Jaguar Land Rover Porsche Volvo Cars of Greenville
Greenville, SC
393 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 393 reviews
April 21, 2014
Truly Exceptional Experience. Thank you, Warren Sterling. Succinctly expressed, my experience at Greenville Luxury was truly exceptional. This was primarily attributed to working with Sales Consultant, Warre Succinctly expressed, my experience at Greenville Luxury was truly exceptional. This was primarily attributed to working with Sales Consultant, Warren Sterling. From the outset and even weeks after taking delivery of my new 2014 XF 3.0, he has been a consummate professional – thoroughly attentive, responsive, courteous, and forthright. I really appreciated his consultative selling approach as he focused on my needs and requests rather than pressure tactics (and questionable hidden agendas) I had experienced while conducting my due diligence with 4 other Jaguar dealerships in the Southeast. Indeed, I forwent doing business locally and travelled 90 miles to Greenville Luxury. Warren makes the client feel like there is no other person more important than him/her. That level of personalization underscored my line of thinking that “I don’t look to do business with the dealership, rather, I look to do business with the person.” Warren Sterling exemplified this notion, and in light of successfully and expediently overcoming a minor hurdle or two, he unequivocally demonstrated that he was serious about earning my business. This impressed me and further made me feel good about the process from negotiation to taking delivery of the vehicle. As an example, Warren drove from Greenville, SC to my residence in Charlotte, NC to pick me up and drive back down to the dealership when my Jaguar had arrived – for no other reason than to make it more convenient for me during this important process. (The car I wanted with my exact vehicle specifications was located and transported from Florida) Moreover, I believe that the numbers in the deal needed to “make sense.” Based on my own homework and previous experience, I found that negotiating with Warren and Pam Tatum (General Manager) was surprisingly flexible and fair. At no point in time, did I feel any games were being played or that I was being up-sold. Not only was this refreshing, but it speaks to the dealership culture and its team. Even a few weeks after I took possession, Warren has continued to foster the relationship by following up and answering my subsequent questions. I have already recommended Warren to colleagues who are in the market for luxury makes. In close, I had a great experience and it wouldn’t have materialized without my working with Warren Sterling. I believe Greenville Luxury is very fortunate to have him on their team. As such, I'll deal with this gentleman again. This is my first Jaguar (I just got out of a Mercedes Benz E350 and a BMW prior to that). If Warren is still at Greenville Luxury when I look for my next Jaguar, I will insist on working with him. If he leaves, then I will buy from the dealership where he lands. That is how good the experience was and how Warren made it so. Thank you, Warren, Pam, and the rest of the team at Greenville Luxury. More
by RogerCLT
Employees Worked With
Warren Sterling
March 06, 2014
We were very pleased with the thoughtful attention we received from our sales consultant Maryann Wambold and indeed with the whole buying experience at your dealership. Although very new to Volvo sales M received from our sales consultant Maryann Wambold and indeed with the whole buying experience at your dealership. Although very new to Volvo sales Maryann knew how to get any answers we needed that she couldn't confidently supply; her colleague Dennis Filchek was particularly helpful in this regard. Maryann made an often stressful time much easier and directed us to a car that we liked in every respect, one that closely met the requirements we had outlined. More
by janethartley
Employees Worked With
Maryann Wambold
February 15, 2014
warren is a great guy, very eager to help with any and all questions about my plans for a european delivery of a cayman s. he has responded to all my e mailed questions about purchasing a cayman s, inclu all questions about my plans for a european delivery of a cayman s. he has responded to all my e mailed questions about purchasing a cayman s, including helping negotiate price. More
by 2609rfd
Employees Worked With
Warren Sterling, Warren Sterling
February 04, 2014
Warren Sterling was the sales representative we worked with. He was courteous, knowledgeable, professional, accommodating, and responsive. We initially met him via the Greenville Automotive website. Af with. He was courteous, knowledgeable, professional, accommodating, and responsive. We initially met him via the Greenville Automotive website. After completing the request for a call, it was less than a half hour that he called to discuss the purchase. Even after purchasing a vehicle, he has been very responsive to our questions. He has demonstrated his commitment of responsiveness to us as customers. We would certainly recommend him and Jaguar of Greenville to anyone searching for a vehicle from this business. More
by adjohnda
Employees Worked With
Warren Sterling, Warren Sterling
January 11, 2014
Was contacted by the manager after a slight misunderstanding with my wife's vehicle. We are really pleased with how proactive and kind she was in explaining the issue and clarifying the miscomm misunderstanding with my wife's vehicle. We are really pleased with how proactive and kind she was in explaining the issue and clarifying the miscommunication. More
by FrankyS
Employees Worked With
New Employee
October 07, 2013
I drove a hard bargain for Mr. Warren and Mr. JC. Ms. Pam, the general manager was even in on the negotiation process and we were able to square everything away before I drove up there. This is significa Pam, the general manager was even in on the negotiation process and we were able to square everything away before I drove up there. This is significant especially because I drove 3.5 hours for this deal. Warren handled my trade-in, purchase, and everything else with professionalism. Would highly recommend this dealership! More
by coreyhurst
Employees Worked With
Warren Sterling, JC Hattman, Warren Sterling
October 03, 2013
Thank you Jessica, Todd, Pam, Jim, and Robert!!! I found Thank you Jessica, Todd, Pam, Jim, and Robert!!! I found the color I wanted at this dealership. At first I didn't feel like pursuing it since it is Thank you Jessica, Todd, Pam, Jim, and Robert!!! I found the color I wanted at this dealership. At first I didn't feel like pursuing it since it is over 500 miles away from my house. I sent a casual email to them asking for their bottom price. I quickly received an email back from Jessica with a fair price. After reading all the reviews here, I decided to give them a shot and am I glad I did. I flew over two days later. Todd was kind enough to come pick me up from the airport. The dealership is gorgeous! While I was waiting for my car to be ready, Jessica came over to meet me personally. Then Todd stopped by several times to make sure I was comfortable. Later on Pam, the General Manager stopped by to apologize it was taking a little longer than expected. She just wanted to make sure the car looked immaculate before I bought it. I had no issues with the wait. Especially when I saw the car. It looked perfect. Meantime I met with Jim from finance to finish the paperwork. Took all of 10 minutes and was just as pleasant as everyone else. Just a great experience all around. The next day I had a question for service and was put in touch with Robert the Service Director. He was also extremely helpful and professional and took care of a small issue. I also had to get in touch with Todd and Jessica and they were just as responsive as ever. Made no difference that I had already purchased the car. I even got a call asking me if I got home ok! I am just amazed how everyone I met at this dealership was so nice, knowledgeable, and helpful. It made the trip well worth it. I drove home for 8 hours with a huge smile on my face amazed at how great this team treated me. I highly recommend them. I have no doubt I'll be buying my next car from them! Thank you again everyone! More
by nelaco
Employees Worked With
Jessica Brooks Todd Holloway Pam Tatum Robert Schucking
September 25, 2012
*firstly* Notice that the Porsche of Greenville website links to their general Toyota of Greenville dealer rater listing. This should be enough to give you a hint. I purchased a Porsche 997 Turbo from links to their general Toyota of Greenville dealer rater listing. This should be enough to give you a hint. I purchased a Porsche 997 Turbo from Porsche of Greenville (AKA, Toyota / Volvo / Jaguar of Greenville). My initial experience with Mike Gribble was fine, and he was a reasonably courteous sales person. I began to get a bad taste in my mouth when a "showroom, immaculate", Porsche Certified Preowned Vehicle (CPO) had broken cupholders, and an unhooked seat back. I also noticed a whining sound from the engine, but since I'd never driven a Porsche 911 before I thought it was normal. I was told the cupholders were an oversight, and that I could go to another dealership to have them fixed. The navigation system hadn't been updated for several years, but I was told I would be shipped the current navigation DVD. I purchased the car feeling mostly good, if a little uneasy about my $82000 purchase. Then the fun began... I brought my car for a post purchase inspection (PPI) and was told that my rear brakes were less than 50%, which is the limit for a Porsche CPO. In fact, they were about 40% (!) This is a ~$1200 job. The Porsche master technician performing the PPI also noticed instantly that the engine was making a whining sound. I stated that I'd heard in before, and thought it was normal. He stated that it was not, and that it was a serious issue, likely having to do with an engine pulley. I brought my car to Georgia's largest Porsche dealership, Hennessy Porsche for evaluation and repair. After *3* days I was told that the engine did in fact have an issue stemming from a pulley that was damaged and simply not caught or repaired during CPO. I was also told that the rear brakes were well under 50%. The Hennessy Porsche techs said that they could not believe it was a newly purchased CPO car, and had to check and recheck to ensure I had a CPO warranty. About a week later I had to bring the car in to Hennessy Porsche for another engine-related issue. It was there for another three days. I then decided to write to Michael Burgess, the general manager at Porsche of Greenville. I wrote a level headed e-mail stating what had happened and asking his dealership to cover the cost of the rear brakes. I was told in a tersely worded reply that the brakes were 50%, and that was that. I wrote back asking why the pulley had a major issue, and the cupholders were broken, and the seat back was unhinged. Asking if, given these items, the brakes could have been less that Porsche CPO standard. He stated that he did read the e-mail, that he and his neighbor had driven the car, and didn't hear anything. He then went on to state that a pulley being "out of spec" isn't part of the CPO certification process, but engine noise is. He then stated that he "stood by his tech" and wasn't going to do anything about it. So, this is pretty much the name of the game with Porsche of Greenville. --------------------- Here is *my* suspicion. I believe that Porsche of Greenville will certify a Porsche for sale knowing it is well under spec. They will then sell the car for the increased price that a CPO warranty commands. Once the car is sold, it's Porsche's problem. Think about this. My hundreds, if not thousands of CPO repair costs now come out of Porsche Corp's pocket, not the dealerships. It's sad, but they'll probably not get caught doing this. They'll play the "he said, she said" card, and continue with this practice. --------------------- More
by trevorwelsh
September 02, 2012
Jeff was very responsive in my initial text messages to him and came in on his day off to meet us to look at a specific car. It was the first and only vehicle I test drove and we decided on the spot to pur him and came in on his day off to meet us to look at a specific car. It was the first and only vehicle I test drove and we decided on the spot to purchase it as I knew it would not last long. Jeff knew we were in a rush as it was lunch hour and my husband had to get back to a meeting and I had to pick kids up from school. He arranged for someone to drive my husband to his meeting so that I could quickly finish up paperwork. He then helped me quickly clean out my trade-in. He was very attentive, personable and very easy to deal with. It's the first car buying experience that did not aggravate me. :) I HIGHLY recommend Jeff to anyone looking to buy a new or used car at Greenville Automotive! More
by sknydog
Employees Worked With
Jeff Fowler
August 03, 2012
Jeff could not have been more patient with us - we looked at and drove several cars before deciding which one we would buy. The dealership is clean, well laid out, the staff very friendly. Jeff Fowler's at and drove several cars before deciding which one we would buy. The dealership is clean, well laid out, the staff very friendly. Jeff Fowler's attention to detail, knowledge of the vehicle specifications, terms, etc was excellent. We are very satisfied with our experience. More
by KathrynShearer
Employees Worked With
Wiiliam Fowler
