Jaguar Land Rover Parsippany

Gene at Paul Miller was a pleasure to work with. Easy, straightforward, and fast buying experience. Easy, straightforward, and fast buying experience. More

We had a horrible experience with this dealership. The car was advertised as 1500 miles, yet had 1900 miles. The service light was illuminated for so long that the car may not be under warrantee des The car was advertised as 1500 miles, yet had 1900 miles. The service light was illuminated for so long that the car may not be under warrantee despite it only being a year old. The car came with absolutely no gas - I mean zero. I have never had a bad experience like this in any of the dealerships I have dealt with. Zero customer service. I mean Zero. Looking to buy a car - read all of the reviews before - and run to another dealership. More

Very nice helpful follow through. Highly recommended Polite and helpful advice and phone calls. Assisted. Highly recommended Polite and helpful advice and phone calls. Assisted. More

Bob my service advisor is great. Any issue, he took my car in right away, secured a loaner car and kept me informed. Easy and thorough process! Any issue, he took my car in right away, secured a loaner car and kept me informed. Easy and thorough process! More

Great experience buying a car. Jim Pappas was extremely helpful and knowledgeable as well as the rest of the staff. I give them all a “10”. Jim Pappas was extremely helpful and knowledgeable as well as the rest of the staff. I give them all a “10”. More

Worst dealership. Gave estimate of 40000 to repair my velar. Didn’t see car for 10 days Gave estimate of 40000 to repair my velar. Didn’t see car for 10 days More

Amazing dealership experience, everyone i worked with was super helpful, nice and very knowledgeable. Would recommend to anyone in the TRI-state looking for a JLR product. I purchased from out of state and m super helpful, nice and very knowledgeable. Would recommend to anyone in the TRI-state looking for a JLR product. I purchased from out of state and my salesman’ Gene Robinson took care of the out of state registration and insurance. Great sales experience! Big Thank You to Gene and team! More

Extremely helpful and professional service staff. Issue was handled with top priority and efficiency. Very satisfied with the service extending to me. Issue was handled with top priority and efficiency. Very satisfied with the service extending to me. More

Repairs completed, but my vehicle was not washed and vacuumed when I picked up from dealership. vacuumed when I picked up from dealership. More

We wanted to share our last experience with this horrible dealership through their service department. They decided to start diagnosing the car on the last day to tell me that they needed more time to find t dealership through their service department. They decided to start diagnosing the car on the last day to tell me that they needed more time to find the problem and that more charges will incur, mind the fact that the car was sitting at service for over 5 days. Amusing how they were able to come up with how much more time is needed (3 additional hours, subject to a charge of $220 per hour) to get the answer but cannot tell me what is actually wrong with the car? Bob, our service advisor, (terrible mannerisms) placed no reassurance and support when I challenged him in understanding the charge but instead he steered me to taking our business elsewhere. Could be that I left him without words when asking about how this is measured. Based on this situation, we felt cheated and taken advantage of. We hope that this sheds some light on how they treat their customers. Somewhat of a bait and switch!! Make you believe that they will take care of the problem but in return extort money from you when you are the most vulnerable. Also we have been a customer with Land Rover Parrissapny for over 15 years based on what has happened, you lost a loyal customer. Just a PURE SHAME! More