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Jaguar Land Rover Parsippany

Parsippany, NJ

4.2
488 Reviews

220 U.S. West

Parsippany, NJ

07054

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488 Reviews of Jaguar Land Rover Parsippany

November 25, 2024

Great experience buying a car. Jim Pappas was extremely helpful and knowledgeable as well as the rest of the staff. I give them all a “10”. More

by Fmbethon
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jim Pappas
Nov 25, 2024 -

Jaguar Land Rover Parsippany responded

Thank you for the fantastic feedback! We're delighted to hear that Jim and our team at Land Rover Parsippany provided such a helpful and knowledgeable experience. Enjoy your new car, and we appreciate the "10" rating!

November 17, 2024

Worst dealership. Gave estimate of 40000 to repair my velar. Didn’t see car for 10 days More

by Jay
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mike Barbone
Nov 18, 2024 -

Jaguar Land Rover Parsippany responded

Jay - Customer service is our priority so I would appreciate the chance to speak with you about your experience. In case I can't locate your contact information, would you please reach out to me directly? Thank you, Bill Gonyea - General Manager - +1 (973) 575-8055

November 14, 2024

Amazing dealership experience, everyone i worked with was super helpful, nice and very knowledgeable. Would recommend to anyone in the TRI-state looking for a JLR product. I purchased from out of state and m More

by Landrovervelar
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gene Robinson
Nov 14, 2024 -

Jaguar Land Rover Parsippany responded

Thank you for sharing your positive experience with us at Land Rover Parsippany! We're delighted to hear that Gene and the team provided such excellent service, especially with handling out-of-state details. Enjoy your new vehicle, and we appreciate the recommendation!

September 06, 2024

Extremely helpful and professional service staff. Issue was handled with top priority and efficiency. Very satisfied with the service extending to me. More

by nkmeehan96
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Luis
Sep 06, 2024 -

Jaguar Land Rover Parsippany responded

Thank you for sharing your experience! We're delighted to hear that our service staff at Land Rover Parsippany provided efficient and professional assistance. We appreciate your support!

August 12, 2024

Repairs completed, but my vehicle was not washed and vacuumed when I picked up from dealership. More

by Barbara Blake-McLennon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob
Aug 13, 2024 -

Jaguar Land Rover Parsippany responded

We appreciate your feedback, Barbara, and regret if the experience wasn't up to our usual standards. We encourage you to reach out directly if you're interested in discussing with us to find a resolution. Thank you, Bill Gonyea - General Manager - +1 (973) 575-8055

April 30, 2024

We wanted to share our last experience with this horrible dealership through their service department. They decided to start diagnosing the car on the last day to tell me that they needed more time to find t More

by Kat
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bob
Apr 30, 2024 -

Jaguar Land Rover Parsippany responded

Kat, I'm sorry to hear about your recent experience with our service department. It's crucial for us that all of our customers feel supported and understood throughout their interactions with us, so it's disappointing to learn we've fallen short in this instance. We would like the opportunity to discuss these matters further and find a resolution together - please reach out at your earliest convenience. Thank you, Bill Gonyea - General Manager - +1 (973) 575-8055

May 01, 2024 -

Kat responded

Such a generic response as the same response was given on the google review by a so called Mr. Gonyea. I just literally picked up the car as it was still sitting at the service shop when the bot responded to our review. If they genuinely were concerned, something would have been said or flagged when the car was picked up today. A concerned business would have personally reach out, as you do have our information. Multiple cars were purchased from this dealership, yet I need to reach out? Thank you for just showing the community what this dealership is about.

April 15, 2024

Barbara Ravettine was fantastic- from start to finish- she was very knowledgeable about the car, answered all my questions and always got back to me quickly. We were very happy with our experience. More

by mpallone1
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Barbara Ravettine
Apr 16, 2024 -

Jaguar Land Rover Parsippany responded

We're delighted to know that Barbara was able to provide you with the excellent experience we strive for at Land Rover Parsippany. Your satisfaction is important to us, so it's great hearing how knowledgeable and responsive she was throughout your process. Thanks for sharing!

March 29, 2024

I have purchased multiple vehicles from Paul Miller Porsche and BMW but first time buying from (Paul Miller) Land Rover Parsippany. I left an inquiry couple of months ago for a seven-seater full-size R More

by alperdemir
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Toby, Greg
Mar 29, 2024 -

Jaguar Land Rover Parsippany responded

We're glad to know that Toby and Greg provided you with an excellent experience at Land Rover Parsippany. We appreciate your recommendation and look forward to assisting you again in the future!

February 28, 2024

Great service completed all work in a timely manner. Only issue is cost for service last time it cost me $500 todays price was $1,000 More

by ciallellaralph
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony
Feb 28, 2024 -

Jaguar Land Rover Parsippany responded

We appreciate your feedback and are glad to know you found our service at Land Rover Parsippany timely. We understand concerns about cost, please feel free to reach out if you have any questions or need further clarification on the services provided.

February 16, 2024

A very good service depends, quick turnarounds and loaners readily available. service advisor is knowledgeable and professional. I have been servicing my Range Rover here for nine years. More

by roosbulldog
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony S.
Feb 16, 2024 -

Jaguar Land Rover Parsippany responded

We're glad to know that you've been satisfied with our service over the years at Land Rover Parsippany. We appreciate your loyalty and look forward to continuing providing top-notch services for your Range Rover!

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