Jaguar Land Rover Ocala - Service Center

The staff in the service department were polite and knowledgable. The only complaint I have is soap used in courtesy car wash leaves a terrible milky film. That should be improved. knowledgable. The only complaint I have is soap used in courtesy car wash leaves a terrible milky film. That should be improved. More

Everyone in the Service Department, starting with our Service Writer, Jason, has been accommodating and knowledgeable each time we have taken our LR4 in for service. We live 2+ hours away, but they work Service Writer, Jason, has been accommodating and knowledgeable each time we have taken our LR4 in for service. We live 2+ hours away, but they work hard to make it easy for us and treat us like we're local. More

I am impressed with their overall service. Jake has worked with me all 3 times I have been there and he is knowledgable, thorough and efficient. worked with me all 3 times I have been there and he is knowledgable, thorough and efficient. More

I always have a good experience when I go in for service. I don't require much attention, but each time I've gone in at least two people have ensured I'm comfortable and have what I need. The services I I don't require much attention, but each time I've gone in at least two people have ensured I'm comfortable and have what I need. The services I get are always explained so there are no surprises. There's not much seating in the waiting area, but I think that's because few people have to wait. I've always had my choice of seats, never that situation where you have to nestle in between two other people. The guys are always efficient and my waits have been less than 5 minutes before getting to the paperwork bits and then I'm on my way. The couple times I have opted to wait for my car there were several updates as each service was completed. Both times I used the shuttle service the ride was enjoyable and I felt completely safe. We were going to need to wait a couple hours once for a repair and we asked if we'd like to be taken somewhere to grab a bite or do some shopping so we did. Getting back to the center was easy - the driver found us with no problems. One bit of advice if you schedule online. Give them a call if you need a shuttle or loaner. That information doesn't always make it to the guys and loaners are sometimes tough to come by. Last week we hopped over to check out a Discovery Sport that was available. Kylee was fun to work with and there was no pressure. She stayed well after closing, and after the ink had dried, to ensure we were all set with questions about our new vehicle. It's always appreciated to be able to work with someone who takes a laid back approach to sales and then sees it through to the end. More

Fast service. Provided loaner car which was key to my bringing the car in to this dealer. Jake was very helpful and nice to work with. bringing the car in to this dealer. Jake was very helpful and nice to work with. More

Very friendly and professional. Made us feel comfortable and relaxed. We made the service appointment and we were greeted right away. Car was taken to service and completed in a reasonable time. and relaxed. We made the service appointment and we were greeted right away. Car was taken to service and completed in a reasonable time. More

I had an unexpected issue on a vehicle purchased in December. I pulled into the dealership unannounced and received prompt service. I was provided a loaner vehicle until repairs were completed. When December. I pulled into the dealership unannounced and received prompt service. I was provided a loaner vehicle until repairs were completed. When I picked up my vehicle, it was as clean as the day I purchased it. Thank you. More

Excellent facility, friendly personnel, and good location . Overall a enjoyable experience that will keep me coming back for the future needs of my Jaguar and possible future purchase. . Overall a enjoyable experience that will keep me coming back for the future needs of my Jaguar and possible future purchase. More

Jason, Jake and Jay are awesome! Always take care of them and get the job done. Best service dept. Highly recommend. Great service as always. and get the job done. Best service dept. Highly recommend. Great service as always. More

Jake is awesome! He always helps me graciously with a smile. He explains thoroughly what was done so that I understand. He always goes the extra mile. smile. He explains thoroughly what was done so that I understand. He always goes the extra mile. More