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Jaguar Land Rover Ocala - Service Center

Ocala, FL

3.7
206 Reviews

206 Reviews of Jaguar Land Rover Ocala - Service Center

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December 25, 2020

The service department addressed all warranty issues including a few I didn’t know about since the warranty was about to expire in a week. Great service team More

by HUGHMCFADDENBSCD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jake Davidson, Jay Nigro
December 23, 2020

The person scheduling the appointment refused to answer my questions and said the service assistant would help me with those. I drove 45 minutes to find out that my oil change was going to cost $806.00. Wh More

by WPAFF2006
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jake Davidson, Jay Nigro
Dec 23, 2020 -

Jaguar Land Rover Ocala responded

It appears we failed on several levels. I did a little research because that air filter price sounded excessive. It turns out our air filter is also $50 but the filter in question is the fuel filter for your diesel engine. That filter runs $300+ dollars. Did they change that filter at the other repair shop? It is important to maintain warranty coverage to show that filter changed each service. Please call Jay Nigro directly @352 604-6343 (ask for receptionist to transfer you rather than appt line) to discuss this issue to make sure you are good going forward.

December 22, 2020

Always great service from jake and the service team. They've been taking care of my f type for a while and make sure its always running well More

by wdesklea
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jake Davidson
December 20, 2020

First time visit. Jake and the mechanic who serviced our range rover were very professional and helpful. Will return for jaguar service in the future. More

by i2inetworks
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jake Davidson, Jay Nigro
December 20, 2020

I' d say it was outstanding service. My car was towed in I' d say it was outstanding service. My car was towed in on Friday afternoon with a coolant leak, they assessed the problem and made the repairs and More

by NEVETS444
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jake Davidson
December 17, 2020

Jake is very professional and knowledgeable as a Service Advisor! I’ve enjoyed dealing with him, and look forward to continuing to work with him in the future! More

by rdkcml
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jake Davidson
December 15, 2020

Jake was extremely helpful in working with me on the issues we were having with our check engine light. The problem was properly diagnosed after three previous attempts at the Orlando Land Rover Servi More

by SPARTANJHW
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jake Davidson
December 11, 2020

As always, I was met by a professional and knowledgeable advisor (Jason) at the car and we went over what needed to be done. I was in for my annual and other small items. Went to the waiting room (which w More

by BOBSUPRA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Tinton
December 07, 2020

Had a pleasant experience for my service appointment. Staff was courteous and the wait was short. Even offered to wash the car. Will definitely be back for all car service. More

by CODYPHILLIPS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jake Davidson
December 06, 2020

Timely service in a clean environment. Everything was explained to me prior to service. The detailing of the car was a nice touch. Third time to the dealer More

by DRSDCROW
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jake Davidson
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