Jaguar Land Rover Ocala - Service Center

We purchased a used Mercedes Benz with low miles and loads of warranty remaining and we also purchased an extended warranty. At the time we were told that also told 2 complementary oil changes were incl loads of warranty remaining and we also purchased an extended warranty. At the time we were told that also told 2 complementary oil changes were included. So my check engine light came on a week ago and a day or 2 later my husband got this email photos are enclosed stating it was time for my oil change. We call make an appointment for this and tell them my check engine light is on. Yes they say we will do a diagnostic test while you are here for the oil change. I drive 2 hours to my appointment when I arrive I'm informed that that email is a scam!!! And I'm about the 3rd customer to come in with the same email. So the manager says they will not do the complimentary oil change. But will be happy to check in the engine light. Came back and said they can't because it has to be changed with a MB computer systems. So I drove a total of 4 hours for a car wash. Unbelievable! More

Everything was just fine. The facility was neat and clean and I liked the video showing what needed to be done The facility was neat and clean and I liked the video showing what needed to be done More

Amber 2 Disappointed describes my experience in one word. I would have left my car there overnight if they would have given me a loaner. I would have left my car there overnight if they would have given me a loaner. More

Amber was amazing. She went out of her way to get the parts expedited and get the work done in a day. Dealership needs to have more loaner cars available. She went out of her way to get the parts expedited and get the work done in a day. Dealership needs to have more loaner cars available. More

Replace battery. Final cost out of line. I will not return there for future service if possible. Final cost out of line. I will not return there for future service if possible. More

good and bad, the service is always excellent when we are there but there were things we tried to order long ago that got missed. are there but there were things we tried to order long ago that got missed. More

Since the moment Brandon contacted me by email to set up the appointment he was taking care of everything for me and my Discovery Sport - the whole process was very smooth I'm very thankful the appointment he was taking care of everything for me and my Discovery Sport - the whole process was very smooth I'm very thankful More

Took my wife’s Range Rover in for service because the check engine light was on. After three days, I was called and advised what was wrong and needed to be corrected. I approved the repairs and costs. Ap check engine light was on. After three days, I was called and advised what was wrong and needed to be corrected. I approved the repairs and costs. Approximately 3 weeks later I returned loaner vehicle, paid for the repairs and left. As soon as I drove off, I noticed the check engine light was still on. I immediately returned and was told it was because additional work needed to be done and gave a price of an additional $1,700.00 dollars(without diagnosing). After several calls to the General Manager, I had service manager reach out and said it would only cost an additional $1,400.00. I’m over an hour drive from dealership. I left message with dealership franchise director, but have never received an response. Everything fixed but the problem!!! More

Excellent customer service best service experience ever with my Land Rover LR4 The entire service team from the shuttle service all the way through the service manager everyone was friendly they cared and with my Land Rover LR4 The entire service team from the shuttle service all the way through the service manager everyone was friendly they cared and took great care of us. More

Amber was my service rep. She was very friendly and informative. she routinely kept me updated on the progress of my service. Very pleased with the experirence. She was very friendly and informative. she routinely kept me updated on the progress of my service. Very pleased with the experirence. More