Jaguar Land Rover Ocala

**Overall bad experience**Took delivery of a new 2021 **Overall bad experience** Took delivery of a new 2021 Discovery Sport on 3/21, from Land Rover of Ocala. I live 2 hours away in Orlando. Was offer **Overall bad experience** Took delivery of a new 2021 Discovery Sport on 3/21, from Land Rover of Ocala. I live 2 hours away in Orlando. Was offered to lease/or financing through Land Rover. Chose to lease as this was best option for me. During the signing process, I was asked to initial and sign a pre-delivery form stating that they had gone over all of the cars features, and safety components with the promise they would at a later date due to the dealership closing soon. They never did. At just 2 weeks in, on 4/2, with barely 300 miles on the SUV, I had a major mechanical/electrical problem. I was driving in heavy traffic and suddenly several warning lights came on including: Lane Keep Assist Failure Emergency Braking Failure Power Steering Failure At that point the vehicle’s brakes went soft and the steering wheel locked up. I could not control the car. This terrified me. Was able to manage to get the car to the side of the road and parked. Got out and inspected the underside. Nothing. Started the car after about 5 mins. And everything reset. This experience not only scared me but caused me to loose confidence in the car. I DID NOT FEEL SAFE. Attempted to get it into my local dealership in Orlando, and also LR of Ocala. None could get me in for weeks. I ended up taking it the next morning to LR of Orlando and waited all day for them to work me in. Indeed they could tell there were some electrical issues and registered faults. I made an appointment for 3 weeks later. Meanwhile I contacted my sales rep at LR of Ocala, explained what had happened. She told me to bring the car or have it towed back and they would “swap it out” for another one. Great! That is what I wanted to do. Also that they had just done this with a customer weeks before. She needed to verify the details with the sales manager. This process took 2 weeks. She wouldn’t get back to me. Meanwhile I was not driving the vehicle as I didn’t want to put more miles on the vehicle and I didn’t feel safe. After several attempts to get a answer, she finally told me it wouldn’t be a true swap out. First of all they don’t have the inventory, and I was told I would be trading in a “used vehicle” now. It would cost me approx $10,000 and that my payment would go up to roughly $960/mo. I could not do that. Got the car in weeks later for repairs in Orlando. They needed to order parts from the UK, causing delays in repairs. $2,600 in repairs for the first set of repairs. When I got the car back I drove it back to LR of Ocala to beg them to take this car back and let’s work this out. Again only offered the trade out, under those same terms. I had traded in a 2018 Range Rover Evoque during the initial deal. With what they offered me for the trade and my down payment, approx $7,000. I was offered none of that as a credit. I asked how a previous customer was able to just swap out her car simply because she didn’t like it. I was told it’s because she financed vs leasing. I didn’t realize I would penalized for leasing. I asked if they could just make this right and take the car back and let’s start over. I want to be a repeat customer. I wanted to regain confidence in the Land Rover product. They refused. Told me their hands were tied. They are a franchise dealership and not corporate owned. It says Land Rover on the outside of their building. Referred me to Jaguar/Land Rover USA. Asked for the phone or contact. They wouldn’t give me the info. They said just look it up. I asked for a survey about my experience. They made the excuse that because of Covid, I would not be getting any surveys. Horrible experiences. During all of this, attempted to call the finance manager, he wouldn’t return my call. Tried to call the general manager, wouldn’t return my call. After months of dealing with Jaguar/LR USA, opening a case for them to buy back the vehicle, sending in all the information they requested. They just informed me that they will NOT being doing anything for me. This car I feel is a Lemon. It’s got many electrical issues. Faults coming up often. It is currently again in for the 4th time for repairs in just 4 months. All for the same issues. I don’t understand what else would qualify for them to take this car back. Not feeling safe driving a car that they sold, I would think? More

The service department is the best, and Michael Hall of the Service Department is an unusually honest person, contrary to the prevailing belief about auto repair people. the Service Department is an unusually honest person, contrary to the prevailing belief about auto repair people. More

Service is good but the product they’re servicing is bad. Multiple big issues on a new car. At least an extra issue every year so far Multiple big issues on a new car. At least an extra issue every year so far More

Dealership did a great job of selling me a quality car. There were no issues at all. very smooth. I only need my title now. There were no issues at all. very smooth. I only need my title now. More

Steven was courteous, knowledgeable , and patient with all my questions . He gave me time to make my decision and put my needs first. It was the best car buying experience I have had. all my questions . He gave me time to make my decision and put my needs first. It was the best car buying experience I have had. More

I don't know where to begin however Cheryl Price is the most amazing Sales woman I've ever been in contact with! I truly hope she is recognized as a gem to this company because she is!! She has been on top most amazing Sales woman I've ever been in contact with! I truly hope she is recognized as a gem to this company because she is!! She has been on top of the game since our first time communicating, attentive, finding exactly what I wanted even after the vehicle I really wanted was unfortunately sold. On top of it all her kindness and patience was outstanding. Cheryl Price left such and impression on me that for my next car purchase I will be returning to seek her out because I can't imagine going through the process with anyone else! I would recommend her to anyone ! More

Salesman Steven Hotilal was AWESOME! He was very thorough and took his time reviewing everything. He kept me informed of the entire process. It was a pleasure working with him. thorough and took his time reviewing everything. He kept me informed of the entire process. It was a pleasure working with him. More

Jason at the service department is my go to guy for all our vehicles. He communicates in a timely manner and is always kindly responsive. Thank you! our vehicles. He communicates in a timely manner and is always kindly responsive. Thank you! More

I received excellent service and Jay was very friendly and helpful. Service was very quick! and helpful. Service was very quick! More

Accommodated my schedule and provided great customer service. Thank you service. Thank you More