Jaguar Land Rover Newport Beach

Land Rover sport bad Service I took my vehicle for service August 16, 2019 my technician guy Luke, He was very helpful from day one, but when I went to pick up my vehicle o I took my vehicle for service August 16, 2019 my technician guy Luke, He was very helpful from day one, but when I went to pick up my vehicle on August 23 on a Friday they give it to me damage my suspension front, and luke told me not to worry about it just only the right front side and I can continue driving it for 3 to 6 months he gave me the wrong information. I spoke to manager Karen and after that they transfer me with the manager Dave Elliot, He was very rude with his tone of voice loud they don’t wanna be responsible that they gave me the vehicle damage my suspension they just only willing to drop $600 off from $3,472, basically just giving me the price of regular customer discount , and, Dave said that he was gonna work on the price with me, which I should not be paying anything at all. I took my car for service for the cooling system leak oil and came out with a big damage with my suspension, and even my insurance feels that they did something wrong with my vehicle , my insurance they were willing to help me, even though they don’t cover suspension but these what they think, they believe that they damage my vehicle the dealer. I hope they can able to fix this situation. The general manager from the Jaguar theater Newport Beach his name is Steve Brown. I have contacts so many times Mr. Steve Brown and he had not bother returning my calls neither my email I have sent him two times certified letter from my attorney and he’s not respond, I gave him enough time to settle the situation so now my next step is complain to the barrel business in Bureau. I hope no one goes through this situation but there’s many fraud going on the dealers. More

whew! When I first drove the I-Pace I was impressed. I toke a look at all of the "electric" cars and found most were gas and 18-25 miles of electric. Hardly When I first drove the I-Pace I was impressed. I toke a look at all of the "electric" cars and found most were gas and 18-25 miles of electric. Hardly electric, in my opinion. Then I met Nina. I only have one complaint, that she called me sir throughout the process. But that's my only complaint. She walked me through every feature, option and how to set up my car. Then after a few days I noticed I couldn't get the range above 201 miles per charge instead of the 239 (245) range from the website. She put me in contact with David Elliott, the Service Manager. he had me bring the car in, charged it and let me know I needed a software update, which he did within an hour and now EVERYTHING is great. Wonderful car, not a me too as a Tesla. Drive one and I believe you'll feel the same. More

Nina ( the sales agent) it is the best,profesional,knowledge,honest,very polite,easy to work with. In the finance department the lady was really professional and knowledgeable. Sorry, best,profesional,knowledge,honest,very polite,easy to work with. In the finance department the lady was really professional and knowledgeable. Sorry,I forget her name. More

Great customer service My entire experience was great! George was my service advisor and he kept me in the loop and I got my car back as promised. I wouldn’t take my car any My entire experience was great! George was my service advisor and he kept me in the loop and I got my car back as promised. I wouldn’t take my car anywhere else for service! I trust my car here. More

Poor service...again I have had the same electrical problems with my dashboard since we've bought the car and every time I take it in for service I tell them about and it I have had the same electrical problems with my dashboard since we've bought the car and every time I take it in for service I tell them about and it has yet to be fixed. They kept my car for a month in December and still the electrical problems were not solved. Very frustrating. When I picked up my car this time, i was given a key that didn't belong to my car. When i told them so, they would not believe me. When I told them that my LoJack fob was not on the key they gave me (which mine has) I was told that they always take the fob off and I could find it in my car. I certainly hope this is not the case. After telling them a few more times why this wasn't my key (not my key chain to start with), they finally started looking around and found they had my key assigned to a different car. Lastly, I had a slow leek in my right passenger tire, and I thought they would address this, and replace the tire. They did check my tires, and I was told how much tread I had left on each tire and that I didn't need new tires at this time. The next day I took my car to a tire store where they found 2 nails in the tire. I just find that there is very poor service every time I bring my car in. More

Bought a number of vehicles here Moyca does a great job See ice department has some challenges and seems to price way above the market so I generally do all non warranty elsewhere Moyca does a great job See ice department has some challenges and seems to price way above the market so I generally do all non warranty elsewhere More

Excellent sales and excellent service! My experience at Newport Jaguar was exceptional. They worked with me to find the exact vehicle to meet my needs and I really got a great deal, includ My experience at Newport Jaguar was exceptional. They worked with me to find the exact vehicle to meet my needs and I really got a great deal, including some products to help protect my new vehicle. I would recommend this store to anyone looking for a Jaguar or Land Rover. More

Bought 2019 Range Rover Velar Was a very quick and no-haggle deal. Everyone was a pro. Will recommend to anyone who needs a Jaguar/Land Rover. Building was under repair/remodel Was a very quick and no-haggle deal. Everyone was a pro. Will recommend to anyone who needs a Jaguar/Land Rover. Building was under repair/remodel when I was there so that was only downside. More

Got a great deal - 2nd Jag leased from Newport Jaguar Leased my 2nd Jag (F-Pace S) from Shariq and Kelly. Got another great deal. It was really easy working with them to get a low lease payment. The harde Leased my 2nd Jag (F-Pace S) from Shariq and Kelly. Got another great deal. It was really easy working with them to get a low lease payment. The hardest part of the deal was deciding on the color I wanted. Highly recommend Newport Jaguar. More

No hassle buy experiences, friendly people not pushy I bought my new F Pace SVR here from Nina. The whole team there are very professional. I really enjoyed the experience. The service team is also very I bought my new F Pace SVR here from Nina. The whole team there are very professional. I really enjoyed the experience. The service team is also very good. I would definitely recommend them for any Jaguar or Land Rover over the mission Viejo dealership. Every time I call the Mission Viejo dealership they give me push back for trying to bring my car in for service. From now on I'll be only going to the Newport Beach dealership. More