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Jaguar Land Rover Newport Beach
Newport Beach, CA
168 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 168 reviews
October 06, 2022
I would give it a zero star if I could. This is the worst experience I have ever had with a service department. I have been a Landrover/Jaguar owner for two decades and my recent experience This is the worst experience I have ever had with a service department. I have been a Landrover/Jaguar owner for two decades and my recent experience with Carlos Juan Lazo at this location has been horrible. He attempted to charge me $865 dollars to refill diesel fluid into my car. Mind you, diesel fluid only costs about $20 at any hardware store! He justified it by telling me the fluid costs over $600!! They are now holding my car hostage because I don't want to use their services, and are charging me $255 just to confirm that I told them I needed to add diesel fluid to my car. This is alarming, and will be reported to the Better Business Bureau. More
by drsusan2015
Employees Worked With
Carlos Juan Lazo
August 07, 2022
The worst service. No loaner cars for warranty I was dropped at fashion island. Tried to call to get picked up and no response. Finally got an Uber back to the deale No loaner cars for warranty I was dropped at fashion island. Tried to call to get picked up and no response. Finally got an Uber back to the dealership and waited another hour and a half. Two other people waiting and both were very unhappy. First time I ever complained or heard anyone else complain New owner needs to step it up!! More
by Lindamariesteves
Employees Worked With
Steve
July 25, 2022
My father has been a mechanic all of my life, so I grew up in and around dealerships, making me quite familiar with their inner-workings. In all my years, I've never encountered such deplorable customer se up in and around dealerships, making me quite familiar with their inner-workings. In all my years, I've never encountered such deplorable customer service as I have with Jaguar Land Rover Newport Beach. Phone calls, voicemails, emails, and text messages all go unanswered. Service has to be repeated multiple times to achieve resolution. And parts go unordered for months at a time. The only saving grace and shining star on their staff is service advisor Peter, who's been a gem to work with, and who's helped maintain my sanity. Were it not for Peter, I would find another way to have my Jaguar serviced. More
by PyynkBOB
Employees Worked With
Robin
February 07, 2022
I have been going to Newport Beach Jaguar Land Rover for 30 years. I have owned at least 15 cars. The Dealership is the best it has ever been. I would not go anywhere else. The service Department is the ver 30 years. I have owned at least 15 cars. The Dealership is the best it has ever been. I would not go anywhere else. The service Department is the very best it has ever been. More
by Margaret Shook
Employees Worked With
Steve Cervantes
February 04, 2022
Great experience !Buying a Land Rover was so easy with Great experience ! Buying a Land Rover was so easy with the help of the friendly staff and knowledgable . Definitely recommended Great experience ! Buying a Land Rover was so easy with the help of the friendly staff and knowledgable . Definitely recommended More
by Armando
Employees Worked With
Rob and Richard
January 11, 2022
Best experience that me and my wife have ever had buying a new car would highly recommend this dealership great service great attitude and very knowledgeable about there vehicles 👍 a new car would highly recommend this dealership great service great attitude and very knowledgeable about there vehicles 👍 More
by Chinohillstransmission
Employees Worked With
Alex
January 06, 2022
Professional, courteous, experienced, willing to go the extra mile. Absolutely no pressure! We were warmly welcomed by our salesman who took time to answer all of our questions about the different models a extra mile. Absolutely no pressure! We were warmly welcomed by our salesman who took time to answer all of our questions about the different models and makes and what would work for us. Once we were ready to test drive a car , he had it moved out of the showroom so we could take it for an extended drive. We decided on the Evoque. Figuring out what are trade-in was worth and the final price of the car was easy and fluid. The entire time spent there was just a few hours. A nice touch was how some of the managers came out to say Hi and to see how are experience was. ( And it’s not like we bought a $150,000 car😁) I can’t say enough good things about are salesman, this was by far the best experience I’ve ever had buying a car and I highly recommend Newport Beach Jaguar/Land Rover. More
by johncarrizosa
Employees Worked With
Amir Kaeni (The best) also I forget the name of the finance manager (very nice)
December 29, 2021
Got my Range Rover back and eventually checked the oil level. Found it had been overfilled by over two quarts. Dumped and replaced myself. Using a different dealership for my service from now on. level. Found it had been overfilled by over two quarts. Dumped and replaced myself. Using a different dealership for my service from now on. More
by hoary2001
Employees Worked With
Steve
