Jaguar Land Rover Newport Beach

Land Rover Sold us a Lemon that has been in the shop for 4 months out of the last year. Had to rent a car for 7 weeks when it broke down in Nor Cal and we had to pay for it out of my pocket. We Never got re 4 months out of the last year. Had to rent a car for 7 weeks when it broke down in Nor Cal and we had to pay for it out of my pocket. We Never got reimbursed from the dealership or Land Rover. If a car keeps breaking down you would expect and hope that the company would find a solution and help out! Have emailed the GM Steve multiple times and never got an email or call back. Bad customer service from top to bottom. More

I purchased my Jaguar in January 2020, one year later, I am still unable to access and use my Jaguar InControl Remote (after searching the internet for reviews on this app, I have only found horrible review am still unable to access and use my Jaguar InControl Remote (after searching the internet for reviews on this app, I have only found horrible reviews). Someone from the dealership drove my car for several months, before they sold it to me, and my computer is still connected to their contact information. I left messages with my salesman, Ahmed, spoke with the sales manager and tried to work with IT (Omar) to resolve the issue. I drove to the dealership and tried to fix this in person and by phone but Omar has done everything he can and has been unable to figure out the problem. Finally, I made one last attempt to contact management (10 days ago) to see if they would kindly help me resolve this issue (after trying for one year!) but nobody has returned my call as of today. This is my second Jaguar with this dealership and I heard they are under new ownership, I am very disappointed with their response but have emailed Rob (sales mgr) to try one last time. More

I'd highly recommend JLR Newport Beach dealership, and more specifically, Ahmed Younes, the salesperson who helped my wife with her vehicle purchase. My wife's a difficult woman, but Ahmed was extremely p more specifically, Ahmed Younes, the salesperson who helped my wife with her vehicle purchase. My wife's a difficult woman, but Ahmed was extremely patient, and my wife ended up purchasing a car that she's extremely happy with. More

This dealer used to be excellent until they went under new ownership. I had brought my car for the same issue multiple times and was met with a generally rude staff who were annoyed i came back with an is new ownership. I had brought my car for the same issue multiple times and was met with a generally rude staff who were annoyed i came back with an issue that they felt they fixed. After they had finally fixed the issue, my car left the lot with a broken turn signal and brake light. because of their carelessness i received a ticket from the police More

In my 30 years as a car buyer, I have never been treated so swiftly, professionally and with such stellar service than at Land Rover Newport Beach. Moyca Gardasevich, handled every detail, advocating for th so swiftly, professionally and with such stellar service than at Land Rover Newport Beach. Moyca Gardasevich, handled every detail, advocating for the best deal that was within my budget. Todd Gesh, finance manager, explained everything. I didn't feel pressed to add certain extras, but even the extras made fiscal sense. Manny, my concierge tech support specialist thoroughly explained ever nook and cranny, tech features and got my Bluetooth up and running in minutes. This is what all car buying experiences should be like. What a great team! I walked away with a terrific vehicle, in my budget, that will endure all weather and road conditions. Thank you Land Rover Newport Beach! Debra, the teacher. More

Sold vehicle out from under me to cash buyer These people are reprehensible and not to be trusted. They had my deposit $$$ for a vehicle for more than a week and then sold the car out from under These people are reprehensible and not to be trusted. They had my deposit $$$ for a vehicle for more than a week and then sold the car out from under me to a local cash buyer, or so I was told. They told me they ship vehicles frequently so it was not a problem that I am in CO. My bank was in contact with the dealership and the salesman, Ahmed, would take a day and a half just to reply to an email or send a single-page doc. Finally, on day 10, Ahmed said his manager told him to refund my $$$ because they had a cash buyer and were going to sell it to them. Total B.S. Yes, I understand that there is a lot going on in our world right now, but they are still selling cars. They just aren't doing that with any integrity or honor. DO NOT DO BUSINESS WITH THESE PEOPLE. THEY DO NOT DESERVE YOUR $$$$$ OR YOUR TIME. There are other dealerships out there. Do not trust this one. More

service brought car in after waiting a month for an appointment. Car sat for a day with nothing being done and was told maybe tomorrow. Took car to another de brought car in after waiting a month for an appointment. Car sat for a day with nothing being done and was told maybe tomorrow. Took car to another dealer. Joe Polizzotto More

Above and Beyond There were issues with the original Range Rover that was leased and Steve Brown at Jaguar Land Rover Newport Beach was extremely helpful and accommoda There were issues with the original Range Rover that was leased and Steve Brown at Jaguar Land Rover Newport Beach was extremely helpful and accommodating to resolve all issues in a timely manner. Once Steve was involved, the exchange went smoothly. Very well at responding to emails. More