Jaguar Land Rover Newport Beach

Service Experience As always, I was greeted immediately upon pulling in. My advisor walked me through the 32k service. I knew I would need brakes.. I was not able to pic As always, I was greeted immediately upon pulling in. My advisor walked me through the 32k service. I knew I would need brakes.. I was not able to pick my car up the next day and had to push to Sat., and I appreciate that Service went out of their way to be open for me to pick my car up ;). P.S. - Totally understand the "temporary" rental shuttling (I needed a loaner) but I did wait 40 mins to get a car. aaaaugh. That kinda sucked but the Enterprise Reps were very friendly and seemed to be getting cars ready as quickly as possible. Thanks for an overall great experience. More

Waste of time If I could give no stars I would. Reached out about a car and was told it was available. Said I’d drive up the next day but found out the next day the If I could give no stars I would. Reached out about a car and was told it was available. Said I’d drive up the next day but found out the next day the car had ‘sold’. Two weeks later get a call from them about the car and if I was still interested. Drove up the following day to find out it was ‘sold’ again. Two more weeks goes by and they claim buyer sent in a fraudulent check and that the car was mine. Well guess what... it again had ‘sold’. Tried to reach out to GM who never returned my calls. Irresponsible way to treat a ready, willing and able buyer. Don’t waste your time with them. They lack basic human qualities and will jerk you a round without an apology. More

A Pleasure to Work With! After looking at many cars and communicating with many dealers prior to making a decision, I can truly say that Newport Beach Jaguar was the cream of After looking at many cars and communicating with many dealers prior to making a decision, I can truly say that Newport Beach Jaguar was the cream of the crop. After identifying the specific CPO model wanted I contacted Shariq Maurier the internet Sales Mgr. who provided excellent customer service by taking the car off the market and holding it for me while I was traveling in Asia and not able to get to the dealer until a few weeks later. He kept me informed the whole time and answered all of my questions in a timely manner and even arranged transport of the vehicle to my home state saving me the hassle. Additionally, Kelley Moseley, the Finance Mgr. was equally helpful and walked me through the contract process quickly and painfully. More

This review Service Ctr-not Dealership I have had my f pace for 10 months now and still cannot communicate hands free while driving because your technology wont sync....past the letter K. Y I have had my f pace for 10 months now and still cannot communicate hands free while driving because your technology wont sync....past the letter K. Yes If your names starts with B I can call you .If your name,like my husbands and my kids starts with the letter L or later - you don't exist. I was told to get a new phone because that was the problem. Spent a bundle got a new phone. Now I'm told its too new. You cannot have it both ways. Fix your tech problem. Your car has NO under dash lighting whatsoever ( let alone no vanity light).You cant see anything on the floor at night and if you wish to pop the trunk, you will most probably disengage the lane drift too. Your manual has so many things that do not exist, like the lights. Since when is being able to see inside your car an OPTION? I would think , since the most basic of cars have it, that you would be able to call anyone in your phone book and see anything on the floor or dash. I brought the car in and the said they will upgrade my entire system and I git the same nonfunctioning system, back. They again neglected to install the picket netting in the trunk that jaguar forgot to create attachment holes for while in production.This car drives like a dream and looks so nice...but its not safe- you cant talk legally and you cant see what you need....you messed up. I want to return it for something that actually works as well as a KIA or a FORD or a Chrysler.. More

Great car and staff I was looking and found what I thought would be my car. Got back to the dealer and it was sold! They found another car that was very close but sati I was looking and found what I thought would be my car. Got back to the dealer and it was sold! They found another car that was very close but satisfied my requirements better with less cost! Good job to Chris! More

Luke was Awesome! It was a quick and easy scheduled service. I brought the car in one day and back the next cleaner than when I dropped it off. It was a quick and easy scheduled service. I brought the car in one day and back the next cleaner than when I dropped it off. More

Horrible out of state experience. I’m from MD and purchased a vehicle from these folks on 5/8. As of today, they’re still asking me for documents that I sent them on 5/8 (an insurance I’m from MD and purchased a vehicle from these folks on 5/8. As of today, they’re still asking me for documents that I sent them on 5/8 (an insurance ID card showing proof of coverage). The guy running the shipping of the vehicle was rude, inconsistent and just wrong. The salesman has been hamstrung and left to hang out to dry. I’m in sales and pride myself on following through once a deal is made. These folks do not. IF YOU ARE FROM OUT OF STATE, BE VERY, VERY CAREFUL TO ASK ABOUT EVERY STEP OF THE PROCESS, INCLUDING THEIR DEPTH OF KNOWLEDGE WITH DEALING WITH THE MVA/DMV IN YOUR STATE. More

Excellent Rich Martin went above and beyond to help me out. The dealership was courteous, professional, and provided exceptional customer service. I couldn't be Rich Martin went above and beyond to help me out. The dealership was courteous, professional, and provided exceptional customer service. I couldn't be more pleased with vehicle. As my first Jaguar, I am thrilled to be part of the "family". More

Excellent Customer Service I recently purchased a pre-owned Jaguar F-Type S from Jaguar Land Rover Newport Beach and was very impresssed by how easy the process was. Lalit Hemr I recently purchased a pre-owned Jaguar F-Type S from Jaguar Land Rover Newport Beach and was very impresssed by how easy the process was. Lalit Hemrajani and Jeff Rawlins made the entire experience smooth and stress-free. Lalit and Jeff were very courteous, professional, and knowledgeable. I highly recommend Jaguar Land Rover Newport Beach to anyone who is considering purchasing a new or pre-owned vehicle, and expects superior customer service. More

Jaguar F-Type service My service advisor was amazing, greeted me and kept me in the loop, my loaner car was gassed up and ready to go, I gibe Linda Gemayel a 10/10, However My service advisor was amazing, greeted me and kept me in the loop, my loaner car was gassed up and ready to go, I gibe Linda Gemayel a 10/10, However, the loaner car experience was not as smooth, this is done through Enterprise, and it was not explained upfront clearly and I was presented with a bill for $257.00, after a discussion most of this was removed and credited back to my card, the Enterprise reps need to be clear about any extra charges. More