Jaguar - Land Rover Naples - Naples Luxury Imports - Service Center

Great Experience .All employees that I encountered during my drop-off experience were courteous and helpful. My service technician was caring, considerate and friend .All employees that I encountered during my drop-off experience were courteous and helpful. My service technician was caring, considerate and friendly. The same comments apply to the communication during the service, the delivery of the loaner and the pick up. More

Sergio is great! Easy to make an appointment and Sergio was available when I arrived. The car was ready and a loaner was the same car I have. There was no delay in p Easy to make an appointment and Sergio was available when I arrived. The car was ready and a loaner was the same car I have. There was no delay in paperwork prep and I was on my way. More

Exceed expectations. Taking in my vehicle is always a pleasant experience. I am always greeted in a friendly manner and my concerns are always addressed. The staff is fr Taking in my vehicle is always a pleasant experience. I am always greeted in a friendly manner and my concerns are always addressed. The staff is friendly, down to earth yet professional. I always seek to work with Sergio who has become my "go to guy". I feel I can trust his recommendations and he will ensure I drive away feeling extremely safe in my vehicle. I don't feel like a stranger or a number. Thank you, More

Exceptional Service Craig Lumia and Sergio Tadeo both provided excellent customer service! They both went up and beyond to take care of my vehicle. I recommend their se Craig Lumia and Sergio Tadeo both provided excellent customer service! They both went up and beyond to take care of my vehicle. I recommend their service center without hesitation. Quality work and very reasonable pricing compared to other Land Rover dealers in Florida. More

Service This place is amazing, you always feel like the dealership really cares about you. The service advisors are very knowledgeable. The loaner department This place is amazing, you always feel like the dealership really cares about you. The service advisors are very knowledgeable. The loaner department gets you in car and on your way quickly. My car came back clean and fixed. More

Really care about the client Every time I go into this place, I walk away feeling it's about making me happy. The store is so fun to go into, they really have done a nice job w Every time I go into this place, I walk away feeling it's about making me happy. The store is so fun to go into, they really have done a nice job with the property and the family of employees. More

Awesome customer service! This past Saturday I was out running errands. I parked at the local mall to finish up some shopping and as I was getting out of the car I heard a so This past Saturday I was out running errands. I parked at the local mall to finish up some shopping and as I was getting out of the car I heard a sound coming from the front driver side tire. This of course is never a good thing. I got back in my car and noticed the warning lights were on. There was also an indicator for the PSI that was showing 31 at the time. As I was contemplating what to do, I noticed the PSI falling rapidly. I decided to try to Drive my vehicle home. Once I got to the traffic light I noticed the PSI had fallen to 13. At this point I knew my car would never make it home in this condition so I decided to try to make it to the land rover dealership which is on my way home. I was now in an absolute panic. As I made a U-turn prior to pulling into the dealership the PSI was now at three. I pulled into the dealership not knowing if they were open or if anyone was there. I was planning on just leaving it there for the weekend and taking care of the situation on Monday. To my surprise as I parked my car in the customer service area I realized they were open! I opened my door to get out and noticed the tire was completely flat. I walked over to the only door that had someone sitting in the office. I walked in and told the assistant service manager Michael Cabrera that I had a problem. I was never so relieved to see someone and for them to tell me that they could fix it. Michael got the necessary information off of my car, checked that they had my particular tire in stock, and then told me they indeed had my tire in stock and that they can fix it right then and there. I was completely blown away! Michael told me to go have a cup of coffee, to sit down and relax, and he would have it fixed. I arrived at the dealership at 1:30 and they close at 2:00. This apparently was not a big deal for them at all. They never even mentioned what time they closed I just noticed it on the door. A around 2:15 my brand-new tire was on and completely fixed. I was now on my way home. I was so grateful to Michael and Frankie for taking care of what was a really bad situation for me. They were absolutely awesome! I've had many many cars in my life and never have I had such exceptional customer service at a dealership! I truly appreciate all that you did for me that day. More

Consistently great service I have used this dealer since we purchased the Landrover, they have always looked after us and particularly Sergio in the service department!! I would I have used this dealer since we purchased the Landrover, they have always looked after us and particularly Sergio in the service department!! I would recommend this dealer to anyone looking for great service. More

Edens review Always friendly and courteous! I'm very thankful to see Sergio :-) you always do a wonderful job supplying me with a loan or what I need one! Always friendly and courteous! I'm very thankful to see Sergio :-) you always do a wonderful job supplying me with a loan or what I need one! More

Sergio's the best! Sergio is great....works with us to get the parts before we bring in the car, makes sure we're happy with our loaner, makes sure the problem is solved Sergio is great....works with us to get the parts before we bring in the car, makes sure we're happy with our loaner, makes sure the problem is solved and always asking how to help or do more. The best! More