Jaguar - Land Rover Naples - Naples Luxury Imports - Service Center

Above And Beyond I bought a certified 2013 Jaguar XJ from another authorized Jaguar dealer that was out of the area. During the 300 mile drive back to naples I discove I bought a certified 2013 Jaguar XJ from another authorized Jaguar dealer that was out of the area. During the 300 mile drive back to naples I discovered several items that were missed during the selling dealers pre certification inspection. The most troubling of the issues was rust on the sunroof frame. A friend of mine who services his Jaguar at Naples Jaguar introduced me to Craig the servide manager who treated me as if I had bought the car from them. Craig contacted the Jaguar regional manager and the selling dealership and worked diligently to get all of the repairs covered even though they were non covered warranty items. All told the repairs exceeded $7000. In addition to the items I discovered the service deptment found an oil pan leak I didn't know about and covered that also. Throughout the proccess my service advisor Sergio kept me well informed of the progress. I can't thank Naples Jaguar enough. This was truly an above and beyond experience!! More

Very Professional Customer service was very professional and everything was completed in a timely manner. The only negative comment I have is after receiving my vehicl Customer service was very professional and everything was completed in a timely manner. The only negative comment I have is after receiving my vehicle there were numerous grease marks left on the interior from the technicians hands. This should not happen. More

Very Good Because the Service Advisor was excellent and very professional, everything was taken care of in one visit. Overall the service was very good and noth Because the Service Advisor was excellent and very professional, everything was taken care of in one visit. Overall the service was very good and nothing more to be said More

2nd year service Excellent service was completed along with loaner exchange. Everything was done with no hassle. Michael was very detailed and all communicated issues Excellent service was completed along with loaner exchange. Everything was done with no hassle. Michael was very detailed and all communicated issues were addressed. Very professional. More

Flooded Rover I love this dealership! They fixed our flooded car. This car is 7 years old with 100000 miles and it flooded. They took the carpet and padding out dri I love this dealership! They fixed our flooded car. This car is 7 years old with 100000 miles and it flooded. They took the carpet and padding out dried out the interior put it back together and not even a hint it was ever wet. They really did the job quickly and I was informed what happened and what was the proper fix. More

Best customer service ever! I have ALWAYS been treated like royalty when I bring my car in for any reason. I am met promptly by my service advisor, David Ross, and given a loaner I have ALWAYS been treated like royalty when I bring my car in for any reason. I am met promptly by my service advisor, David Ross, and given a loaner car for the duration of my repairs. David keeps me well informed on the status of my repair at all times. Could not ask for better customer anywhere!! More

Airbag replacement The entire service team couldn't have been nicer to work with. Everything was completed in a timely and professional manner. I am totally satisfied. The entire service team couldn't have been nicer to work with. Everything was completed in a timely and professional manner. I am totally satisfied. More

Above and beyond First class service. David Ross goes above and beyond. Service was performed in a timely fashion and he is great a chance can change communicating. M First class service. David Ross goes above and beyond. Service was performed in a timely fashion and he is great a chance can change communicating. My LR4 has over 100k miles on it and when i got it back it seemed brand new! More

Exceptiona Service as usual! Any time I need anything I can always count on the Jaguar service team led by Rastislav Havlik to get the job done and to get the job done right. Any time I need anything I can always count on the Jaguar service team led by Rastislav Havlik to get the job done and to get the job done right. More

Excellent as usual I have complete confidence in the way I am treated at the service department and will always have my Jaguar serviced at your dealership. I wish the I have complete confidence in the way I am treated at the service department and will always have my Jaguar serviced at your dealership. I wish the XK convertible was still in the new car lineup, as I would very likely trade into a new XK in the future. More