Jaguar - Land Rover Naples - Naples Luxury Imports - Service Center

Diagnosis and repair My Jaguar XL's problem was quickly diagnosed and the repair for same was performed in a timely and highly professional manner. No reoccurrence since My Jaguar XL's problem was quickly diagnosed and the repair for same was performed in a timely and highly professional manner. No reoccurrence since that time. More

Failed to perform I want to put a hitch on my rr. Dealership didn’t have parts so ordered. Set appointment 2 weeks out for install. Appointment was 11. Showed up a I want to put a hitch on my rr. Dealership didn’t have parts so ordered. Set appointment 2 weeks out for install. Appointment was 11. Showed up at 9 to ensure they would have enough time to finish. Told it would be done around 4. Given a Toyota Camry from enterprise as the loaners were spoken for. At 3:45 got a call that they had not started yet. “Got backed up”. Since it is a 6-7 hour job apparently they prioritized others for the entire day. Also assume that by noon would have known they weren’t going to get it done. No heads up. Wouldn’t be so bad but needed to pull boat for thanksgiving weekend. Now have to rent a truck. Also asked them to reprogram key that wasn’t working. Didn’t get to that either (think that is like a 10 min job) At 3:45 told to come in 1/2 hour to pick up car so that it would be ready. (Not fixed just ready). Showed up at 4:15. Told paperwork not done. Got car at 4:48. Wasted an entire day. Not sure what the point of making an appointment is. More

Another nail in a tire In Naples, FL, there is construction everywhere I drive, and inevitably I get a carpenter's long screw or nail in a tire. Naples Luxury Imports was a In Naples, FL, there is construction everywhere I drive, and inevitably I get a carpenter's long screw or nail in a tire. Naples Luxury Imports was able to save my tire this time, so I didn't have to get a new one. Thank you! More

Exceptional Service All my needs were taken care of. I also consider all who work at Naples Luxury Imports family. I have all my vehicle needs taken care of there. Bes All my needs were taken care of. I also consider all who work at Naples Luxury Imports family. I have all my vehicle needs taken care of there. Best! More

Tyler is very knowledgeable and a great teacher! Following my great sales/purchase experience with Austin, I worked with Tyler Mastaglio yesterday to get better acquainted with my new Range Rover. He Following my great sales/purchase experience with Austin, I worked with Tyler Mastaglio yesterday to get better acquainted with my new Range Rover. He was very knowledgeable and able to pass along a lot of information and explanations in an efficient and timely fashion. We spend a lot of time on the infotainments aspects of the vehicle and tips will be very helpful as learn to fully use the creature comforts in the Rover. I would encourage everyone that has the opportunity to spend time with him to take the opportunity. You will not regret it! More

recall problem, fixed as promised. everything went as planned. As it was a recall on the air bag there was no charge, a very nice loaner was provided while car was being serviced. everything went as planned. As it was a recall on the air bag there was no charge, a very nice loaner was provided while car was being serviced. More

David Ross is a tremendous asset to this dealership Over the course of the past 25 years I have in succession owned one discovery and then four range rovers. Throughout the past 10 years or so David Ros Over the course of the past 25 years I have in succession owned one discovery and then four range rovers. Throughout the past 10 years or so David Ross has been the person I contact when needing service. His knowledge, attention to detail and friendly manner are exceptional. More