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Jaguar - Land Rover Naples - Naples Luxury Imports - Service Center

Naples, FL

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326 Reviews

326 Reviews of Jaguar - Land Rover Naples - Naples Luxury Imports - Service Center

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September 17, 2019

Excellent Customer Service Jennifer Mickey is my new sales manager. She is excellent to work with. Takes the time to explain issues. Very prompt and responsive to concerns. More

by Jeff99
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Austin Bending
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Mickey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lynn Henkel
September 14, 2019

Unsurpassed customer service I purchased my car a year ago. The dealership, the service Dept and staff are exceptional. The level of professionalism and courtesy are why I continu More

by Melsjag
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Cabrera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jacob Agin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jessica Jay at service desk
August 26, 2019

Great service Friendly and professional service. Michael Cabrera is a pleasure to deal with. Michael had my car serviced right away. I was very happy with the quali More

by Walter C
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Cabrera
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 25, 2019

Car runs beautifully \ David Ross has given me exceptional patience, and detail as to the individual costs, prior to consenting for the procedures/costs. I so appreciate More

by World's child
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lynn Henkel, David Ross
August 09, 2019

Professionals at Jaguar Naples The work done on my Jag was top-notch as always. The gentlemen who worked on my car were very thorough. Exceptional is the word for Jaguar Naples! More

by Cathy M.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Cabrera
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 09, 2019

routine maintenance Jennifer my Service Rep was excellent. She was new to me, very friendly, knowledgeable and helpful. Worked out perfect. I would bring my car back he More

by DrK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer Mickey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 06, 2019 -

Jaguar - Land Rover Naples - Naples Luxury Imports responded

Hello, Thank you for your kind review of Jennifer. We agree that she is a great asset to the team and we are lucky to have her. Please know that we offer pick-up and delivery for service as well so if you are closer to Fort Myers we will always go out of the way to make it convenient for you to service with us! We look forward to having you back in the future. Enjoy your Jaguar! Respectfully, Jaguar Land Rover Naples

June 01, 2019

F Type repair Craig Lumia and his team made our service experience nothing short of perfect. Cannot say enough about their attention to detail. Best dealership we’ More

by Loyal XF owner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Lumia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 07, 2019 -

Jaguar - Land Rover Naples - Naples Luxury Imports responded

Hello! Thank you very much for your review. We are pleased to hear you had a great experience with our service department. We would have to agree that Craig and his team truly go above and beyond! We appreciate your kind comments and welcome you back anytime you have any questions or need anything in the future. We are always here to help! Respectfully, Jaguar Land Rover Naples

May 25, 2019

There was practically no wait I went in for coolant and they went ahead and did my tune up, and washed my car.. awesome , very happy customer 😃 I was even able to get a rental rig More

by Norma Garcia 55
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rasti Havlik
Jun 07, 2019 -

Jaguar - Land Rover Naples - Naples Luxury Imports responded

Hi Norma, Thank you so much for this review! We are so glad that you had a pleasant experience with us, we always strive to have everything in the service department run as smoothly as possible! Enjoy your vehicle and do not hesitate to reach out should you ever need anything in the future. Respectfully, Jaguar Land Rover Naples

May 15, 2019

Another Great Experience After a cordial phone call with Michael Cabrera, our service Advisor, we took our F-pace back to the dealership for some repairs. One more time, it ha More

by dedemf
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Michael Cabrera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 07, 2019 -

Jaguar - Land Rover Naples - Naples Luxury Imports responded

Hello! Thank you so much for this pleasant review. We are pleased to hear that you had a great experience with Michael and that he is very professional and courteous. We would have to agree that he is great at what he does! Please enjoy your F-PACE and do not hesitate to reach out to us if you ever need anything in the future. We are here to help! Respectfully, Jaguar Land Rover Naples

May 10, 2019

Excellent service The service was performed on time and Dave was cordial and took care of transportation for me back to my home. My car was cleaned and serviced as exp More

by Hangar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Ross
Jun 07, 2019 -

Jaguar - Land Rover Naples - Naples Luxury Imports responded

Thank you for this kind review! We are pleased that you had a great experience with David. Please do not hesitate to contact us should you ever need anything in the future! Respectfully, Jaguar Land Rover Naples

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