Jaguar Land Rover Minneapolis - Service Center

First off, I would like to say that I have worked with Adam for 3+ years and he has been a pleasure to work with for the entire time. He is always very courteous and is quick to explain my options and pr Adam for 3+ years and he has been a pleasure to work with for the entire time. He is always very courteous and is quick to explain my options and pricing along with his recommendations. Great customer service. The same cannot be said for the quality of work with my most recent visit. My LR3 has recently had some issues starting and so I brought it in to see if they could diagnose the issue. My first trip in they did some diagnostics and couldn't really find anything, they thought it might be the fuel pump but they advised me to see if the issue corrected itself as a new fuel pump was going to be $1200, which I appreciated as I didn't want to spend $1200 if they couldn't pinpoint it for sure. However, not long after I got the LR3 back the issue persisted and this time was so bad that I couldn't get it started at all and I had to have it towed in. This time they assured me that it was the fuel pump. I spent $1200 on the new fuel pump and picked up the LR3 feeling confident that the problem was solved. Unfortunately, the next morning after I got it back from the shop the same thing happened and the car had issues starting. I finally got it started and brought it in for a 3rd time with the same issue. This time, it took awhile for the car to act up for them but finally after it did they told me that they thought the issue has to do with a faulty sensor, another $280 fix. So they replaced the sensor and I just picked up the LR3 again and after two starts we are so far so good. I can't help but wonder though if the $1200 fuel was never the issue in the first place...hmmm? Hopefully, they finally corrected the issue...we will see. To be fair, this is my first complaint in 6+ years with Land Rover Minneapolis but 3 weeks later and almost $2000 worth of diagnostics, labor, and parts I'm getting a little frustrated with them and the car. More

Excellent service, very friendly, didn't have to wait long at all. Love that you have WIFI. I was still able to work on my laptop while my truck was serviced. Nick listened to my concerns and addresse long at all. Love that you have WIFI. I was still able to work on my laptop while my truck was serviced. Nick listened to my concerns and addressed them immediately offering additional customer service if my problems still persisted. The pricing is a little on the higher side but considering the good service provided it was worth it. I have and will continue to recommend owning a Land Rover. I will never drive another car! I love my Range! I will definitely be back in a couple years to upgrade it! Thanks! More