Jaguar Land Rover Minneapolis - Service Center

As always, Mark did my oil change and provided valuable feedback in terms of me maintaining my car. E.g. my arm rest and engine info. feedback in terms of me maintaining my car. E.g. my arm rest and engine info. More

Brought vehicle in for tire changeover and standard service. I also suggested a fuel induction services, and two other minor service items. Service advisor Henre contacted me and explained that he di service. I also suggested a fuel induction services, and two other minor service items. Service advisor Henre contacted me and explained that he did not think I needed the induction service yet, saving me money. He also got my minior repairs done almost for free. All this with a free 2014 loaner! More

Any time I bring in my Range Rover it comes out with a new problem. Mechanics don't seem to know what they are doing. Cost is always exorbitant. Customer service is worst I have ever encountered. Once new problem. Mechanics don't seem to know what they are doing. Cost is always exorbitant. Customer service is worst I have ever encountered. Once I had break problems and had to bring it back no less than 5 times. I have several friends who have had similar problems and think this place has the worst customer service of any company in the Twin Cities. More

I love Minneapolis Land Rover! All of the staff are great--from the receptionist, sales team, service team...EVERYONE! I will definitely recommend MLR to friends and family! great--from the receptionist, sales team, service team...EVERYONE! I will definitely recommend MLR to friends and family! More

This is a professionally run dealership and service facility. Everything about the service is top notch, including the coffee and snacks. From the courteous and friendly staff to the pleasant and cle facility. Everything about the service is top notch, including the coffee and snacks. From the courteous and friendly staff to the pleasant and clean environment, my service needs were taken care of promptly. The service agent, Henre arranged for me to have a loaner vehicle while my car was being serviced. The needed service was performed as agreed upon and the final price ended up being less than the original estimate, which was a pleasant surprise! This is truly a first rate outfit and I would recommend them to anyone without hesitation. More

Henre continues to provide me with excellent service. He goes out of his way to ensure all items are captured and takes the time to explain everything to me. goes out of his way to ensure all items are captured and takes the time to explain everything to me. More

This was my first trip to this dealership, and I was impressed! Thank you for carefully explaining what service my vehicle needed, and when to schedule any follow up work. I will be back, thank you! impressed! Thank you for carefully explaining what service my vehicle needed, and when to schedule any follow up work. I will be back, thank you! More

Our experience at the dealership was very good as usual. The amenities such as shuttle service, coffee etc. are remarkable. Our complaint for this time was their response time to phone calls. We were ha The amenities such as shuttle service, coffee etc. are remarkable. Our complaint for this time was their response time to phone calls. We were having overheating problems & wanted to know if it was safe to drive it to the dealership from our home. We made four phone calls to Henre over a full day before we were able to talk to him. He never returned the 3 calls we made with messages left. He was very pleasant as usual when we arrived at the dealership. The price is usually $1,000 when ever we go for service. I guess that is what you get with a luxury car. More

Service department should study high end service more - when I pull into the garage the greeter does not open the door for me - a small gesture but something I expect when experiencing a luxury brand. For when I pull into the garage the greeter does not open the door for me - a small gesture but something I expect when experiencing a luxury brand. For this type of vehicle - the service should be top notch. Also my interior did not appear to have been vacuumed out as they indicated. I will give a nod to Jerome, who is always very helpful but the more junior staff need to be managed and trained better. More

Today was my first visit to Jaguar Land Rover and I had a great experience with the service team! They got me in right away and got me back on the road before I could even complete a conversation I was havi great experience with the service team! They got me in right away and got me back on the road before I could even complete a conversation I was having with the very friendly staff! More