Jaguar Land Rover Minneapolis - Service Center

Regaining My Confidence I own two Land Rovers: a 2005, LR3; and a 2014 LR2. I had a problem with the Luther Auto Glass vendor which (accordiing to me) resulted in a few e I own two Land Rovers: a 2005, LR3; and a 2014 LR2. I had a problem with the Luther Auto Glass vendor which (accordiing to me) resulted in a few electrical problems in the LR3. My confidence in Land Rover was beginning to be shaken as repair visits and bills began to add up. During this time, however, Nick kept his composure and worked with me through all of the problems . Adam was also there to help on more than one occasion. I am not always the easiest customer, but the guys kept cool and really came through. On my last visit, Nick worked to analyze and remedy all of my remaining problems. The LR3 (one of my favorite cars ever) is now working perfectly. I have the LR2 in for its one-year maintenance check up, and I anticipate writing another perfect review of NIck tomorrow. I cannot describe how happy I am that Land Rover delt with this situation responsibly, and I cannot say how pleased I am with Nick's service. Adam and the rest of the staff are great, too. More

Friendly & professional service. We had our 2004 Jaguar X Type in for an oil change & to replace a license plate bracket. We also had them look at a paint transfer spot on the back d We had our 2004 Jaguar X Type in for an oil change & to replace a license plate bracket. We also had them look at a paint transfer spot on the back door. We also got a ride to & from a local restaurant by Jerome. He is also a real gem. Henre is a very courteous & friendly service advisor. More

excellent as usual Adam was very helpful as always. he is the best!!!! This dealership always gives the best sales and service and would not buy any other vehicle but a Adam was very helpful as always. he is the best!!!! This dealership always gives the best sales and service and would not buy any other vehicle but a Range Rover. William Wagner MD More

100k Service for my 08' Full Size Range I have had my land rovers serviced here for many years (I've got my first range at 16 and am now 28), and wouldn't go anywhere else for service. They I have had my land rovers serviced here for many years (I've got my first range at 16 and am now 28), and wouldn't go anywhere else for service. They are great at what they do, and highly knowledgeable. There have never been any surprises when I show up to pay my bill, everything is explained ahead of time. I trust the service advisors and techs. This dealership's service level is one of the main reasons I have continued to buy rovers. More

Service you would expect for buying an expensive car. Service was great. Team treated you like first class. Adam is great. All of that was fine. Not to sound cheap, but my issue here is that they totally Service was great. Team treated you like first class. Adam is great. All of that was fine. Not to sound cheap, but my issue here is that they totally take advantage of you on the pricing of their services. I'm a doctor, and based on my calculations, it looks like their hourly service rate is above my hourly rate! I'd do the work myself but: A) I don't know how to source the parts, and B) I'm certain this would void any warranty I have left on the car. Just because we can afford a luxury car doesn't mean we are naive. Quite the opposite, actually. I know when I'm getting ripped off, and I don't appreciate it. The only thing holding me back from taking by business elsewhere is a perceived lack of options. More

Range Rover Sport This was only my second time to bring my car in for service. I could not have asked for a more pleasant experience. The office was very busy but I fel This was only my second time to bring my car in for service. I could not have asked for a more pleasant experience. The office was very busy but I felt like Adam did everything possible to get my car in and to get me in a loaner within ten minutes. I had planned to stay and wait even though it was going to be a few hours. He insisted I take one of the stylish loaners and come back in the morning. My car was done at the exact time he said it would be. I always dread these kind of appointments, but this went off without a hitch. Fondly, Julie Frandsen More

Range Rover service Our battery stopped holding a charge ... Land Rover sent roadside service twice to start car then quickly switched out old battery for a new one ... A Our battery stopped holding a charge ... Land Rover sent roadside service twice to start car then quickly switched out old battery for a new one ... All great! More

World class service Went in for what I will call a minor issue (backup camera not working anymore - inconvenient but not a safety issue). The appointment was setup for th Went in for what I will call a minor issue (backup camera not working anymore - inconvenient but not a safety issue). The appointment was setup for the day I called. Issue was diagnosed in one hour and explained to me in details but the part was not in stock so I was given a loan car for a day. My car was in warranty so the part was replaced at no cost. The facility looks great, nice waiting area and friendly service. On a side note, I love those vintage Jaguar cars in the service area. More

Service was good and friendly In for a fault light in cold weather, got me into a loaner with no problems and right out to work. The problem was difficult to diagnose and they kept In for a fault light in cold weather, got me into a loaner with no problems and right out to work. The problem was difficult to diagnose and they kept me up to date as things went on. Good experience overall and the only choice in the Twin Cities for Jaguar so they almost don't have to be as good as they are. More

Excellent rating of this dealership until yesterday Brought my 2005 Land Rover LR3 in for service yesterday as it was sluggish and the reduced engine performance indicator kept coming on as the car woul Brought my 2005 Land Rover LR3 in for service yesterday as it was sluggish and the reduced engine performance indicator kept coming on as the car would run at hotter temperatures and very sluggish in first gear. Service Department diagnosed it as needing a new Thermostat and a new O2 sensor. Had these replaced and paid $730 for the repair. Drove home with no problems. Drove the car into work this morning and reduced engine performance light came on immediately, engine was starting to over heat again and very sluggish. Went straight to the dealership. Adam at Land Rover Customer service department immediately got me into a loaner as they will examine my car again to try and figure out what the problem is. I have always been exceptionally happy with Land Rover Minneapolis as a long time customer but I can't understand why they did not perform more of a thorough evaluation of the problems the first time I brought my car in instead of me having to bring my car back the very next day for the same problem that was supposed to be fixed by the replacement of the thermostat and O2 sensor. I realize that everyone can make a mistake but the Service Technician who worked on my vehicle needs to be more attentive or perhaps need more training to make sure the work that is performed truly fixes the problem the first time. I still think Land Rover Minneapolis is a very good dealership but disappointed that they could not find the problem with my vehicle the first time. More