Jaguar Land Rover Minneapolis - Service Center

Rover 2 Year Maintenance Great Work/Experience. As good as it gets at an auto dealership. 1. They were ready for me at my appointment time. 2. My loaner was ready, clea Great Work/Experience. As good as it gets at an auto dealership. 1. They were ready for me at my appointment time. 2. My loaner was ready, clean, and cost $0.00. 3. My Rover was washed when I picked it up. 4. My Rover was done early. Best service dept in the Twin Cities (I have an G550, X5, and Rover) and ** by far ** the best food/drink for customers in the waiting department. More

Great service experience Brought the car in for a recall and Jerome did a great job of getting it through the process faster than what was originally estimated.. Great job - Brought the car in for a recall and Jerome did a great job of getting it through the process faster than what was originally estimated.. Great job - Thank you More

online service schedule appointment The online site for scheduling maintenance work is pretty convenient. When I arrived for my appointment 5 minutes early I was fretted by a friendly re The online site for scheduling maintenance work is pretty convenient. When I arrived for my appointment 5 minutes early I was fretted by a friendly representative. He escorted me to the waiting area and explained the gentleman handling the paper work for me was with a customer and would be right with me. The wait was not long and the next representative was also friendly. After going over my concerns with the vehicle, I was told there would not be enough time to service all that may need to be done as I was due for a 60,000 mile maintenance repair service. I only scheduled coolant service and oil change. I was told they would give me recommendations once vehicle was looked over. Once my vehicle was ready, the friendly cashier came to get me. My only dissatisfaction is no one personally explained the recommendations. I did find them in small print on the receipt. I would've rated it ca 3.5, but there is no option so I rated a 3 due to cost and neglect of personal recommendations. More

Faith has been restored I purchased my Jaguar from Milan in sales and since then had a few problems. Nothing that was UN-fixable. i have purchased cars in the past that I hav I purchased my Jaguar from Milan in sales and since then had a few problems. Nothing that was UN-fixable. i have purchased cars in the past that I have had warranties on a much less of a car. Every time I ever had a problem at any other dealership I was just stunned by the was they can word things into a warranty to gouge money from a customer. I thought this until I met Steve the Service Mgr at Jaguar and Range rover dealership in Mpls. He many time went out of his way for my car to be done right and fully covered under the Warranty. He was told that a certain part was NOT covered and it would cost me $900 to fix. Steve made a case to the Warranty Company to that this particular part was made out of the same materials that other covered parts were made out of and should be covered. Steve made the case clear,educated the warranty people and had my car covered 100%. He could have only had done this with KNOWING his job. The fact that he went the extra mile and researched this to save me $900 was outstanding and truly made my day. He has single handedly built must trust and restored my faith that there are still good people out there. Sincerely Brad Kohler More

Land Rover Service The team at Land Rover has been exceptional over the years. We have dealt with nearly all the service managers and Jerome Bauer has been one of the b The team at Land Rover has been exceptional over the years. We have dealt with nearly all the service managers and Jerome Bauer has been one of the best. Since we live a fair distance away, he always makes sure that all of our service needs can be taken care of in the least amount of time and preferably on Saturdays when possible. Keep up the outstanding work! More

Long-term service consistency! I've had four Jaguars over the decades and this dealer has been consistently outstanding both in sales and service. Treat you like a neighbor and a f I've had four Jaguars over the decades and this dealer has been consistently outstanding both in sales and service. Treat you like a neighbor and a friend. I know many employees over the years including Theresa, Steve, Mark, "Q" and others and they are very trustworthy and stand behind their statements and products. As they say in hockey" Top Shelf" company. I've recommended them to many others over the years as I would to you. Miles Cohen, Attorney [ Ret. ] More

They keep it Shiny! I brought My Range in for her first service. Oil change, rotations and updates were performed. The work was done in a reasonable time and done accordi I brought My Range in for her first service. Oil change, rotations and updates were performed. The work was done in a reasonable time and done accordingly. They detailed My truck inside and out. She looks like new again! Adam kept me informed the entire time and he was so attentive. Excellent service and great customer relations. Thank you for another great experience. More

Unfortunate I've had a number of car repairs performed at this facility over the years. The trend is that the quality of the services is trending downward while I've had a number of car repairs performed at this facility over the years. The trend is that the quality of the services is trending downward while the cost of the services is trending upward. I would go somewhere else for any repair that can be performed at another repair facility. But some repairs really can only be done at the Jaguar Dealership (hence they've got you over a barrel and they will hammer you any chance that they get). More

Wonderful experience Henre Rajtar was my customer service person and made things very easy. He was very detailed, patient, gave good advice and a wonderful person. Every Henre Rajtar was my customer service person and made things very easy. He was very detailed, patient, gave good advice and a wonderful person. Everyone at the dealership seemed extremely friendly and the place was very clean. Thank you for making it easy! Kelly D More

Jerome is great. Always pleased overall Great customer service. Trustworthy feeling, and good vibe from all staff. Happy with work performed on vehicle. Jerome is always on point and willing Great customer service. Trustworthy feeling, and good vibe from all staff. Happy with work performed on vehicle. Jerome is always on point and willing to help or offer good advice. More