Jaguar Land Rover Minneapolis - Service Center

Great customer service Excellent and efficient service. Prompt follow up and communication. Eveything done on a timely basis. Loaner car was available upon arrival and ve Excellent and efficient service. Prompt follow up and communication. Eveything done on a timely basis. Loaner car was available upon arrival and very comfortable. Beautiful facility with very nice waiting areas. Great staff. More

Great service as usual but Excellent service as usual, however, get your poor service writers a good computer system. It's shocking to me they are still writing up things by ha Excellent service as usual, however, get your poor service writers a good computer system. It's shocking to me they are still writing up things by hand. Not only does it slow down the check in process, it isn't in line with the high end products and service provided by Jaguar and Land Rover. More

Fantastic service and flexibility First off there was no judgement of why I brought my Range Rover in for service which I was quite embarrassed about....so much so that I am not going First off there was no judgement of why I brought my Range Rover in for service which I was quite embarrassed about....so much so that I am not going to say what it was. Anyways, they got the work done in a timely fashion and my vehicle was ready to be picked up later that day. Unfortunately we had a family medical emergency and wasn't able to pick it up until a week later. Everyone(from the service professionals, receptionist, and cashier) was very accommodating with this and had everything ready for me when I was finally able to pick it up. They even had it washed for me a second time on that day. More

Excellent personnel and follow-through The staff is extremely friendly and professional and Jerome in particular is very thorough and personable. Though the specific problem was not resolve The staff is extremely friendly and professional and Jerome in particular is very thorough and personable. Though the specific problem was not resolved immediately, the communication and planning was excellent. More

Excellent Service Land Rover Minneapolis has always provided me with great service and today's visit was exceptional as usual. They fixed everything that I asked for a Land Rover Minneapolis has always provided me with great service and today's visit was exceptional as usual. They fixed everything that I asked for and the bill ended up being 1/3 of what I expected. This service department is the reason I will make my next purchase another Land Rover. More

They all know me so it's like personalized car care. Today was not expensive other repairs have been, but they always communicate well and help out when ever possible. I will recommend this dealership to Today was not expensive other repairs have been, but they always communicate well and help out when ever possible. I will recommend this dealership to everyone who's interested in the same type of relationship with there sales people to service and mechanics. The team is very good to myself and husband.I will always be loyal to people who treat me right!! Warm wishes and Thanks for all the hard work everyone does at Jaguar Land Rover Minneapolis. More

Great service Had a great experience with Ryan at the dealership - he was clear and prompt and true to his word during the service process - he really took care of Had a great experience with Ryan at the dealership - he was clear and prompt and true to his word during the service process - he really took care of the situation for me. More

Negative attitudes and poor communication This isn't sour grapes - I have enjoyed this dealership and their service department for several years and rated them highly in the past. More recent This isn't sour grapes - I have enjoyed this dealership and their service department for several years and rated them highly in the past. More recently their ability to get back to you and the general attitudes of their employees has continued to slip. while getting service this week I needed to leave 5 voicemails over three days to get a response from the service department. It is almost impossible to get someone to answer their phone directly and their desire and willingness to help has fallen off over the past 18-24 months. I am not a frequent user and rarely complain but this group is heading off in the wrong direction and no one seems to care. More

Service excellence As always, Adam Nelson and his service crew demonstrate why they are the best in the Twin Cities. Prompt, courteous, and "old school" dependency. Woul As always, Adam Nelson and his service crew demonstrate why they are the best in the Twin Cities. Prompt, courteous, and "old school" dependency. Would not have any other vehicle except Range Rover, just based upon the great team Adam has assembled. Thanks as always William Wagner MD More

Always top notch customer service. I've had my vehicle for nearly ten years and have always had top notch service at the dealership service department. Never had a single issue or comp I've had my vehicle for nearly ten years and have always had top notch service at the dealership service department. Never had a single issue or complaint. I've never had a problem getting a loaner vehicle, and always been treated as though I was their most important customer. Great people to work with. Highly recommended. More