Jaguar Land Rover Minneapolis | Page 75

Our experience at the dealership was very good as usual. The amenities such as shuttle service, coffee etc. are remarkable. Our complaint for this time was their response time to phone calls. We were ha The amenities such as shuttle service, coffee etc. are remarkable. Our complaint for this time was their response time to phone calls. We were having overheating problems & wanted to know if it was safe to drive it to the dealership from our home. We made four phone calls to Henre over a full day before we were able to talk to him. He never returned the 3 calls we made with messages left. He was very pleasant as usual when we arrived at the dealership. The price is usually $1,000 when ever we go for service. I guess that is what you get with a luxury car. More

Service department should study high end service more - when I pull into the garage the greeter does not open the door for me - a small gesture but something I expect when experiencing a luxury brand. For when I pull into the garage the greeter does not open the door for me - a small gesture but something I expect when experiencing a luxury brand. For this type of vehicle - the service should be top notch. Also my interior did not appear to have been vacuumed out as they indicated. I will give a nod to Jerome, who is always very helpful but the more junior staff need to be managed and trained better. More

I stopped by to look at the new Jaguar F Type and ended up driving one home! It was a very smooth transaction with no pressure. I got what I wanted for my trade. The facility and people are fantastic. Greg up driving one home! It was a very smooth transaction with no pressure. I got what I wanted for my trade. The facility and people are fantastic. Greg, our sales guy, was great. More

Great group, worked well with us, would recommend to others. Troy worked hard and did his best by the customer, we will definately keep this dealership in mind on our next purchase. 100% satisfaction others. Troy worked hard and did his best by the customer, we will definately keep this dealership in mind on our next purchase. 100% satisfaction More

Today was my first visit to Jaguar Land Rover and I had a great experience with the service team! They got me in right away and got me back on the road before I could even complete a conversation I was havi great experience with the service team! They got me in right away and got me back on the road before I could even complete a conversation I was having with the very friendly staff! More

Discussed with me all items that they recommended to be repaired or replaced before doing the job. Very clean facility and very pleasant to deal with. repaired or replaced before doing the job. Very clean facility and very pleasant to deal with. More

My Service adviser has taken care of me sine i bought this car. he is the best of the best in customer service and thoroughness. he takes great care of me and my needs. this car. he is the best of the best in customer service and thoroughness. he takes great care of me and my needs. More

This is my 5th Land Rover (and I've had 3 Jaguars), and I have enjoyed all of the vehicles, as well as the sales and service experience... except for pricing. The petty haggling drives me crazy. Each and I have enjoyed all of the vehicles, as well as the sales and service experience... except for pricing. The petty haggling drives me crazy. Each year, the experience of trading in my old vehicle (which is meticulaously maintained by me, and by your dealership), is an unpleasant one. This year, i was told the following: a) Luther doesn't recognize the Blue Book and NADA "Excellent" rating as a possibility, on trade-ins. b) I must pay for all outstanding maintenance item (e.g. new tires, new brakes) before the trade-in price is established (i.e. no consideration for normal wear and tear... the vehicle must be brought up to what Blue Book and NADA define as "Excellent" before it is valued by Luther). c) When it's valued, I'm expected to accept the lowest amount in the mid-range of the average trade-in values decalred by Blue Book and NADA. d) The $2,000 discount that I used to enjoy as a repeat customer is no more. More

Purchased the vehicle at Land Rover and this recent service visit was just like every experience I've had with the dealership. Nothing but perfect! Everyone is helpful and happy. They keep you infor service visit was just like every experience I've had with the dealership. Nothing but perfect! Everyone is helpful and happy. They keep you informed along the way and help you if you need alternative transportation.. They are great! More

I described a shifting issue that happened on 2 occasions previously. The vehicle was brought in for inspection & I was very satisfied with the service given previously. The vehicle was brought in for inspection & I was very satisfied with the service given More