Jaguar Land Rover Minneapolis

Service you would expect for buying an expensive car. Service was great. Team treated you like first class. Adam is great. All of that was fine. Not to sound cheap, but my issue here is that they totally Service was great. Team treated you like first class. Adam is great. All of that was fine. Not to sound cheap, but my issue here is that they totally take advantage of you on the pricing of their services. I'm a doctor, and based on my calculations, it looks like their hourly service rate is above my hourly rate! I'd do the work myself but: A) I don't know how to source the parts, and B) I'm certain this would void any warranty I have left on the car. Just because we can afford a luxury car doesn't mean we are naive. Quite the opposite, actually. I know when I'm getting ripped off, and I don't appreciate it. The only thing holding me back from taking by business elsewhere is a perceived lack of options. More

Range Rover Sport This was only my second time to bring my car in for service. I could not have asked for a more pleasant experience. The office was very busy but I fel This was only my second time to bring my car in for service. I could not have asked for a more pleasant experience. The office was very busy but I felt like Adam did everything possible to get my car in and to get me in a loaner within ten minutes. I had planned to stay and wait even though it was going to be a few hours. He insisted I take one of the stylish loaners and come back in the morning. My car was done at the exact time he said it would be. I always dread these kind of appointments, but this went off without a hitch. Fondly, Julie Frandsen More

Great Service We have a 2014 Rover that has had several issues, but the quality of support and attention we have received from Jerome and Howard has been phenomenal We have a 2014 Rover that has had several issues, but the quality of support and attention we have received from Jerome and Howard has been phenomenal. Our situation is complicated by the fact that we live almost 4 hours from Land Rover Minneapolis. We are always treated with 5 start service and support. More

I had a great experience buying my 2014 Jaguar F-Type conert I live in Florida. Had purchased 2 other Jaguars from your dealership. I bought my 2014 F-Type while in Florida without having to return to Minnesot I live in Florida. Had purchased 2 other Jaguars from your dealership. I bought my 2014 F-Type while in Florida without having to return to Minnesota cold weather. Your sales & marketing employees were extremely helpful. Rolf Essmann & Quinton Ballard. They made everything work easy & seamlessly. They have arranged to have my Jaguar delivered to Florida & my trade in picked up in Florida. If I buy another Jaguar it will be from your dealership. Thanks John Seckinger Winter Haven, FL More

Range Rover service Our battery stopped holding a charge ... Land Rover sent roadside service twice to start car then quickly switched out old battery for a new one ... A Our battery stopped holding a charge ... Land Rover sent roadside service twice to start car then quickly switched out old battery for a new one ... All great! More

Great Experience with Used Range Rover Sport Purchase I bought a 2012 Range Rover Sport just last week. I came in to test drive a car of that model, but was planning to evaluate several other SUV's after I bought a 2012 Range Rover Sport just last week. I came in to test drive a car of that model, but was planning to evaluate several other SUV's after that test drive. I fell in love with the Sport. And the dealership, actually. In the time I spent waiting for my test drive, I got my boots shined by the the sweetest man who shines shoes there a portion of 3 days a week. Everyone I came in contact with was so nice, and seemed very genuine. I realized given my experience with my 6 year old Cayenne, I needed a CPO car. Therefore this dealership was my only in-state option to buy from. And they had about 1 model that worked for me. So, given this, they could have really taken a hard line with me. Instead it felt like a fair negotiation, and I was able to walk away feeling really great about my purchase, and every person I dealt with that day. I look forward to working with them to maintain this car, and to creating a long term relationship driving these beautiful cars! Ah yes, my sales person was Leo Starr, who also worked with my best friend several years ago on an LR2 purchase, and we have both had a great experience working with him, both for the purchase, and subsequent dealings! More

World class service Went in for what I will call a minor issue (backup camera not working anymore - inconvenient but not a safety issue). The appointment was setup for th Went in for what I will call a minor issue (backup camera not working anymore - inconvenient but not a safety issue). The appointment was setup for the day I called. Issue was diagnosed in one hour and explained to me in details but the part was not in stock so I was given a loan car for a day. My car was in warranty so the part was replaced at no cost. The facility looks great, nice waiting area and friendly service. On a side note, I love those vintage Jaguar cars in the service area. More

Service was good and friendly In for a fault light in cold weather, got me into a loaner with no problems and right out to work. The problem was difficult to diagnose and they kept In for a fault light in cold weather, got me into a loaner with no problems and right out to work. The problem was difficult to diagnose and they kept me up to date as things went on. Good experience overall and the only choice in the Twin Cities for Jaguar so they almost don't have to be as good as they are. More

Excellent rating of this dealership until yesterday Brought my 2005 Land Rover LR3 in for service yesterday as it was sluggish and the reduced engine performance indicator kept coming on as the car woul Brought my 2005 Land Rover LR3 in for service yesterday as it was sluggish and the reduced engine performance indicator kept coming on as the car would run at hotter temperatures and very sluggish in first gear. Service Department diagnosed it as needing a new Thermostat and a new O2 sensor. Had these replaced and paid $730 for the repair. Drove home with no problems. Drove the car into work this morning and reduced engine performance light came on immediately, engine was starting to over heat again and very sluggish. Went straight to the dealership. Adam at Land Rover Customer service department immediately got me into a loaner as they will examine my car again to try and figure out what the problem is. I have always been exceptionally happy with Land Rover Minneapolis as a long time customer but I can't understand why they did not perform more of a thorough evaluation of the problems the first time I brought my car in instead of me having to bring my car back the very next day for the same problem that was supposed to be fixed by the replacement of the thermostat and O2 sensor. I realize that everyone can make a mistake but the Service Technician who worked on my vehicle needs to be more attentive or perhaps need more training to make sure the work that is performed truly fixes the problem the first time. I still think Land Rover Minneapolis is a very good dealership but disappointed that they could not find the problem with my vehicle the first time. More

Regular service Always a good experience. Repair of door handle proved difficult due to spare parts not being readily available. Spare parts ordered and will be notif Always a good experience. Repair of door handle proved difficult due to spare parts not being readily available. Spare parts ordered and will be notified when available. More