Jaguar Land Rover Minneapolis

Purchase/Trade In of New Vehicle Excellent service and a very friendly dealership. I always had service done on my 2011 Jaguar there and they were so great all of the time that I dec Excellent service and a very friendly dealership. I always had service done on my 2011 Jaguar there and they were so great all of the time that I decided to trade in and buy a new vehicle at their dealership. Jason was exceptionally awesome! I will buy there again in a few years!! More

Easy, fast, friendly Great to work with and very responsive. No surprises or hard sells on services I didn't need. The facility itself was clean and spacious. Great to work with and very responsive. No surprises or hard sells on services I didn't need. The facility itself was clean and spacious. More

Easy and professional By far the easiest purchasing transaction ever. Being a luxury dealership, I expected a little bit of stuffiness, but was pleasantly surprised by the By far the easiest purchasing transaction ever. Being a luxury dealership, I expected a little bit of stuffiness, but was pleasantly surprised by the warmth and hospitality. More

Simply the best! I would fully recommend Luther Jaguar Land Rover. Their service department is above expectation. There is no upsell, no pressure. They take care o I would fully recommend Luther Jaguar Land Rover. Their service department is above expectation. There is no upsell, no pressure. They take care of what needs to be done and that's it! It is a welcome surprise after dealing with other upper end dealerships in the area! More

Excellent from start to finish! We had an awesome experience from the initial inquiry through the purchase. They catered to us from the start and worked around my schedule We live We had an awesome experience from the initial inquiry through the purchase. They catered to us from the start and worked around my schedule We live 2 hours away and everything went without a hitch. More

Service a Jaguar owner expects My long time service advisor, Henri, brought to my attention that I had two directional tires mounted backwards. He didn’t have to point that out to m My long time service advisor, Henri, brought to my attention that I had two directional tires mounted backwards. He didn’t have to point that out to me, but he did out of concern. Thanks for the heads up! More

Quick, courteous,service I was able to get my vehicle in for scheduled service the same day, and they finished the work in 1-1/2 hours, which was a full hour faster than estim I was able to get my vehicle in for scheduled service the same day, and they finished the work in 1-1/2 hours, which was a full hour faster than estimated. We had. just returned from a 2-week road trip, and the car was pretty dirty when I came in, but it was returned sparkling clean inside and out. More

Saving a Customer Jerome did a great job in what could have been a difficult situation. When the first solution did not fix the problem and there was cost of parts a Jerome did a great job in what could have been a difficult situation. When the first solution did not fix the problem and there was cost of parts and labor incurred and then more parts on labor on the actual solution Jerome worked with me on the cost and we found an acceptable compromise. Had he not done that I would no longer be a customer. He was also very good about giving me updates everyday and being proactive in that communication. I did not have to call once to check status because he had already called me in the am and updated me. I have not always had that experience.. More

Front end work Was able to get my vehicle in timely. Diagnosed the issues and were able to complete the work in the same day ahead of the time indicated. Was able to get my vehicle in timely. Diagnosed the issues and were able to complete the work in the same day ahead of the time indicated. More

Not the service I expected This is my first Range Rover. Prior to purchasing the RR I drove a Porsche and prior to that a Mercedes. I assumed that I would have equal service whe This is my first Range Rover. Prior to purchasing the RR I drove a Porsche and prior to that a Mercedes. I assumed that I would have equal service when buying a RR, but this is definitely not the case. My previous service was 100% top notch. I loved my previous dealers and sent MANY people in to buy from them. They greeted you before you even had the car turned off (whereas with Land Rover I had to go find someone both times I brought the car in). At Porsche/Mercedes they greeted you by name. They knew their clients and did anything they could to assure you felt like you bought more than just a car. The staff at Land Rover were “fine”. Nothing special. Did their job but that was about it someone needs to go to other luxury dealerships and see why it’s really supposed to be. So disappointed. The first thing I told my husband was that this service is night and day and I’ll most likely go back to a Porsche soon. More