Jaguar Land Rover Minneapolis

Professional Expertise and Accomodation We had been researching inventory online and knew Jaguar Land Rover Minneapolis had a few vehicles we were interested in. Even though the dealership We had been researching inventory online and knew Jaguar Land Rover Minneapolis had a few vehicles we were interested in. Even though the dealership was incredibly busy, many employees greeted us when we arrived and made sure we were receiving the attention we needed. Cory quickly rounded up the demos for us to drive, was very knowledgeable about the details we were interested in and kept our trade-in and buying process moving swiftly. We purchased a Discovery Sport and love it!! So glad we made the four hour trip from Sioux Falls. Everyone we encountered at the dealership made us feel welcome and they were all experts in their field. More

A woman of color I am a woman of color. I had questions on what I was being charged for, and I was talk down on like I was illiterate. I was never aware that I had any I am a woman of color. I had questions on what I was being charged for, and I was talk down on like I was illiterate. I was never aware that I had any charges when I was called about my vehicle. I believe they are not used to dealing with people of color and I had the worst customer service experience ever. My sister-in-law has also used their service in the past and had a few encounters with them as well. I truly believe this need to be addressed. Thanks again More

Annual service done promtly, but tried to stiff me on The annual service process is fairly smooth at Jaguar Land Rover Minneapolis, but if you are coming from out of town and have already let them know of The annual service process is fairly smooth at Jaguar Land Rover Minneapolis, but if you are coming from out of town and have already let them know of other issues a few weeks in advance, they still can't get parts same day to make repairs. A big negative I ran into that wasn't related to service, is that they didn't give me a referal credit for a referral my wife sent in December. They bought a 2018 Range Rover Sport HSE and told the salesman we referred them. We had done the same about 3 years ago and received a $1000 credit. I spoke to the sales manager and he collected all of the information from me, and said he would call me. He called the people to verify that they told the sales person we referred them. I did not receive a call from him, even though the referral had been verified. When I stopped back to pick up my Range Rover Sport HSE about 4 hours later, I asked the cashier to check on the credit. 10 minutes later I ran into the sales manager and he said he was working on it and needed a few minutes. 5 minutes later the same. 10 minutes later the cashier told me I received a $500 referral credit. By that time I just wanted to get out of there, so I didn't ask why it was only 1/2 the credit I received 3 years ago for a referral that bought an Evoque - which is less expensive. I feel like they tried to pull a fast one on me. More

Excellent Best sales experience I’ve ever had. Salesman, Jeremy was so knowledgeable and easygoing. Would recommend him to anyone. The car is so awesome. Love Best sales experience I’ve ever had. Salesman, Jeremy was so knowledgeable and easygoing. Would recommend him to anyone. The car is so awesome. Love it More

Exceptional service The service advisors have been outstanding, especially Ryan Schmitt. He and his colleagues go out of their way to make sure our service and recalls a The service advisors have been outstanding, especially Ryan Schmitt. He and his colleagues go out of their way to make sure our service and recalls are dealt with in a timely fashion since we live 90 miles away. Keep it up team! More

Great experience I bought a Jaguar XE 35t. I worked with Jason Hinchliff through the process. He's very knowledgeable on the car's technology and I received a fair p I bought a Jaguar XE 35t. I worked with Jason Hinchliff through the process. He's very knowledgeable on the car's technology and I received a fair price. Adam White in Finance was also great to work with. Will definitely consider them for my next vehicle purchase. More

Good Dealership / Lease Issue The dealership is great. Salesperson was fantastic and very professional. I did have an issue with my lease. I found the process of establishing a The dealership is great. Salesperson was fantastic and very professional. I did have an issue with my lease. I found the process of establishing a lease at the dealership to be very confusing and not straightforward . Everything else about the dealership was fantastic. Great customer service. More

Excellent service I bought a new, full size Range Rover in February and have only 1,000 miles on it. The electronics in the dash and navigation screen were malfunction I bought a new, full size Range Rover in February and have only 1,000 miles on it. The electronics in the dash and navigation screen were malfunctioning seriously and I was not a happy camper. I called the dealer and they said bring it in right away. They were helpful, got me into a loaner car quickly, the head of service (Floyd) was respectful and understanding, and the department kept me apprised of the status of the repairs over the next two days. I got the car back on time and all seems to be fixed. More

Fantastic experience!! I am extremely happy with not only with knowledge of Milan on the cars but his ability to execute on getting me a the car I wanted so quickly - he wa I am extremely happy with not only with knowledge of Milan on the cars but his ability to execute on getting me a the car I wanted so quickly - he was efficient professional and I couldn’t be happier. Further the finance department made it a seamless transaction The intro to the vehicle by Dan was fantastic and knowledgeable and extremely helpful. More

2018 Range Rover Autobiography Excellent service. Repeat purchase on custom ordered 2018 Range Rover Autobiography. Regular follow up before vehicle arrived. Theresa coordinated hav Excellent service. Repeat purchase on custom ordered 2018 Range Rover Autobiography. Regular follow up before vehicle arrived. Theresa coordinated having all things requested done for pick up. More