Jaguar Land Rover Minneapolis

Built a new Range Rover sport that was fairly customized. Maggie S. did a fantastic job hunting down all my requests and guiding me through the process. Highly recommend working with her!! Maggie S. did a fantastic job hunting down all my requests and guiding me through the process. Highly recommend working with her!! More

Started off great, then downhill from there. Purchased a used low mileage VW Passat TDI online found on cars.com. Sales rep Jon was great at first, accepted counter offer, etc. However, once Purchased a used low mileage VW Passat TDI online found on cars.com. Sales rep Jon was great at first, accepted counter offer, etc. However, once check was fed ex'd on 1/17 it was downhill quickly from there. I had to call on eve of 1/21 to see if they even received the check as I hadn't heard anything, and the response from Cory in the business office was "oh yeah, thanks". Then we decided to have the vehicle shipped on 1/18 instead of picking it up that weekend. I was told on 1/22 it would be shipped by the end of the week and then it was crickets. I got a "thank you" for your purchase via email a week after they received the check on 1/25. No personal call. I called on 1/31, 2/1, 2/2 for updates with no response. I left a VM with the manager on afternoon of 2/2 regarding lack of returned calls, and within an hour I was told via text, (no phone call), that the car would be shipped the next day. Car wasn't shipped till 2/7. Again this info given only via text. No info on carrier, eta, etc and when I inquired for information, no response. Next day carrier called 30 minutes before delivery. I just happened to be off that day. Otherwise whom knows how this would have worked. Started car and temp light was on and "Inspection Now!" warning displayed. Antifreeze was low, so I purchased antifreeze and filled it which took care of that and I went online and figured a way to turn Inspection Now light off. I never received any follow up on if we received the car, how we liked, it, etc. Other than that, I'm actually really happy with the car. However the communication or should I say lack of communication and follow up as well as the delay in receiving the vehicle made this experience lackluster to say the least. I actually at one point thought I might have been scammed. More

My wife and I had a very positive experience purchasing our new Defender from JLR MSP. We mainly dealt with Valerie and she was fantastic. We ordered our car so knew there would be a wait. Valerie was ver our new Defender from JLR MSP. We mainly dealt with Valerie and she was fantastic. We ordered our car so knew there would be a wait. Valerie was very proactive in keeping us up to date of the progress - from order acceptance to loading on a ship to arrival at the port etc. She is courteous, professional and seemed as genuinely excited as we were to get our car. Everyone we met at JLR helped make our experience (first Landrover vehicle) enjoyable. More

I had a great experience buying a used car from Jaguar Land Rover. From Quinton Ballard to the finance manager to the young lady who showed me the “bells and whistles” of my Evoque, I felt as if I was tr Land Rover. From Quinton Ballard to the finance manager to the young lady who showed me the “bells and whistles” of my Evoque, I felt as if I was treated with respect and concern. I would recommend this dealership to anyone who is looking for a great buying experience. More

I had a great experience here! They were friendly, courteous, and honest. I bought a certified preowned vehicle, and they went out of their way making sure everything was pristine, and up to date. And courteous, and honest. I bought a certified preowned vehicle, and they went out of their way making sure everything was pristine, and up to date. And the customer service just keeps going. They truly strive to create a life long relationship. More

This is the best dealership I have ever experienced so far! The whole staff were very friendly and welcoming. Jeremy and Jerry made the whole process so easy and seamless. They went above and beyond in ma far! The whole staff were very friendly and welcoming. Jeremy and Jerry made the whole process so easy and seamless. They went above and beyond in making sure I got the Range Rover I was interested in. More

Best dealership experience I’ve had thus far. Valerie was my salesperson and she was kind, helpful and never made me feel pressured. my salesperson and she was kind, helpful and never made me feel pressured. More

Eric is the guy who can put it all together! Timely, Responsive, Honest, Charismatic! All this at a very competitive price. Of the dealerships I have dealt with on trucks and equipment this past year I Responsive, Honest, Charismatic! All this at a very competitive price. Of the dealerships I have dealt with on trucks and equipment this past year I would say hands down Land Rover of Mpls. is the top by comparison. Even Jerry in the finance department has to be mentioned. I wanted to leave a good review for a job well done. I appreciate the fact no one mentioned a comp or coaching to leave a good review. Refreshing More

Wonderful experience! Dan was awesome and brought my future car to me at work to test drive. He also sped up the process so I could be on the road as soon as possible! Tim Cash also extremely helpful an future car to me at work to test drive. He also sped up the process so I could be on the road as soon as possible! Tim Cash also extremely helpful and made sure I understood the electronics in the vehicle and called to follow up on some questions I had. Overall highly recommend! Thanks guys! More