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Jaguar Land Rover Manhattan

New York, NY

4.9
73 Reviews

787 11th Avenue

New York, NY

10019

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Showing 73 reviews

August 27, 2021

It's never fun when something goes wrong with your car and you need to bring it in for service. So when it happens, you want the right people on your side. People who are as professional as they are p More

by J Dugan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marcelo Gloria, Catherine Vasquez, Slava, Entire JLR team.
July 20, 2021

One of the best dealerships I’ve dealt with in my 45 years of car ownership. I get a new car every 2-3 years. Isaac, the GM, and Ben, the Service manager, have gone over and shove multiple times since g More

by Wbestdeal
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Isaac Ashwal, Benjamin Leung
Oct 19, 2021 -

Jaguar Land Rover Manhattan responded

Thank you for your heartwarming comments and full recommendation for both our Sales and Service Departments at Jaguar Land Rover Manhattan. Let us know if we can help with anything further with your Jaguar I-Pace!

Apr 05, 2022 -

Wbestdeal responded

Always the Best!

May 27, 2021

Horrible service! Completely unhelpful. Won't answer phones, return calls or communicate. Each time I took my LR4 in for service they made mistakes and then refused to fix them. I am done using them. To More

by dougmercer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Michael Holland, Nilay Desai, Todd Nigh, Douglas Bertrand, Benjamin Leung, Heather Caligione, Joe Barros, Godfrey Hernandez
October 23, 2020

Service manager and the staff ( Karen Casado) were courteous and responsive. Kept me apprised of status and delivered my car to my garage when completed. More

by ericaltmann525
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
karen casado
October 13, 2020

This place is misery at its finest. Nobody works, nobody help, nobody cares, starts with the GM Isaac. Clowns. DO NOT GO HERE FOR YOUR CAR! More

by Itai Gilad
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Benjamin Leung
September 23, 2020

Dealership is under very bad management. Employees don't know what other departments are doing. Full of false promises, dates and numbers. If you are buying a JLR you don't need to accept this bad service. More

by KP_Westport
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
James
September 11, 2020

Extremely bad service.Staff were rude and very unprofessional. I scheduled a oil change 2weeks in advance.They assures mw the car would be ready in max 1.5hours.I called again the morning of the a More

by Eltonbalaj
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
No.
September 10, 2020

Unresponsive - do not go here. It will be a waste of your time. I recommend Larchmont. They actually answer the phone and provide a service. More

by ccollins920
Customer Service
Recommend Dealer
No
Employees Worked With
They never called back
September 08, 2020

jaguar f-pace serviceprofessional lairs telling stories jaguar f-pace service professional lairs telling stories about fires that cut their telephone service promise to call you back in a second nobody More

by glezerov
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
have no idea called at noon 09,08
July 26, 2020

worst dealt sales man on email ,I have no words to say to this sales man I dealt with was horrible. through email, that email didn't make me buy anything from this dealer ship, I brought my car on a hi More

by Renny
Recommend Dealer
No
Employees Worked With
James zaku
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