Jaguar Land Rover Jacksonville

Great service, great communication, and a great team. Flawless pick up and delivery service. Thank you Flawless pick up and delivery service. Thank you More

Posting this because the way a dealership handles a bad day matters more than how it handles an oil change. My 2022 Defender 110 arrived on a flatbed with a brake hydraulic failure after I called Land R day matters more than how it handles an oil change. My 2022 Defender 110 arrived on a flatbed with a brake hydraulic failure after I called Land Rover Roadside Assistance. That's a serious fault, and it's not something the dealership built — but it is something they own once the truck is on their lift. Mary has been my service advisor for 12 years here in Jacksonville, and she is the reason this review is positive. What she did well: communicated proactively, so I was never sitting around wondering about the status of my vehicle. Explained the actual diagnosis clearly rather than hiding behind technical shorthand. And when the repair path got complicated, she took it up with Land Rover and pushed for a resolution instead of shrugging and handing me an estimate. She stayed on it until it was resolved fairly. That's advocacy, and it's rare. The outcome is that I'm now in a 2026 Defender 110 and happy with where it all landed — thanks to Mary, the service department, Kevin the service manager, and Jaguar Land Rover corporate, who all did their part. Twelve years and multiple vehicles later, I'm still here. That doesn't happen by accident. If you're bringing a vehicle in, ask for Mary. More

Andrew Byers made this the smoothest vehicle purchase I've had. I came in after a specific build — a 2026 Defender 110 X-Dynamic SE with the V8 — and rather than trying to steer me toward whatever happen I've had. I came in after a specific build — a 2026 Defender 110 X-Dynamic SE with the V8 — and rather than trying to steer me toward whatever happened to be on the lot, he located the exact truck and handled the dealer trade to get it to Jacksonville. He was straight with me on numbers, fair on my trade-in (also bought from Andrew), and kept me updated at every step without me having to chase him for answers. Finance was quick, and there were zero surprises at signing. The Defender is why I shop Land Rover. Andrew is why I've shopped here for 12 years. Do yourself a favor - ask for him! More

Great customer service. The agent Daniel was excellent and very accommodating. I would recommend him and this dealership to everyone. The agent Daniel was excellent and very accommodating. I would recommend him and this dealership to everyone. More

They did their magic to swap out my tires to a use rims that i wanted on a car . Now my car looks good ! that i wanted on a car . Now my car looks good ! More

Great service from Mary. Technician did a great job and took care of the issue. Technician did a great job and took care of the issue. More

Liam did a phenomenal job helping my wife and I secure a new vehicle! I would 100% buy a vehicle from him again! new vehicle! I would 100% buy a vehicle from him again! More

All personnel associated with the Service Department work well together to pride an excellent customer experience. Special accolades to Mary who has been my service rep for my last 2 visits. well together to pride an excellent customer experience. Special accolades to Mary who has been my service rep for my last 2 visits. More

Excellent experience with Taylor and the entire team at Jaguar Land Rover Jacksonville. Very professional and knowledgeable. Taylor was very efficient and made the process simple and enjoyable. Jaguar Land Rover Jacksonville. Very professional and knowledgeable. Taylor was very efficient and made the process simple and enjoyable. More

Perfect service. Very fair and happy with the communication. Love my car and feels great to drive Very fair and happy with the communication. Love my car and feels great to drive More