Bill Jacobs Land Rover - Service Center

Everyone is always wonderful - communication and efficiency is top notch!! Raul has been the best! efficiency is top notch!! Raul has been the best! More

Great service as the people took the time to explain the issues and recommendations. Helpful with getting me a loaner too! issues and recommendations. Helpful with getting me a loaner too! More

The customer service is great here! Mike Mashburn kept me informed every step of the way regarding the work that was needed to be done on my car. He was very nice and very professional! Mike Mashburn kept me informed every step of the way regarding the work that was needed to be done on my car. He was very nice and very professional! Thank you Mike!!! More

Great customer service. Raul Pesina in the service dept. is a prime example of this great customer service. Raul Pesina in the service dept. is a prime example of this great customer service. More

Extremely helpful and professional in servicing the vehicle. Was able to accommodate loaner vehicle while serving the car. Kept informed during repair time vehicle. Was able to accommodate loaner vehicle while serving the car. Kept informed during repair time More

They are a great dealership and I had a wonderful experience with them. I am appreciate of the partnership. experience with them. I am appreciate of the partnership. More

Mike Mashburn’s service and followup was superior, which we rate as a 10 / 10. However, we were less satisfied with the upfront process whereby I had indicated what service I would like done when I called we rate as a 10 / 10. However, we were less satisfied with the upfront process whereby I had indicated what service I would like done when I called to book the appointment. Unfortunately, when my wife arrived, they had no record of my initial service requests. Not a huge issue, but my wife less familiar with the LR car maintenance, and so she kind of improvised with guidance from LR technician. Consequently, we rated Mike Mashburn’s post drop-off service as a 10/10, but overall service as 9/10. Thank you, JD More

Mike Mashburn in service is very helpful, the best person to work with there, got me out of there in good time to work with there, got me out of there in good time More

Never understand why you have a scheduled appt 3 months in advance....and bring the car in at 8 a.m. only to tell you that they will not do the service that day, but instead might get to it Monday or Tuesd in advance....and bring the car in at 8 a.m. only to tell you that they will not do the service that day, but instead might get to it Monday or Tuesday. Granted they provided a complimentary loaner but communication was average (I had to reach out regularly to get updates) as the work performed took longer than what they had forecasted. Why schedule service appts and then cite you are at "capacity" More

I enjoy the conversation with the service advisor when I drop off my car he gives me all the information I need to get my car fixed drop off my car he gives me all the information I need to get my car fixed More