Jaguar Land Rover Fresno

Consistent Service My battery that was replaced a year ago at Haron was found to be problematic by AAA towing. When I was driven to the garage, an unfriendly man eating My battery that was replaced a year ago at Haron was found to be problematic by AAA towing. When I was driven to the garage, an unfriendly man eating a taco instructed me to walk past 2 abandoned houses to get to the makeshift main office. I waited for several hours for my battery to be changed, maybe because the man was still eating his taco. At least I didn’t get a Ford rental car while they took several days to change a battery. I didn’t work my whole life to buy a superior car without superior service. I love my vehicle, but am looking to trade it in for a Mercedes, where the dealership is not in a dilapidated area & maybe the service is not as dilapidated. More

Disappointed with Service We bought our "certified" 2014 Range Rover Sport approximately 6 months ago and have driven under 3,000 miles. We have already had various issues req We bought our "certified" 2014 Range Rover Sport approximately 6 months ago and have driven under 3,000 miles. We have already had various issues requiring service, but on this last service we were charged almost $800. We were told that the car required a "major" service. We questioned this, but the dealership would not acknowledge the short length of time we've owned the vehicle or the low mileage. We believe the car should not have needed a major service yet. We have also requested numerous times a copy of our sales agreement. We signed and mailed it when we purchased the vehicle, but a signed copy was never sent. We have been told many times that it will be sent, but it never arrives. We believe that the interest rate quoted is not what we are being charged. Needless to say, we are very disappointed and surprised at the (lack of) customer support so far... When we bought our BMW, they always made sure to make things right for us. We hope that our experience with Haron improves. More

Thank You Haron We have owned an LR 2 and have serviced it at Haron for the last five years. They have been helpful and professional. We recently purchased a Range Ro We have owned an LR 2 and have serviced it at Haron for the last five years. They have been helpful and professional. We recently purchased a Range Rover from Haron, and we look forward to many years of a partnership in caring for our car in a fair and honest manner! We appreciate Randy Haron being interested and available if needed. More

All around great service from everyone The service department of this company is excellent. They always do what they promise follow with a phone call when the service was done any problem c The service department of this company is excellent. They always do what they promise follow with a phone call when the service was done any problem call them back they will make it right hard to pick but Ray and Randy are the best in folowup and caring . For a small city that is a family business . More

Red Carpet Service I recently had a home fire. My car was burned, total loss. I reached out to Jim Haron and I received a call from Randy Haron within the hour. The Haro I recently had a home fire. My car was burned, total loss. I reached out to Jim Haron and I received a call from Randy Haron within the hour. The Haron family rolled the carpet out for me. Ryan and Chris took wonderful care of me in my time of tradgy. The Range Rover I wanted was not ready so they put me in a beautiful Jaguar until my car came in, which was two days sooner than expected. This is my second Range Rover and my service was always the best. More

Excellent! A+ Worked with Richard and a Gordon who were both easy to deal with and never felt any pressure. Both Super knowledgeable which made it really easy to bu Worked with Richard and a Gordon who were both easy to deal with and never felt any pressure. Both Super knowledgeable which made it really easy to but our RangeRover Sport. The Service Dept was absolutely Perfect no Pressure no unnecessary fixes I definitely give them an A+! Keep up the Good Work! Lawrence More

Buyer My experience with this dealer is horrible. I just bought a range rover 2014 from them last than a month while I type this review. The sale man is Chr My experience with this dealer is horrible. I just bought a range rover 2014 from them last than a month while I type this review. The sale man is Chris Plunkett. The saleman doesn't know what he is doing in, and keep lie to me. First lie: when I do the credit check he gurrantee that the finance team in only check internal which is Chase finance land rover only but then they send to multiple banks. I know because I have flag my credit and send notice to me once the bank wants to check credit. He then claim that he doesn't know anything that finance team response.But Why he guarantee and promise in the first place? Second lie: About the warranty ,service paper work, and key fobs. Since the car by the time I bought still didn't go through the service yet for safety inspection require by law. So they need to do that before give the car to customer( why do they inspect first before send to customer?) Chris told me that the car should be ready about Tue or Wed next week( note I bought the car on Sat)and told me no worry about the car since we offer 1k miles or a month whichever come first and also I will have 2 key fobs and service paperwork for me to review. The funny thing is start here, Monday I started calling him to check for the status the of the car to make sure everything is on track.He told me that the car still in service and not ready should be ok on Friday.I asked him why now change to Friday instead of Wed like promise. He told me that he said a few day not Tue or Wed. Big lier here. I can't stand then I tell him why you change the words you said. Then he keep silent. At that time, I know I have deal with lier. But at least I know the car is in service and someone is working on this.I called him back on Fri and then he said the car still not ready!!!!! I was pissed off at this time and asked him to find out what is the rootcause, he plays game then said he check the status everymorning but don't know what is the delay. Why he doesn't know the status if he checks every morning? Such a lier. Finally the car is ready pick up, I noticed there is no front lisence plate which was promised put it in on paperwork( illigal in california if no front license plate).He is trying to claim again to the service , no one is actually working by the time I come pick up the car around 4:30pm( I live 2hrs away from the dealer) Why they don't put before I come? Even though it's very small stuff but how's horrible service is. Once they sale you a car, they don't care anymore. Continue I ask him about extra key fob and service paper work( I want to see what the car has been done) he told me that he wil send to my house. Honestly, I was very disappointed and not trust him anymore but I feel tired and have to go home. I don't want to deal with him anymore.A week later still nothing come, I called him and he said he still try to find it???? how hard is pull the service paper work and key fob? I guess he is trying to delay for somethig I really do not understand. Unfortunately the car has some noice from the rear when I relases the gas pendal. Please note I only drive 300 miles including 130 miles from dealer to my house. I called him to ask for bringing the car. He said ok, so today I brought the car in from my house( 2hrs away) he told me I have to pay for them to inspect the car $140 and also pay for parts if the car has issue since the warranty only cover powertrain? What is that???? No paper indicate that only for powertrain? Why don't tell me upfront so I don't need to take off work and go there for 2hrs. I can pay for $140 but I rather spent that amount with different dealer than with them. I regret to buy the car from Haron dealer and will never come back. Please stay away from saleman name Chris Plunkett and Haron dealer. More

Enjoyable experience Purchasing a car is never synonymous with enjoyable, unless going to Haron Jaguar Land Rover. What a great group of personable, knowledgeable staff. Purchasing a car is never synonymous with enjoyable, unless going to Haron Jaguar Land Rover. What a great group of personable, knowledgeable staff. They have done everything possible to ensure this purchase was a great experience. More

Great service new Range Rover All the staff were professional and personable. They were excellent to work with in finding the right vehicle for our needs. We purchased a new Rang All the staff were professional and personable. They were excellent to work with in finding the right vehicle for our needs. We purchased a new Range Rover. All aspects of the purchase went smoothly. Would highly recoomend. More

Great Service! Just leased a new Discovery and it was a fantastic experience! Ryan, Stacy and Randy are awesome to work with!! I would recommend them to anyone! Just leased a new Discovery and it was a fantastic experience! Ryan, Stacy and Randy are awesome to work with!! I would recommend them to anyone! More