Jaguar Land Rover Fort Myers

I had the most horrible and unprofessional experience at Jaguar of Fort Myers! I took my 2024 F-Type for its first service and interior seal repair. After 5 days, I was told I could pick up my car. I d Jaguar of Fort Myers! I took my 2024 F-Type for its first service and interior seal repair. After 5 days, I was told I could pick up my car. I did not notice at first but when I brought my car home it was worse than it was when it went in. The interior seal that was supposed to be fixed was falling out of my headliner and wasn't attached to the vehicle when I opened the passenger door. Also the exterior window seal was falling out of my quarter panel window and the window frame itself was coming apart from the window. I emailed the service tech and he asked me to bring the car back in. When I arrived I was clearly upset, I showed the tech everything that was wrong with my vehicle, after they stated it was fixed. I told the tech "this is brand new vehicle and how unacceptable it was to have my car returned to me in this condition". Since I was upset, the tech had the general manager (Brian Del Negro) meet with me. He was not pleasant from the start. He walked me out to my car and acted like this wasn't an issue. To sum our conversation up, he asked if I purchased my car from his dealership - I said "No, what does that matter?" He said "It mattered" and told me to take my car to get fixed somewhere else. (Jaguar warranty covers your car at all Jaguar dealerships). Mind you -when I was in the market to purchase a new F-Type, a friend of mine, (Matt) a long time client of Jaguar Fort Myers, was kind enough to refer me to his salesman (Derek). I met with (Derek) and told him that I was interested in a new F-Type. I later emailed (Derek) and was ghosted, via email and text. (see photo below) I later contacted the general manager (Brian) who also never contacted me back. After that, I decided to go to Jaguar of Saint Pete, a far more superior dealership in every way! Come to find out that the salesman (Derek) read one of my reviews on other platforms and called my friend (Matt) to apologize to him for not helping me. I have yet to receive a direct apology from how I was treated when I wanted to purchase a new car and how I was treated trying to get my car fixed. More

Working with Ryan and Morgan was a breath of fresh air compared to other dealerships I’ve been shopping around at. They were understanding of the position I was in as a buyer from out of state. I like how compared to other dealerships I’ve been shopping around at. They were understanding of the position I was in as a buyer from out of state. I like how Ryan is laid back and easy to talk to but still very professional. Morgan is a very sweet lady and spent the time to make sure that my out of state purchase went smoothly. Overall I am glad I went to pick up the car in person so I could see how nice this dealership was and the great people I worked with. More

Ryan was a great salesperson to work with and the dealership was very impressive as well. I highly recommend Ryan to anyone who is looking for a new or used vehicle. dealership was very impressive as well. I highly recommend Ryan to anyone who is looking for a new or used vehicle. More

Justin was very helpful with ordering our vehicle. He was knowledgeable about the car we purchased and extended an offer of assistance should I have any future concerns. He kept me apprised of all the He was knowledgeable about the car we purchased and extended an offer of assistance should I have any future concerns. He kept me apprised of all the details that were being handled on his end. All in all, a very positive experience.. He made our car purchasing experience a very pleasant one indeed. More

Justin and team were top notch. I've been in sales myself for the last 20+ years and over half of those in sales leadership. Hard work, integrity, and someone people enjoy being a I've been in sales myself for the last 20+ years and over half of those in sales leadership. Hard work, integrity, and someone people enjoy being around are the basic necessities of an A player. Justin demonstrated all of these traits, plus was very knowledgeable with the right amount of follow-up. He was also great to my 16y.o son who joined me, and even helped me with some questions about a car from another dealership. The team here is doing it right. I highly recommend, which I don't often do! More

Samantha was fantastic. She found the vehicle I was looking for and from walking in the door to leave him with the vehicle. She made the whole process smooth and easy which She found the vehicle I was looking for and from walking in the door to leave him with the vehicle. She made the whole process smooth and easy which is down to experience and expertise. More

Eric was very helpful with ordering my vehicle. He was knowledgeable about the products and offered great guidance. He kept me apprised of any delays or updates. Eric was always polite and respo He was knowledgeable about the products and offered great guidance. He kept me apprised of any delays or updates. Eric was always polite and responsive to my requests/inquiries. Highly recommend. More

Eric is very knowledgeable and energetic about the products. He understood our request and worked diligently to accommodate us. Great job. products. He understood our request and worked diligently to accommodate us. Great job. More

Samantha is amazing! Bought my last 2 vehicles through her and had a wonderful experience both times. She’s knowledgeable, honest, and fantastic to work with! Bought my last 2 vehicles through her and had a wonderful experience both times. She’s knowledgeable, honest, and fantastic to work with! More

Eric was great. Kept me in loop on everything and was very good at following up to make sure everything worked great for my new vehicle. Kept me in loop on everything and was very good at following up to make sure everything worked great for my new vehicle. More