Jaguar Land Rover Buckhead

not really impressed, bought a certified pre-owned Discovery without seeing it in person, big mistake, salesman did not disclose the many paint defects on the hood, I did not see them until the car wa Discovery without seeing it in person, big mistake, salesman did not disclose the many paint defects on the hood, I did not see them until the car was purchased, Land Rover agrees to repaint the hood but honestly I could have done better in my garage, they also repainted 2 trim pieces that have more bubbles in the paint then I have ever seen. I told the salesman at the time I would pay to have the lettering on the hood removed so they could do a proper job, they did not and painted around them making me wish i never had the work done. i was promised a call from the sales manager but that never happened, i guess the dealership does not respond to the corporate office either. Response: as of 5/5/23 all has been taken care of as promised, thanks to all for stepping up and correct the problems. More

Service Advidor was very courteous and provided excellent customer service. From the time I arrived to the completion of my service, I was kept informed of vehicle repair and it"s estimated time of completio customer service. From the time I arrived to the completion of my service, I was kept informed of vehicle repair and it"s estimated time of completion. I highly recommend this dealership to anyone seekng an excellent service experience. More

Great experience from start to finish with my purchase. I’m very glad to be apart of the Land Rover family and will be back in the future I’m very glad to be apart of the Land Rover family and will be back in the future More

I worked with Ryan and he was super patient and helpful in helping me find the right car, without being at all pushy. Everyone I met was easy to work with and helped ensure that it was a smooth process. in helping me find the right car, without being at all pushy. Everyone I met was easy to work with and helped ensure that it was a smooth process. More

The buying process was very easy. The sales person, Jon Bush, was great to work with The sales person, Jon Bush, was great to work with More

Very bad customer service . This has been the second time in and no difference . Also my car was supieses to be detail and washed when I picked it up the car was just as dusty a This has been the second time in and no difference . Also my car was supieses to be detail and washed when I picked it up the car was just as dusty and dirty . More

The service department is not trustworthy. I purchased my 2020 jaguar F pace S last year used. It has two main reoccurring issues that will pop up intermittently. The start/stop function will I purchased my 2020 jaguar F pace S last year used. It has two main reoccurring issues that will pop up intermittently. The start/stop function will cause the car to power down in traffic presenting a serious safety hazard. While the car was in sport mode plus dynamic mode it would lock up in second gear causing me to have to pull the car over in traffic and restart it. Again another serious safety hazard. I’ve taken the car in two times to be serviced and both times they have performed vehicle updates and did test drives only to inform me that they couldn’t replicate the issue, but had fixed it. After leaving the dealership both issues were still problematic. I tried to call the manager, but he forwarded my call to a service rep. I advised the service rep that I had brought my car in two times having to catch Uber rides home; being without a car for six total days while incurring $80 in travel cost; and my vehicle was still having the same issues. I also mentioned that this was a safety hazard as it would happen in rush-hour traffic and I was almost rear ended when my car suddenly powered down. Avery advised me that there was nothing they could do unless they could replicate the issue but mentioned that if I was able to record it they could provide additional assistance. Keep in mind it will be difficult for me to record an event like this, if I’m in traffic attempting to move the car for it to not impede other drivers. No-win situation. This was their solution for their customer. I then reached out to the manufacturer, who then advised me that the dealership should have raised my ticket to high priority in order to address the issue more effectively but obviously failed to do so. Since then the manufacturer has sent me an update, and I’m currently driving the car to see if the update has fixed the problem. I wouldn’t advise anyone to purchase a car from here or to use the service department as they appear to be a shady and don’t have the integrity to be honest and transparent with customers in providing great trustworthy service. More

The salesman was honest, courteous and knowledgeable. He did not pressurize us to buy the vehicle and was upfront Will definitely go back there! He did not pressurize us to buy the vehicle and was upfront Will definitely go back there! More

Ryan Briggs is my service manager and I have never been disappointed. He is great! disappointed. He is great! More

My wife and I drive Range Rovers. We recently had to take one of our vehicles in for an unexpected maintenance issue. Everyone in the service department were very courteous. The se We recently had to take one of our vehicles in for an unexpected maintenance issue. Everyone in the service department were very courteous. The service advisor (Byron Jackson), was very professional, and kept us informed. He was able to get our vehicle repaired and back to us within 48 hours. From start to finish the experience was great! More