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Jaguar Land Rover Boston

Boston, MA

4.7
212 Reviews
Welcome to Jaguar Land Rover Boston, where we'll go above and beyond for each and every customer who visits our dealership. As a Herb Chambers Company, we have a track record of excellence within the Greater Boston Area. Customers come to us from all across the Bay State when they're in need of new Jaguar or Land Rover sales, financing or service, because they know our team is composed of experts they can trust. Our goal is for every shopper's experience with us to be a great one, and we'll do everything we can to ensure your happiness.
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1188 Commonwealth Avenue

Boston, MA

02134

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Showing 212 reviews

August 17, 2024

This dealership engages in illegal business practices and has repeatedly jeopardized my livelihood over the past year without my knowledge. Their actions forced me to sell my 2021 Range Rover and buy an Aud More

by christians2001
Recommend Dealer
No
Employees Worked With
Service
Sep 16, 2024 -

Jaguar Land Rover Boston responded

Christian, your review is very concerning to read. We are completely disappointed knowing this was the takeaway from your experience with us. As you know, there were many challenges we faced as we attempted to provide the necessary service to your vehicle. We wish you well with your Audi. Respectfully, Adil Elomri - General Manager

Sep 16, 2024 -

christians2001 responded

I don’t recall any other challenges other than the illegal business practices on your end, and the lack of professionalism. Adil, As the GM I find it concerning that you never once attempted to reach out to me to rectify your team’s wrong doing.

June 07, 2024

The staff at this dealership was very welcoming from the time I walked through the door. First I was greeted by a man named Vitor….who offered me all types of nice beverages & snacks while I waited a few mi More

by ticarmelc
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeff Lowre, Fernanda Starr, Vitor Duarte
Jun 10, 2024 -

Jaguar Land Rover Boston responded

Thank you for sharing your wonderful experience with us at Jaguar Boston! We're delighted to hear that Vitor, Jeff, and Fernanda made your visit exceptional. We appreciate the kind words and look forward to serving you again in the future!

May 29, 2024

Great ( DISPOSITION ). I recommend this Dealership. Customer Service ( Highly Educated ). A referral to your ALL ( Quality of Land Rover is at TIMES is Exceptional in th More

by stv_7170
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Adil Elomri
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 29, 2024 -

stv_7170 responded

( Excellent and quality person )

May 30, 2024 -

Jaguar Land Rover Boston responded

Thank you for the recommendation and positive feedback on our customer service at Jaguar Boston! We're glad to hear that your experience with us has been exceptional. We appreciate your support of Herb Chambers Dealerships!

May 23, 2024

I had a very difficult and tricky situation with my Jaguar XJ-L, and the team at this service center really went the extra mile to try to make it painless for me. I spent more than I'd hoped, but they More

by AndreDoNotContact
Recommend Dealer
Yes
Employees Worked With
Jeff Hines
May 23, 2024 -

Jaguar Land Rover Boston responded

We're glad to know our team at Jaguar Boston could assist you in navigating through a tricky situation with your XJ-L. We always aim for customer satisfaction and it's great that we were able to find compromises and additional options for you. Looking forward to serving you again!

May 10, 2024

Rex was helpful throughout the buying process and we count on him moving forward to be at our assistance if needed. More

by angelos
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rex Nowell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mostafa Amin
May 13, 2024 -

Jaguar Land Rover Boston responded

We're glad to know that Rex was able to assist you throughout your buying process at Jaguar Boston. We'll definitely be here for any future needs or assistance!

May 06, 2024

This is our second vehicle we have purchased with the help of Rex. We are extremely satisfied with the service he provides! More

by Lizzy
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rex Nowell
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 06, 2024 -

Jaguar Land Rover Boston responded

We're delighted to know that Rex was able to assist you in finding your second vehicle at Jaguar Boston! Your satisfaction is our top priority. Thanks for the review and enjoy your new ride!

May 05, 2024

Rex was very helpful throughout the entire buying process. He is very knowledgeable and very responsive whenever I had any questions. He is also very personable which made for a better buying experie More

by coltsfan
Recommend Dealer
Yes
Employees Worked With
Rex Nowell
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 06, 2024 -

Jaguar Land Rover Boston responded

We're glad to know that Rex was able to assist you throughout your experience here at Jaguar Boston! Thanks for recommending us and please don't hesitate to reach out if there's anything else we can do for you!

May 02, 2024

Rex really took the time to work with me and answer all my questions. He was very knowledgeable, personable and made my relatively small (used) purchase feel just as important as the next guy. I would re More

by cknorthcott
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Rex Nowell
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 02, 2024 -

Jaguar Land Rover Boston responded

Thanks for the kind words! We're glad to know Rex was able to assist you in your purchase at Jaguar Boston. Your recommendation means a lot to us and we look forward to serving you again soon!

April 29, 2024

Rex is the best! ! He was so much help throughout the whole process, answered all my questions and was so personable. This was my first time buying a car and I was str More

by Jocelynkelly
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Rex Nowell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 30, 2024 -

Jaguar Land Rover Boston responded

Jocelyn, we're delighted to know that Rex was able to provide a stress-free car-buying experience for you here at Jaguar Boston. We appreciate your kind words about our team and hope you enjoy your new ride!

April 29, 2024

Rex made the whole car buying process easy, fast and amazing!!!! He is very knowledgeable in his trade and was extremely prompt when getting back to me to make sure my needs were met. I will definitely More

by jnnb04
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rex Nowell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 30, 2024 -

Jaguar Land Rover Boston responded

We're delighted to know that Rex was able to make your car buying experience at Jaguar Boston a smooth and enjoyable one! We appreciate the recommendation, and we look forward to assisting you or any friends/family in the future. Safe travels with your new ride!

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