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Jaguar Land Rover Bluff City
Memphis, TN
613 Reviews
Jaguar Bluff City has been serving the Millington, Arlington, Oakland and Jackson and Memphis areas since 1984, and we're proud to say our services and inventory have expanded dramatically over the past decades. The dealership has been under the ownership of the Schaeffer family since its doors first opened, and it's expected to stay in the family for generations to come. Some of the most talented automotive professionals in the area can be found here at Jaguar Bluff City, from financial experts determined to get you excellent rates, to our expert sales staff members who love the Jaguar brand and are here to help you find the right vehicle for you.
We also believe great customer service doesn't end when you sign on the dotted line. We offer a full range of services to keep your vehicle in great shape for the entire life of the model. Our parts department is able to order a wide selection of replacement or performance parts and stylish accessories, and if you don't feel like installing them yourself, we can do that at our in-house service center.
We're incredibly proud of our staff members at our service center who not only offer top-notch care of each vehicle that is brought to them, but take the time to talk each customer through necessary repairs and recommended maintenance. From initial sale through every oil change, we hope to be here for you for your every automotive need.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 9:00 AM - 4:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday Closed
Sunday Closed
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Showing 613 reviews
March 26, 2013
Horrible customer service in the Service department. Completely overcharged for 2 year maintenance check-up and did not feel taken care of as a customer. Scheduled my appointment a week in advance, drop Completely overcharged for 2 year maintenance check-up and did not feel taken care of as a customer. Scheduled my appointment a week in advance, dropped my LR4 off at 8:30am. I called to check on it At 3:30pm and was told to come by in an hour. I did as instructed and when my car still wasn't ready after waiting for 45 minutes (I was told it was being washed right when I arrived), I told the service rep that I needed to go and they could stop washing my car. My car shows up looking like someone had just sprayed the hose on it in an attempt to look like someone was in the middle of washing it. Then the service rep asked for my credit card for the $732 charge!! She didnt bother going over a list of services rendered. She didn't offer to breakdown what went on for 8 hours to my car so I could understand why I was being charged such a ridiculous amount. I did ask for a print out but she still could not go over it with me. I will not be bringing my car there ever again, nor will I be recommending this dealership to anyone. More
by ashleigh424
Employees Worked With
Shirley
April 19, 2012
They markup the prices on parts and charge you more once the job is done. very poor customer service and communication.There are other service centers that do the same work at cheaper prices.unfortunately i the job is done. very poor customer service and communication.There are other service centers that do the same work at cheaper prices.unfortunately i realised this after i ahd my work done. More
by shivamonika
Employees Worked With
dennis
November 05, 2011
I took my car in to have it checked on for warping sound and I was told that I had cupped tires. Mind you, the tires had about 15,000 miles on them. Went out and paid about $1,000.00 for a new set of tire and I was told that I had cupped tires. Mind you, the tires had about 15,000 miles on them. Went out and paid about $1,000.00 for a new set of tires only to have the exact same problem. Called the service dept and was first told that when you hear that sound 9 times out of 10 it's cupped tires so this is the process of elimination. My thought was, "this is an expensive process and as a consumer I don't want to pay $1,000.00 for a guess. After almost two weeks of trying to set up another appointment and very rude treatment from a service manager. The mechanic got in the car with me and within 100 yards of driving, he know the problem, a bad barring, and ask that I bring it back so that he could test it to be sure. Brought is in for the check and he was dead on and I was told that it would be over $800.00 to have it repaired. I ask the question the service manager what test did they run the first time and was there a test drive? He reared back in his chair, folded his arms, looked at me with a stern face and said, "I don't don't". Not a good answer for someone who just spent $1,000.00 and still had the same problem. Said that he would have someone in the service dept call and give me answers. Two weeks have gone by and I still have not gotten a call from anyone. Tell me, is this good service? NOT!!!!!!!!!!!!! More
by jag:(
Employees Worked With
David
