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Jaguar Land Rover Bluff City
Memphis, TN
615 Reviews
Jaguar Bluff City has been serving the Millington, Arlington, Oakland and Jackson and Memphis areas since 1984, and we're proud to say our services and inventory have expanded dramatically over the past decades. The dealership has been under the ownership of the Schaeffer family since its doors first opened, and it's expected to stay in the family for generations to come. Some of the most talented automotive professionals in the area can be found here at Jaguar Bluff City, from financial experts determined to get you excellent rates, to our expert sales staff members who love the Jaguar brand and are here to help you find the right vehicle for you.
We also believe great customer service doesn't end when you sign on the dotted line. We offer a full range of services to keep your vehicle in great shape for the entire life of the model. Our parts department is able to order a wide selection of replacement or performance parts and stylish accessories, and if you don't feel like installing them yourself, we can do that at our in-house service center.
We're incredibly proud of our staff members at our service center who not only offer top-notch care of each vehicle that is brought to them, but take the time to talk each customer through necessary repairs and recommended maintenance. From initial sale through every oil change, we hope to be here for you for your every automotive need.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 9:00 AM - 4:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday Closed
Sunday Closed
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Showing 615 reviews
May 07, 2019
Great experience Once I pulled into the garage for my appointment, Todd was readily there to assist with my issues. He was very friendly and polite. Kudos to Todd fo Once I pulled into the garage for my appointment, Todd was readily there to assist with my issues. He was very friendly and polite. Kudos to Todd for great interpersonal skills and customer service!! More
by VANNETTE.MYERS
Verified CustomerEmployees Worked With
May 07, 2019
The whole process was easy and compfortable. Stress Free! I gave the rating because it truly was stress free. No pressure, the weather was horrible and Derrick pulled up all of the cars we wanted to test driv I gave the rating because it truly was stress free. No pressure, the weather was horrible and Derrick pulled up all of the cars we wanted to test drive and explained all of our options. He even offered us a couple of alternatives. I will be another car in the future from this dealership. More
by JTREADWELL
Employees Worked With
May 07, 2019
Great Service! My experience at Bluff City Jaguar, located in Memphis, Tennessee was Awesome! I had replace my Takata air bags and service while there! Wait time was My experience at Bluff City Jaguar, located in Memphis, Tennessee was Awesome! I had replace my Takata air bags and service while there! Wait time wasn’t bad and top it off they washed my Jaguar. Thanks so much for beating my expectations, Todd! You were great! Sincerely, Rick Hodge More
by rickhodge45
Employees Worked With
May 05, 2019
Fan of bluff city Great respect of our time! We had the deal completed so quick and new the bottom dollar in trade /purchase. Dealership was willing to satisfy Great respect of our time! We had the deal completed so quick and new the bottom dollar in trade /purchase. Dealership was willing to satisfy More
by JEDGEWORTH
Employees Worked With
Ricky Sulcer, Mike Golladay
May 04, 2019
Warranty issue Had a small problem with a broken fog lamp. Really wasnt covered. Being customer friendly they took care of our problem. We knew we made the right cho Had a small problem with a broken fog lamp. Really wasnt covered. Being customer friendly they took care of our problem. We knew we made the right choice by choosing jaguar of Memphis. More
by AFULBRI590
Employees Worked With
May 04, 2019
Fred Blose I have bought at least 8 cars/and/or trucks from Fred who has shown the utmost of honesty, integrity, timeliness, and professionalism. He did a super I have bought at least 8 cars/and/or trucks from Fred who has shown the utmost of honesty, integrity, timeliness, and professionalism. He did a super job Nd I love the car. More
by DUNBARABSTONIII
Employees Worked With
Fred Blose
May 01, 2019
Top Notch Customer Service! I was thoroughly impressed with the level of professionalism and the to notch service that I that I received. Todd was exceptional and very impressive I was thoroughly impressed with the level of professionalism and the to notch service that I that I received. Todd was exceptional and very impressive! More
by BMWILLIAMS1955
Employees Worked With
April 26, 2019
Moved from San Diego I moved here from San Diego and since then my experience with Land Rover has been incredible specifically working with Dane my service advisor has bee I moved here from San Diego and since then my experience with Land Rover has been incredible specifically working with Dane my service advisor has been such a pleasant experience. He’s smart, fast and I always get my car back in great condition. He’s wonderful More
by Dmama
Employees Worked With
April 25, 2019
Malcontent I changed the thermostat housing in my Range Rover Sport. When the thermostat housing is changed it requires the system to be bleed off. I called Jag I changed the thermostat housing in my Range Rover Sport. When the thermostat housing is changed it requires the system to be bleed off. I called Jaguar Land Rover of Memphis service department and ask for a quote to get the work performed. The Service Writer told me that the service would be a $176 charge. I had my vehicle towed there to have them perform the work. It was late in the evening so they could not get the work performed that day. The Service Writer said he would call me the following day. The next day I got a call from the Service Writer stating that my Radiator had a pin whole it and they could not bleed the system without replacing the radiator. He told me to change out the Radiator it would cost ~1800 dollars. After I pulled myself up off the floor I decided to call other certified Land Rover Service Providers in Memphis to compare pricing. I called two locations to make sure I had a good sample and both gave me a price of ~$900. I called back to Jaguar Land Rover of Memphis and shared this information with the service provider and asked why would there be such a price difference. He only said he would have to see their quote before he could give the answer. I have always been told to never take your vehicle back to the dealer for service because you will always get ripped off. In the past, I resisted this statement and continued to take my vehicle to the dealership for service and maintenance. After this event, I am inclined to believe I have been getting ripped off the entire time. I just happened to compare pricing this time. I can understand maybe a 15% difference in cost but never in a million years I would have thought the price difference would be 100% higher. I called the General Manager to try to discuss this with him but he did not return my call. I just purchased a brand-new Range Rover in January of this year from this dealership. Even though the sales experience was good, I cannot help to believe that I will continue to get poor service from the service department. It is sad that when you entrust your vehicle to the OEM dealership to find that you may be overcharged excessively. When I had someone to retrieve my vehicle from the Service Department, Chad told him to “have a nice month” I am assuming that was his way of saying he did not want to see us again. Very Very dissatisfied!!!!! More
by Unhappy
Employees Worked With
Chad Henze
April 25, 2019
Very impressive I would like to express how Dane always goes out of his way to help us with any of our needs. We always appreciate his help and think he is a big ass I would like to express how Dane always goes out of his way to help us with any of our needs. We always appreciate his help and think he is a big asset to the company. More
by Mercedes1
