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Jaguar Land Rover Bluff City
Memphis, TN
590 Reviews
Jaguar Bluff City has been serving the Millington, Arlington, Oakland and Jackson and Memphis areas since 1984, and we're proud to say our services and inventory have expanded dramatically over the past decades. The dealership has been under the ownership of the Schaeffer family since its doors first opened, and it's expected to stay in the family for generations to come. Some of the most talented automotive professionals in the area can be found here at Jaguar Bluff City, from financial experts determined to get you excellent rates, to our expert sales staff members who love the Jaguar brand and are here to help you find the right vehicle for you.
We also believe great customer service doesn't end when you sign on the dotted line. We offer a full range of services to keep your vehicle in great shape for the entire life of the model. Our parts department is able to order a wide selection of replacement or performance parts and stylish accessories, and if you don't feel like installing them yourself, we can do that at our in-house service center.
We're incredibly proud of our staff members at our service center who not only offer top-notch care of each vehicle that is brought to them, but take the time to talk each customer through necessary repairs and recommended maintenance. From initial sale through every oil change, we hope to be here for you for your every automotive need.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 9:00 AM - 4:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday Closed
Sunday Closed
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Showing 590 reviews
May 14, 2019
Excellent The follow up visit from Grant was very helpful and pleasant. He explained, showed and assisted me in a easy way to maximize and utilize the use of my The follow up visit from Grant was very helpful and pleasant. He explained, showed and assisted me in a easy way to maximize and utilize the use of my new Jaguar. I am not a “read the Manuel” type personality and he summed it all up in a timely fun way. Thank you, the follow up visit added to the great sales experience with Alan and the Financial Manager from your Bluff City Land Roover/Jaguar Dealership More
by JeriRyan
May 09, 2019
Poor Performance My 2012 XJ (for which has a warranty) required a coolant system replacement. Bluff City Jaguar called and stated that the repair was complete. I pick My 2012 XJ (for which has a warranty) required a coolant system replacement. Bluff City Jaguar called and stated that the repair was complete. I picked up the car and within a day notice that at cold start the car ran very rough and while driving I smelled a coolant smell with a slightly rough engine torque at highway speed. I returned the car to my garage and rescheduled Bluff City to take another look at their repair. A few days later I received a call stating that the lead technician had performed additional diagnostic and could not find any issues. I picked up the car again, was charged a diagnostic fee for them checking their own poor performance and within minutes of having the car; the car was leaking coolant and smoking from the passenger side exhaust pipe. I think that no one performed any diagnostics and based the immediate performance of the car or lack thereof. It is likely that a repair never occurred. Essentially, I towed my car to Bluff City Jaguar, paid $2534.97 and picked up a car that was either piece-milled repaired or no one touched it at all (including the so-called additional diagnostics). More
by tony.varner
Verified CustomerEmployees Worked With
May 09, 2019
Best Car Buying Experience I’ve had! Jason is the friendliest salesman I have ever interacted with and made car buying so easy for us. I will recommend him to anyone who is interested in Jason is the friendliest salesman I have ever interacted with and made car buying so easy for us. I will recommend him to anyone who is interested in buying! More
by Blake Johnson
Employees Worked With
May 08, 2019
Fast, smart and satisfying Our experience with Bluff City Land Rover's service department has been limited to two separate occasions. Both times, we were treated like loyalty, Our experience with Bluff City Land Rover's service department has been limited to two separate occasions. Both times, we were treated like loyalty, as all our questions were answered and service was executed in the most professional and courteous manner imaginable. We LOVE the way they do business! Nick & Margaret Costner More
by nickcostner
Employees Worked With
May 07, 2019
SERVICE Todd is a knowledgeable, polite, responsive advisor. He went over cost before hand and was communicative during the process. Car was in and out in a t Todd is a knowledgeable, polite, responsive advisor. He went over cost before hand and was communicative during the process. Car was in and out in a timely manner. I highly recommend JLR for service. More
by bszulewski
Employees Worked With
May 07, 2019
Great experience Once I pulled into the garage for my appointment, Todd was readily there to assist with my issues. He was very friendly and polite. Kudos to Todd fo Once I pulled into the garage for my appointment, Todd was readily there to assist with my issues. He was very friendly and polite. Kudos to Todd for great interpersonal skills and customer service!! More
by VANNETTE.MYERS
Employees Worked With
May 07, 2019
The whole process was easy and compfortable. Stress Free! I gave the rating because it truly was stress free. No pressure, the weather was horrible and Derrick pulled up all of the cars we wanted to test driv I gave the rating because it truly was stress free. No pressure, the weather was horrible and Derrick pulled up all of the cars we wanted to test drive and explained all of our options. He even offered us a couple of alternatives. I will be another car in the future from this dealership. More
by JTREADWELL
Employees Worked With
May 07, 2019
Great Service! My experience at Bluff City Jaguar, located in Memphis, Tennessee was Awesome! I had replace my Takata air bags and service while there! Wait time was My experience at Bluff City Jaguar, located in Memphis, Tennessee was Awesome! I had replace my Takata air bags and service while there! Wait time wasn’t bad and top it off they washed my Jaguar. Thanks so much for beating my expectations, Todd! You were great! Sincerely, Rick Hodge More
by rickhodge45
Employees Worked With
May 05, 2019
Fan of bluff city Great respect of our time! We had the deal completed so quick and new the bottom dollar in trade /purchase. Dealership was willing to satisfy Great respect of our time! We had the deal completed so quick and new the bottom dollar in trade /purchase. Dealership was willing to satisfy More
by JEDGEWORTH
Employees Worked With
Ricky Sulcer, Mike Golladay
May 04, 2019
Warranty issue Had a small problem with a broken fog lamp. Really wasnt covered. Being customer friendly they took care of our problem. We knew we made the right cho Had a small problem with a broken fog lamp. Really wasnt covered. Being customer friendly they took care of our problem. We knew we made the right choice by choosing jaguar of Memphis. More
by AFULBRI590
Employees Worked With
