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Jaguar Land Rover Bluff City
Memphis, TN
590 Reviews
Jaguar Bluff City has been serving the Millington, Arlington, Oakland and Jackson and Memphis areas since 1984, and we're proud to say our services and inventory have expanded dramatically over the past decades. The dealership has been under the ownership of the Schaeffer family since its doors first opened, and it's expected to stay in the family for generations to come. Some of the most talented automotive professionals in the area can be found here at Jaguar Bluff City, from financial experts determined to get you excellent rates, to our expert sales staff members who love the Jaguar brand and are here to help you find the right vehicle for you.
We also believe great customer service doesn't end when you sign on the dotted line. We offer a full range of services to keep your vehicle in great shape for the entire life of the model. Our parts department is able to order a wide selection of replacement or performance parts and stylish accessories, and if you don't feel like installing them yourself, we can do that at our in-house service center.
We're incredibly proud of our staff members at our service center who not only offer top-notch care of each vehicle that is brought to them, but take the time to talk each customer through necessary repairs and recommended maintenance. From initial sale through every oil change, we hope to be here for you for your every automotive need.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 9:00 AM - 4:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday Closed
Sunday Closed
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Showing 590 reviews
July 12, 2019
Another excellent service experience at Bluff City We have been using the service department at Bluff City since 1990s and our experience over those 25+ years has always been positive. I believe Bluff We have been using the service department at Bluff City since 1990s and our experience over those 25+ years has always been positive. I believe Bluff City runs the best luxury vehicle service department in the Memphis area (and I have experienced others, who think they are good). Our service advisor, Chad Henze, is always willing to work to get our vehicles in the shop when needed, on our schedule. In addition, they are always willing to pick up and/or deliver a vehicle back to our home or the airport. The service department is one of the reasons we continue to trade vehicles with Bluff City. More
by combsp
Verified CustomerEmployees Worked With
Chad Henze
July 11, 2019
Todd Excellent but service issues In for 1 prob said it was fixed, same issue returned days later, back in they fixed that issue, new issue started the following day In for 1 prob said it was fixed, same issue returned days later, back in they fixed that issue, new issue started the following day More
by bachrk
Employees Worked With
July 10, 2019
Went above the call of duty Car got drink in electrical system, they came and picked me up so I didn’t have to wait on the side of the road the 2.5 to 3 hour wait for the Jaguar Car got drink in electrical system, they came and picked me up so I didn’t have to wait on the side of the road the 2.5 to 3 hour wait for the Jaguar rescue service to pick me up More
by aramage
July 07, 2019
Fabulous Todd is my service advisor and you just can’t ask for better customer service. He is so knowledgeable and professional. He truly cares about the cus Todd is my service advisor and you just can’t ask for better customer service. He is so knowledgeable and professional. He truly cares about the customer being happy. He is a great communicator and you can count on him. The service department makes me always want to stick with Landrover for my trucks! More
by ALEXCROWLEY1
Employees Worked With
July 06, 2019
Professionalism at its finest We just bought a new E-PACE from Bluff City Jaguar and we could not have had a better experience. Alan Morgan is the epitome of knowledgeable and pr We just bought a new E-PACE from Bluff City Jaguar and we could not have had a better experience. Alan Morgan is the epitome of knowledgeable and professional. The finance manager and sales manager did everything they could to handle our deal with professionalism and honesty. We're certainly glad we finally found a luxury dealership in Memphis worth doing business with. More
by rborgognoni
Employees Worked With
July 06, 2019
Great Experience! Stopped by to test drive a Range Rover Sport. Ricky Sulcer and Alan Morgan were great to deal with. I ended up buying the Sport. The guys were very kn Stopped by to test drive a Range Rover Sport. Ricky Sulcer and Alan Morgan were great to deal with. I ended up buying the Sport. The guys were very knowledgable and straight forward. It was a great buying experience! More
by CDJOHNS42
July 05, 2019
Excellent!!! The sales & service team was very informative & sensitive towards my specific concerns or questions. Very professional and excellent with time manage The sales & service team was very informative & sensitive towards my specific concerns or questions. Very professional and excellent with time management. The entire team made me feel very "special". I would definitely recommend the location and the entire team that assisted my purchase. More
by Special
Employees Worked With
Other Employees :
Andrea Buchanan, Eric Suffield, Steve Gibson, Grant Buchanan
July 04, 2019
Repair Great experience... someone tried to break in to my new car and I had to get repairs to my new Range Rover. Everyone was very helpful... Great experience... someone tried to break in to my new car and I had to get repairs to my new Range Rover. Everyone was very helpful... More
by KBHOUSE
July 04, 2019
Jason and Eric I have purchased two vehicles from Eric Suffield and he has been great. He had all my paperwork done so that my time sitting in the dealership wastin I have purchased two vehicles from Eric Suffield and he has been great. He had all my paperwork done so that my time sitting in the dealership wasting time waiting on banks was minimized. It was so great to just sign papers and spend the rest of the time getting a first class setup of my vehicle by Jason Jenkins, another super nice and knowledgeable guy. My next vehicle will be from them. More
by kingbibby
June 30, 2019
Never greated I have been in 3 times for service since my purchase and never been greeted until I walk by 2 service men and I always see mr Calvin Powell and he alw I have been in 3 times for service since my purchase and never been greeted until I walk by 2 service men and I always see mr Calvin Powell and he always greets me with a smile and then I see Todd but because he was busy he greeted me and gave me great customer service. I was dissatisfied with my service bill. I was chared almost $300 for I thought was an only an oil change and some other type of fluid was added but not brought to my attention until my vehicle was ready for pickup. If you come in for an oil change and if you think something else need to be added please contact the car owner so there wont be a shock factor at payment. That would be helpful. Stephanie More
by showtimesc
