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Jaguar Land Rover Bluff City
Memphis, TN
590 Reviews
Jaguar Bluff City has been serving the Millington, Arlington, Oakland and Jackson and Memphis areas since 1984, and we're proud to say our services and inventory have expanded dramatically over the past decades. The dealership has been under the ownership of the Schaeffer family since its doors first opened, and it's expected to stay in the family for generations to come. Some of the most talented automotive professionals in the area can be found here at Jaguar Bluff City, from financial experts determined to get you excellent rates, to our expert sales staff members who love the Jaguar brand and are here to help you find the right vehicle for you.
We also believe great customer service doesn't end when you sign on the dotted line. We offer a full range of services to keep your vehicle in great shape for the entire life of the model. Our parts department is able to order a wide selection of replacement or performance parts and stylish accessories, and if you don't feel like installing them yourself, we can do that at our in-house service center.
We're incredibly proud of our staff members at our service center who not only offer top-notch care of each vehicle that is brought to them, but take the time to talk each customer through necessary repairs and recommended maintenance. From initial sale through every oil change, we hope to be here for you for your every automotive need.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 9:00 AM - 4:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday Closed
Sunday Closed
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Showing 590 reviews
September 08, 2019
Professional and Courteous Overall Bluff City service has been exceptional since the day I purchased the F Pace 20D Prestige. Everyone with whom I have interacted has been very Overall Bluff City service has been exceptional since the day I purchased the F Pace 20D Prestige. Everyone with whom I have interacted has been very courteous, professional and accommodating. Although the car has had its quirks, Bluff City has bent over backwards to correct each issue. I greatly appreciate the quality of service! The only exception to their quality control? A technician left the oil dipstick sitting on the front of the engine and did not re insert it during a recent servicing. Oil mist sprayed over most of the engine. Fortunately this did not cause any engine issues. Bluff City cleaned the engine thoroughly and without cost to me. Although this unfortunate incident occurred, I cannot deduct a star due to the overall pleasant experience with Bluff City. More
by JOSEPHHOLMES
Verified CustomerEmployees Worked With
Other Employees :
Eric Suffield, Mike Johnson, Chad Henze
September 07, 2019
Range Rover They were great to work with! Very happy with everything! Everyone was very nice and easy to work with! Dee and Mike made things go very smooth! They were great to work with! Very happy with everything! Everyone was very nice and easy to work with! Dee and Mike made things go very smooth! Grant was awesome too! He came to my house and explained how things worked in my truck! He also helped program my garage doors! Over all happy! More
by Pam
Employees Worked With
Other Employees :
Eric Suffield, Mike Golladay, Grant Buchanan, Dee Yoakum
September 06, 2019
New tire I was disappointed in how long it took to put a new tire on. I was told they were busy but it would take a “little” while. That was an hour and a half I was disappointed in how long it took to put a new tire on. I was told they were busy but it would take a “little” while. That was an hour and a half. They came out and said they were bringing it around and then was told I had a bent rim. They would need to put me in a car. Then in a few minutes I was told it was ready. Every person I came In contact with couldn’t have been nicer. I just felt that was a long time to put a new tire on. More
by rlm41
Employees Worked With
September 06, 2019
Service visit Friendly, prompt service. Loaner car arranged in short order. Discussed process and possibilities, in detail and approximate time to search for proble Friendly, prompt service. Loaner car arranged in short order. Discussed process and possibilities, in detail and approximate time to search for problem and time repair might take. More
by Smlaw
Employees Worked With
Christine Finnan
September 06, 2019
Great experience My 2014 XJL with over 85K miles was in the dealership for front end work. With that many miles the control arms, struts, shocks were past their usefu My 2014 XJL with over 85K miles was in the dealership for front end work. With that many miles the control arms, struts, shocks were past their useful life, so I took it in for a look. They had to order some parts which took longer that usual, but well worth the wait. The car runs like it did the day I bought it. We know the parts are costly, but you know that when you purchase the car, most luxury cars do. I'm happy to give them a two thumbs up with my experience. More
by CARY.ALLEN
Employees Worked With
Service manager, Christine Finnan
September 04, 2019
Great buying experience Not only do I love my new Range Rover, the buying experience at Bluff City was amazing. It was laid back, friendly and professional. My sales represen Not only do I love my new Range Rover, the buying experience at Bluff City was amazing. It was laid back, friendly and professional. My sales representative, Akan Morgan was extremely knowledgeable and helpful in my selection process. Ricky Sulcer, GM, Grant and Dee, Finance Mgr. were awesome too. My entire buying experience was the best experience I’ve ever had buying a new vehicle. I highly recommend Bluff City. More
by DWEDDLE
September 03, 2019
Service Center I’m comparing y’all to Lexus and Nissan. I have both of these cars and take them in to each dealership. I must say...I wasn’t met by anyone when I pul I’m comparing y’all to Lexus and Nissan. I have both of these cars and take them in to each dealership. I must say...I wasn’t met by anyone when I pulled up and had to seek someone out to get help. Wasn’t offered a car only a shuttle when I called in for service. At Lexus they always provide me with a car even for just a few hours. My service girl was very nice and the service was very prompt. But I just didn’t get that “special treatment feeling” like I do at the other 2 service departments that I go to. But once I found that I was suppose to see Christine, it was great. She’s very personable and so sweet. She even sat with me when I picked up my car and showed me how to use some of the things on my car. Plus MemPops was there and we got an ice cream. That was nice. More
by wayne.lowrie
Employees Worked With
Christine Finnan
September 02, 2019
Rover aervice Excellent ease in making appointment getting the service using shuttle and picking up car with all work done.dane Duncan the very best!! Very knowledg Excellent ease in making appointment getting the service using shuttle and picking up car with all work done.dane Duncan the very best!! Very knowledgeable and accommodating and giver of oood advice. More
by Sawbones
Employees Worked With
August 30, 2019
Another Great Experience! I noticed that my SUV was making a loud noise. I contacted Mr. Ken Smith and he was amazing! He got my service appointment moved up and I had a loaner I noticed that my SUV was making a loud noise. I contacted Mr. Ken Smith and he was amazing! He got my service appointment moved up and I had a loaner vehicle ( of the same model) to drive while the repairs were completed. Mr. Smith kept me updated and took great pride and care to make sure everything was taken care of in a timely manner! Always great to work with Mr. Ken Smith!! More
by Jag19
Employees Worked With
Ken Smith
August 29, 2019
exceptional Very professional. Dane was there to greet me and made sure that I had a loaner car available for that day. May car was clean, ready and waiting on me Very professional. Dane was there to greet me and made sure that I had a loaner car available for that day. May car was clean, ready and waiting on me when I returned. Dale explained how to address a few set up items and I was then on my way. Not a issue one arose that was negative. More
by dthornton3
Employees Worked With
