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Jaguar Land Rover Bluff City
Memphis, TN
565 Reviews
Jaguar Bluff City has been serving the Millington, Arlington, Oakland and Jackson and Memphis areas since 1984, and we're proud to say our services and inventory have expanded dramatically over the past decades. The dealership has been under the ownership of the Schaeffer family since its doors first opened, and it's expected to stay in the family for generations to come. Some of the most talented automotive professionals in the area can be found here at Jaguar Bluff City, from financial experts determined to get you excellent rates, to our expert sales staff members who love the Jaguar brand and are here to help you find the right vehicle for you.
We also believe great customer service doesn't end when you sign on the dotted line. We offer a full range of services to keep your vehicle in great shape for the entire life of the model. Our parts department is able to order a wide selection of replacement or performance parts and stylish accessories, and if you don't feel like installing them yourself, we can do that at our in-house service center.
We're incredibly proud of our staff members at our service center who not only offer top-notch care of each vehicle that is brought to them, but take the time to talk each customer through necessary repairs and recommended maintenance. From initial sale through every oil change, we hope to be here for you for your every automotive need.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 9:00 AM - 4:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday Closed
Sunday Closed
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Showing 565 reviews
September 27, 2019
Great customer service! I took my range rover in that had had a check engine light on for years, and Dane and his staff took the time to find all of the issues, and made eve I took my range rover in that had had a check engine light on for years, and Dane and his staff took the time to find all of the issues, and made every effort to save me money on repairs. Won't take my car anywhere else ever again! More
by Amber N
Employees Worked With
Helpful September 26, 2019
Great working with Ken Enjoying the new car we purchased at bluff city jaguar. Ken showed and explained everything needed to complete the purchase. We appreciate the kind Enjoying the new car we purchased at bluff city jaguar. Ken showed and explained everything needed to complete the purchase. We appreciate the kind service. More
by Myp
Employees Worked With
Ken Smith
September 16, 2019
Fast and Thorough Service I took my Discovery Sport in for an oil change. Dane took care of everything. Everyone was courteous to me. I had access to beverages and snacks as I I took my Discovery Sport in for an oil change. Dane took care of everything. Everyone was courteous to me. I had access to beverages and snacks as I waited. More
by Annie
Employees Worked With
September 12, 2019
The sales team is great. Mike Golladay provides us excellent The sales team is great. Mike Golladay is excellent :) Flawless transaction. We are repeat customers, because Mike goes above and beyond to make sure The sales team is great. Mike Golladay is excellent :) Flawless transaction. We are repeat customers, because Mike goes above and beyond to make sure we are satisfied. More
by DESHOND06
Verified CustomerEmployees Worked With
Eric Suffield, Mike Golladay, Grant Buchanan, Dee Yoakum
September 09, 2019
Recall Maintenace Handled my recall with speed and excellent customer service. Placed me a rental that I needed in order not to interrupt my business responsibilities f Handled my recall with speed and excellent customer service. Placed me a rental that I needed in order not to interrupt my business responsibilities for the week. More
by AVIONCE
Employees Worked With
September 08, 2019
Professional and Courteous Overall Bluff City service has been exceptional since the day I purchased the F Pace 20D Prestige. Everyone with whom I have interacted has been very Overall Bluff City service has been exceptional since the day I purchased the F Pace 20D Prestige. Everyone with whom I have interacted has been very courteous, professional and accommodating. Although the car has had its quirks, Bluff City has bent over backwards to correct each issue. I greatly appreciate the quality of service! The only exception to their quality control? A technician left the oil dipstick sitting on the front of the engine and did not re insert it during a recent servicing. Oil mist sprayed over most of the engine. Fortunately this did not cause any engine issues. Bluff City cleaned the engine thoroughly and without cost to me. Although this unfortunate incident occurred, I cannot deduct a star due to the overall pleasant experience with Bluff City. More
by JOSEPHHOLMES
Employees Worked With
Other Employees :
Eric Suffield, Mike Johnson, Chad Henze
September 07, 2019
Range Rover They were great to work with! Very happy with everything! Everyone was very nice and easy to work with! Dee and Mike made things go very smooth! They were great to work with! Very happy with everything! Everyone was very nice and easy to work with! Dee and Mike made things go very smooth! Grant was awesome too! He came to my house and explained how things worked in my truck! He also helped program my garage doors! Over all happy! More
by Pam
Employees Worked With
Other Employees :
Eric Suffield, Mike Golladay, Grant Buchanan, Dee Yoakum
September 06, 2019
New tire I was disappointed in how long it took to put a new tire on. I was told they were busy but it would take a “little” while. That was an hour and a half I was disappointed in how long it took to put a new tire on. I was told they were busy but it would take a “little” while. That was an hour and a half. They came out and said they were bringing it around and then was told I had a bent rim. They would need to put me in a car. Then in a few minutes I was told it was ready. Every person I came In contact with couldn’t have been nicer. I just felt that was a long time to put a new tire on. More
by rlm41
Employees Worked With
September 06, 2019
Service visit Friendly, prompt service. Loaner car arranged in short order. Discussed process and possibilities, in detail and approximate time to search for proble Friendly, prompt service. Loaner car arranged in short order. Discussed process and possibilities, in detail and approximate time to search for problem and time repair might take. More
by Smlaw
Employees Worked With
Christine Finnan
September 06, 2019
Great experience My 2014 XJL with over 85K miles was in the dealership for front end work. With that many miles the control arms, struts, shocks were past their usefu My 2014 XJL with over 85K miles was in the dealership for front end work. With that many miles the control arms, struts, shocks were past their useful life, so I took it in for a look. They had to order some parts which took longer that usual, but well worth the wait. The car runs like it did the day I bought it. We know the parts are costly, but you know that when you purchase the car, most luxury cars do. I'm happy to give them a two thumbs up with my experience. More
by CARY.ALLEN
Employees Worked With
Service manager, Christine Finnan
