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Jaguar Land Rover Bluff City
Memphis, TN
590 Reviews
Jaguar Bluff City has been serving the Millington, Arlington, Oakland and Jackson and Memphis areas since 1984, and we're proud to say our services and inventory have expanded dramatically over the past decades. The dealership has been under the ownership of the Schaeffer family since its doors first opened, and it's expected to stay in the family for generations to come. Some of the most talented automotive professionals in the area can be found here at Jaguar Bluff City, from financial experts determined to get you excellent rates, to our expert sales staff members who love the Jaguar brand and are here to help you find the right vehicle for you.
We also believe great customer service doesn't end when you sign on the dotted line. We offer a full range of services to keep your vehicle in great shape for the entire life of the model. Our parts department is able to order a wide selection of replacement or performance parts and stylish accessories, and if you don't feel like installing them yourself, we can do that at our in-house service center.
We're incredibly proud of our staff members at our service center who not only offer top-notch care of each vehicle that is brought to them, but take the time to talk each customer through necessary repairs and recommended maintenance. From initial sale through every oil change, we hope to be here for you for your every automotive need.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 9:00 AM - 4:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday Closed
Sunday Closed
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Showing 590 reviews
November 12, 2019
This was my second Range Rover purchase from this dealership. I worked With Alan Morgan and he made buying the car a true pleasure. He will always be my go to man when buying a new car. He was thorou dealership. I worked With Alan Morgan and he made buying the car a true pleasure. He will always be my go to man when buying a new car. He was thorough, professional, and made the deal quick and effortless. He has since continued to follow up with me. Thank you Alan i will recommend all my friends and colleagues visit you when working with Bluff City!!! Kelly Crum More
by Kelly
Employees Worked With
November 12, 2019
I bought a velar 2020 Range Rover the dealers name was Grant. He was very professional and friendly. I was impressed with his knowledge of the vehicle. Not to mention his follow up ensuring we were please Grant. He was very professional and friendly. I was impressed with his knowledge of the vehicle. Not to mention his follow up ensuring we were pleased and enjoying our new vehicle. Greatly appreciated his true concern! Thanks Grant More
by Tonia100
Employees Worked With
Eric Suffield, Grant Buchanan
November 07, 2019
Expensive My car has just over 61,000 miles and to have it die like it did on the road and then find out it will take $6,000+ to repair it is rather disconcerti My car has just over 61,000 miles and to have it die like it did on the road and then find out it will take $6,000+ to repair it is rather disconcerting. Then I found out that the wax left on the steering wheel and console melted and it will cost an additional $5,000 to repair. Too expensive to me. Chad was very polite but Jaguar's aren't nice enough to deal with all the headaches that come with the car. More
by chipc3
Verified CustomerEmployees Worked With
Chad Henze
November 06, 2019
Unacceptable I arrived at the dealership at 9 am. I was told my service would take approximately 1 hour to complete. I was told that if more work was required and I arrived at the dealership at 9 am. I was told my service would take approximately 1 hour to complete. I was told that if more work was required and would take longer, they would let me know and I would come back the following week for a previously scheduled appointment and loaner car. No big deal. I can wait an hour. At 12 pm my car was still not ready. Honestly, I’m not even sure they had started on it. I asked for my car and left. This was the icing on a two week long disaster of a cake with the service department. Many unreturned phone calls regarding issues with my F Pace. I have 9 months left on my lease and had decided to purchase. Now, I will spend the next 9 months deciding on my new car and I can guarantee it won’t come from Bluff City. This product is too expensive to receive less than excellent customer service. More
by lindsey.baker44
Employees Worked With
November 05, 2019
Eric: very helpful, made the process brief and pleasant. Eric was quick with the facts at hand. Helped build my car, all the recommendations he made I took and am really glad I did 11 months post sale. Still Eric was quick with the facts at hand. Helped build my car, all the recommendations he made I took and am really glad I did 11 months post sale. Still helpful with questions, getting service set up, etc. I have recommended him to several serious customers with pleasure. A real straight shooting professional. Could not ask for more. More
by KSM
Employees Worked With
Eric Suffield
November 05, 2019
Excellent all around Many changes over the past 15 years....all good. A pleasure get the work doe on time, top notch, as promised. Set a high bar. Many changes over the past 15 years....all good. A pleasure get the work doe on time, top notch, as promised. Set a high bar. More
by KSM
November 03, 2019
Great service Service from everyone was very accommodating and professional (especially Grant).Showroom was beautiful and clean. Pleasant waiting room.Dealership la Service from everyone was very accommodating and professional (especially Grant).Showroom was beautiful and clean. Pleasant waiting room.Dealership lacks adequate easy parking for visitors. More
by EMCCORMICK0911
Employees Worked With
Eric Suffield, Grant Buchanan, Dee Yoakum
November 01, 2019
Oil Change Love that when I bring my car in for a routine oil change, they automatically check a whole list of other things, like tires, etc. Love that when I bring my car in for a routine oil change, they automatically check a whole list of other things, like tires, etc. More
by bszulewski
Employees Worked With
Christine Finnan
October 28, 2019
Great experience! The dealership was easy to work with and friendly. The sales staff was very friendly. Everyone made sure we were happy with our purchase and satisfied The dealership was easy to work with and friendly. The sales staff was very friendly. Everyone made sure we were happy with our purchase and satisfied. More
by LIVEWELLCLARKSDALE
Employees Worked With
Ken Smith
October 28, 2019
Routine Service Visit All went well and I was furnished with a loaner car. It was routine service but the service Department replaced my battery as it was causing the auto All went well and I was furnished with a loaner car. It was routine service but the service Department replaced my battery as it was causing the automatic stop start to mal-function. More
by TOPAZ11111
Employees Worked With
Christine Finnan
