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Jaguar Land Rover Bluff City
Memphis, TN
590 Reviews
Jaguar Bluff City has been serving the Millington, Arlington, Oakland and Jackson and Memphis areas since 1984, and we're proud to say our services and inventory have expanded dramatically over the past decades. The dealership has been under the ownership of the Schaeffer family since its doors first opened, and it's expected to stay in the family for generations to come. Some of the most talented automotive professionals in the area can be found here at Jaguar Bluff City, from financial experts determined to get you excellent rates, to our expert sales staff members who love the Jaguar brand and are here to help you find the right vehicle for you.
We also believe great customer service doesn't end when you sign on the dotted line. We offer a full range of services to keep your vehicle in great shape for the entire life of the model. Our parts department is able to order a wide selection of replacement or performance parts and stylish accessories, and if you don't feel like installing them yourself, we can do that at our in-house service center.
We're incredibly proud of our staff members at our service center who not only offer top-notch care of each vehicle that is brought to them, but take the time to talk each customer through necessary repairs and recommended maintenance. From initial sale through every oil change, we hope to be here for you for your every automotive need.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 9:00 AM - 4:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday Closed
Sunday Closed
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Showing 590 reviews
January 26, 2020
Mike was as always A perfect representation of your dealership. He was efficient and professional. I rate him 150% Ditto on chad in service .thank you Ps: I am very pleased with my experience and wi dealership. He was efficient and professional. I rate him 150% Ditto on chad in service .thank you Ps: I am very pleased with my experience and will tell my clients to buy your autos. More
by SIDNEY.GOLDSTEIN
Verified CustomerEmployees Worked With
Mike Golladay, Chad Henze, Dee Yoakum
January 26, 2020
lack of service After having Land Rovers from this dealership since 1995, it is the first time I could not have a loaner with 3 weeks notice. This is a major inconve After having Land Rovers from this dealership since 1995, it is the first time I could not have a loaner with 3 weeks notice. This is a major inconvenience. My wife, who has a Jaguar XJL from this dealership, and I are both practicing physicians in different parts of the metro area. Arranging for both of us to be here at the same time is difficult. Chad couldn't have cared less. He rarely returns phone calls and usually only after several voice mails. I also have a 2020 Discover Luxe on order. I told him I only wanted the brake repair. He signed med up for multiple things that I did not want. I had to go through them line by line. It was another inconvenience. After dropping my Rover off, they brought me home but then I had to have another vehicle to drive. He only offered to drop it at my after service was complete. There is no one at home to receive it and I had to turn in my rental. A very negative experience. I have already complained to Land Rover nationally. More
by OLEMISSDR
Employees Worked With
Chad Henze
January 26, 2020
Bluff City Land Rover exceeded our expectations from start to finish. Thank you for being awesome at what you do and helping us find a vehicle that truly is special to us. start to finish. Thank you for being awesome at what you do and helping us find a vehicle that truly is special to us. More
by KPATRICK3
January 25, 2020
Excellent service I have dealt with Bluff City Land Rover since my first purchase in 2006 of a LR3, I then purchased a 2010 LR4 and now a 2019 Range Rover. My experien I have dealt with Bluff City Land Rover since my first purchase in 2006 of a LR3, I then purchased a 2010 LR4 and now a 2019 Range Rover. My experience has been stellar over the last 15 yrs. Chad Henze has been my service advisor and explains fully of each service that is needed/recommended. Everything has always been fair. Very pleased. More
by markgreganti
Employees Worked With
Jeff shuttled me most recently and is a super nice guy., Mike Golladay, Chad Henze
January 25, 2020
very pleased Very professional and courteous. They were prompt and very informative. I was treated well and have no complaints. I loved the loaner car that was pro Very professional and courteous. They were prompt and very informative. I was treated well and have no complaints. I loved the loaner car that was provided and might be interested in pursuing it. More
by konnie4030
Employees Worked With
January 24, 2020
N n Out Dane was nice and made sure I was comfortable. He got me n and out within 2hrs. I left to get lunch and he called when the service was completed. Dane was nice and made sure I was comfortable. He got me n and out within 2hrs. I left to get lunch and he called when the service was completed. More
by showtimesc
Employees Worked With
January 24, 2020
First time for my car to be serviced here- they did a good job. Just was far more expensive than Cadillac, GMC, etc. I will have to look more closely at costs next time good job. Just was far more expensive than Cadillac, GMC, etc. I will have to look more closely at costs next time More
by IRWIN1011
Employees Worked With
Chad Henze
January 24, 2020
Came in for services for on previous car. Great dealership, It is alway room for improvement because you never know when a customer will recommend your services to other. I believe in put you Great dealership, It is alway room for improvement because you never know when a customer will recommend your services to other. I believe in put your customer first. Good service it the key for successful Business. In my case base on the fining and recommendation I purchase a car. More
by WBBROWN7176
Employees Worked With
Other Employees :
Ken Smith, Mike Johnson, Chad Henze
January 24, 2020
We had the worst service manager named Chad Henze. We’ve been going to Jaguar since my 1st car in 2012 and this was the worst experience we have had. He was not helpful at all and had the worst attitude. been going to Jaguar since my 1st car in 2012 and this was the worst experience we have had. He was not helpful at all and had the worst attitude. More
by bthomas88
Employees Worked With
Chad Henze
January 23, 2020
Jan222020 Great customer service. The service rep was so polite. The car service reps were equally as nice. Best service department ever! I do not know the Great customer service. The service rep was so polite. The car service reps were equally as nice. Best service department ever! I do not know the names of both of the car service reps but they both were very polite and attentive. More
by TRPFARRIS
Employees Worked With
