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Jaguar Land Rover Bluff City

Memphis, TN

4.7
590 Reviews
Jaguar Bluff City has been serving the Millington, Arlington, Oakland and Jackson and Memphis areas since 1984, and we're proud to say our services and inventory have expanded dramatically over the past decades. The dealership has been under the ownership of the Schaeffer family since its doors first opened, and it's expected to stay in the family for generations to come. Some of the most talented automotive professionals in the area can be found here at Jaguar Bluff City, from financial experts determined to get you excellent rates, to our expert sales staff members who love the Jaguar brand and are here to help you find the right vehicle for you. We also believe great customer service doesn't end when you sign on the dotted line. We offer a full range of services to keep your vehicle in great shape for the entire life of the model. Our parts department is able to order a wide selection of replacement or performance parts and stylish accessories, and if you don't feel like installing them yourself, we can do that at our in-house service center. We're incredibly proud of our staff members at our service center who not only offer top-notch care of each vehicle that is brought to them, but take the time to talk each customer through necessary repairs and recommended maintenance. From initial sale through every oil change, we hope to be here for you for your every automotive need.
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6335 Wheel Cove

Memphis, TN

38119

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Showing 590 reviews

April 25, 2020

Dane was great! He managed to get me in and out. He was friendly and informative. I will definitely recommend him to my fellow Jaguar drivers! I really appreciated his service! Thank you Dane! More

by Amber Johnson
Recommend Dealer
Yes
Employees Worked With
Dane Duncan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 29, 2020 -

Jaguar Land Rover Bluff City responded

We appreciate you! Thank you for your 5 star rating!

April 24, 2020

Low rating bc this dealership did not do what I asked in regards to the servicing of my vehicle. My battery went bad. Had it tested and tested like I aforementioned. I replaced the battery& car would not More

by ntransou
Recommend Dealer
No
Employees Worked With
Chad Henze
May 18, 2020 -

Jaguar Land Rover Bluff City responded

Hello ntransou, I am aware of this situation and while we do our absolute best to ensure that our all of our customers leave with a smile on their face, I feel that more needs to be explained on your review. From our end, we noted that there was an engine problem and because of it, we would not test the starter. The engine was the problem and needed to be addressed. It was not going to do any good to test the starter when the engine was the actual problem. I am sorry you were not happy with our decision, but in the long run I believe it was the best for the situation. Mike Johnson Service Manager 901.844.9440

April 23, 2020

I had the worst experiences on 4/8/20 I only went in for an oil change and end up pay for service I didn’t authorize. I never experienced that in the years I been going. The things they said they fix they d More

by Sheritabrown10
Recommend Dealer
No
Employees Worked With
David Frederick, Mike Johnson, David Frederick
May 18, 2020 -

Jaguar Land Rover Bluff City responded

Hello Sheritabrown10, Thank you for your review. We do appreciate you as a customer and want you to be happy with the service that we provide. In addition, we never do any work on any vehicle unless we get authorization from the customer so I am sorry to hear that you were unhappy with your visit. Great customer service is our primary goal and we strive for good communication at every turn. Mike Johnson Service Manager 901.844.9440

April 22, 2020

This has to be the Worst possible car servicing that I have ever had to Experience I have ever had to Encounter. No type of consistency when it comes to meeting the service needs or their customers or cli More

by LADALE1217
Recommend Dealer
No
Employees Worked With
David Frederick
April 22, 2020

I asked David for a loaner with an appointment but when I arrived yet again .. service dept didn’t have a loaner for me I have to work 8-5 and can’t wait for my car to get ready More

by cpricefnp2006
Recommend Dealer
No
Employees Worked With
Chad Henze, David Frederick
May 18, 2020 -

Jaguar Land Rover Bluff City responded

Hello cpricefnp2006, Thank you for your review. This will be recognized on your next visit. Mike Johnson Service Manager 901.844.9440

April 21, 2020

Jason was exceptional and extremely professional. He helped us get my perfect car and was extremely accommodating for us. He took the time to explain everything and let me learn everything I wanted to k More

by AndreaPeterson
Recommend Dealer
Yes
Employees Worked With
Jason Jenkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 29, 2020 -

Jaguar Land Rover Bluff City responded

Thank you so much for sharing your experience! Jason is a fantastic sales consultant and person! We appreciate your business!

April 19, 2020

Thanks you guys in the service department for my vehicle’s oil change. Thanks for being there amidst this pandemic. Your work is highly appropriated. God bless and be safe. More

by Faajowi
Recommend Dealer
Yes
Employees Worked With
David Frederick
Apr 20, 2020 -

Jaguar Land Rover Bluff City responded

We appreciate you! Please stay healthy & Safe!

April 18, 2020

The service was excellent. The representative was very friendly and knowledgeable. They went over and above. They made sure we were satisfied. I would recommend Bluff City anyday. More

by donald
Recommend Dealer
Yes
Employees Worked With
Dane Duncan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Todd Fulford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Frederick
Apr 20, 2020 -

Jaguar Land Rover Bluff City responded

Thank you so much for the recommendation and 5 star rating!

April 14, 2020

Prompt My experience was awesome. The staff is friendly and polite and Dane Duncan always makes my visits pleasant. Very professional, precise and kept me More

by cwilson9156
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dane Duncan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 17, 2020 -

Jaguar Land Rover Bluff City responded

Thank you so much for your 5 star review! We appreciate it!

April 14, 2020

Great! Very nice and quick. Made sure to take good care of me while getting my service completed. Rental process was easy and very pleasant More

by Hilaryburnett
Recommend Dealer
Yes
Employees Worked With
Todd Fulford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff Pohlman
Apr 17, 2020 -

Jaguar Land Rover Bluff City responded

We appreciate you taking your time to write us an excellent review! Thank you!

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